Our first negative experience was when we heard the staff arguing between themselves. We settled on the knowledge it was grand final weekend and other motels were booked heavily for that weekend. Bad choice. Yes, you get a microwave and toaster but no crockery or utensils. what the!
Our major complaint is that we booked the studio room for the two of us which contained a queen and single. We ended up getting charged for a third person for the the three nights for a total of $60 because the single bed was disturbed. At no point during our stay was a third person present in our room. We have stayed at a lot of motels were the single gets disturbed and no charges have been made for a third person. because quite clearly only two people stayed in the room.
There was no consultation with us for any extra charges and they deducted from our bank account after we left. Leaving us with no option but to deal with a staff over the phone. The staff member on the phone basically accused us of having a third person staying with us which was totally untrue and their attitude was totally unreasonable.
I hung up the phone feeling in disbelief feeling that this management is all out to unconscionably grab as much money from customers with baseless allegations with no regard to business ethics.
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- Also Known As:
- Parkville Motel Greater Melbourne/Brunswick, Australia