I would ideally like to give the hotel a 3.5 star rating but have decided to round up since Ida, our hostess, was just so lovely and because I'm willing to make the assumption that the rooms offered in the "new wing" are as lovely as the reception area (we were located in the older wing)!
Positives: Ida, her family and staff were very kind and accomodating.
The downstairs space (reception, small playroom, and "living space") was recently renovated and is lovely. Modern with a warm touch. Very clean.
The pool was just perfect for kids...there is an elevated "kids'" area, a deep-end in which you can walk, and a section apart with bubbles (jacuzzi-style). The water temperature was perfect and the room itself was very warm and a pleasure to stay in. The sauna and 'relax' room were also lovely.
The spa looked great and offered the full gamma of services - unfortunately, we didn't have the opportunity to try it out being that we only stayed in Valles for two days this time!
The hotel is well-located --a 3 minute walk from two ski lifts. Just outside the hotel there is a beautiful little park (for summertime) and a "winter" park designed for kids to play in.
Valles (a fraction of Rio di Pusteria) is a quite and very picturesque. To be honest, we preferred Valles in the summertime but did enjoy our wintertime experience. There are very few stores but Rio di Pusteria offers all the necessary amenities should you need anything.
Negatives: Our rooms, which were nice and clean, were a older in design (i.e. small bathroom with stall shower; outdated carpet). We were a bit disappointed given the money we paid. It worked out well anyway since we were given a "separate wing" (we were there with two little girls who made a lot of noise!), but we still would have preferred to know in advance that our rooms were not located in the new wing as seen on the website.
The other small issue is that we were even charged for a glass of water ordered at the bar for my two-year old daughter. Moreover, you couldn't get a bottle/glass of tap water at dinner but had to instead buy the bottled water (which is as expensive as in all the Alto Adige hotels but is not very ecologically sound given that there's no reason not to drink the water in the mountains!).
Other: The restaurant was good; we enjoyed the breakfast and the salad bar at dinner time. Children were able to order dishes a la carte (pasta with ragu, sausage, french fries etc.). The dinner was good over all but not exceptional (although perhaps we were spoiled by the last hotel we stayed in in Alto Adige on this score). In general, the service in the dining room was good.
A positive experience thanks in large part to Ida's warmth and friendliness with the two girls - but with some hesitations.
- Official Description (provided by the hotel):
- Description: Vacation at its best! The aromatic smell of nature permeates the pleasantly cool and clear air. Embedded within the rich green Valser Valley on the sun-drenched south side of the main alpine range, the Moarhof lies right in the middle of nature at the foot of innumerable picturesque hiking trails. In winter, the Moarhof, surrounded by deep snow, stands directly by the entrance to the ski lifts for Ski Paradise Jochtal Gitschberg.This is a place to feel comfortable in a warm, familiar atmosphere: the aroma of warm wood within a refuge of tranquillity. At Moarhof, the individual remains in the centre of attention - whether in deep relaxation at the Anima Plena Spa, by heavenly indulgence at the Lucullus Restaurant or sunbathing in the amazing garden with its sun terrace, pond and wonderful view of the South Tyrolean mountains. ... more less
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