So to begin my story I would have to go as far back as August which is where it all begun.
My friend and I had booked 10 nights over Christmas and New Year at this establishment, knowing FULL WELL that during that time of year accommodation would be hard to come by. We didn't give it another thought until I called the night before enquiring about an airport transfer. The Owner Richard refused to believe I even had a booking and starting to debate with me about it even though I had the confirmation email right in front of me. I booked through a company called VIP Backpackers, who were lovely and really helped me out.
Richard then explained that VIP Backpackers had messed up and that he couldn't accommodate my friend and I but he could for 3 nights then we would have to move to Coogee for 5 then that was it. I spent ages on the phone trying to come up with a solution until I gave in and said that's fine but I'd rather just stay at Coogee if possible but for the inconvenience can you give us a free shuttle pickup as an apology for the mess up. He erupted with laughter and refused to let me speak or justify my question.
Apparently I had been offered a rate of $33 dollars a night for the 10 nights I was due there and I was told to keep it very discrete and not speak to ANYONE about how much we had paid. (All because Richard had neglected to inform the booking company the change of rate during the holiday season.) And because of this 'luxury' we were getting we were laughed at and refused a free shuttle service.
Richard then HUNG UP on me after he exchange a few harsh offensive words to me.
I called the company VIP Backpackers and they were very helpful and apologetic and apparently Richard had admitted to them he made the mistake afterall but he failed to mention his rude attitude towards me and the fact he hung up the phone.
THE OWNER IS A NASTY, MONEY GRABBING MAN AND SHOULD LEARN TO DROP AN ESTABLISHMENT IF IT CANNOT BE RUN TO THE STANDARD THE GOVERNMENT SET.
After reading a lot of the reviews I am now RELIEVED not to spend my Christmas and New Years here.
I am still waiting for my refund. Absolute fraud. DO NOT BOOK HERE!
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- Also Known As:
- Indy`s/Surfside Bondi Beach Backpackers Hotel Bondi