We booked the rooms 2 weeks before arrival. The receptionist was supposed to send booking confirmation the same day. We received confirmation a week after and it was completely different from what we booked. We called the hotel immediately to clarify the situation. We received an answer from the hotel that now it's impossible to change the reservation ( we wanted to stay three nights and the reception booked only two). So we were supposed to arrive on Friday ( check in 5.30 p.m.!!!!) and leave on Sunday ( check out 10 a.m.!!!!). Ridiculous. We cancelled and had to change all our plans. Children were most disappointed.
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