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“WORST CUSTOMER SERVICE FROM RICHARD THE OWNER!”

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Surfside Bondi Beach Backpackers
Ranked #11 of 16 Speciality Lodging in Bondi
Reviewed 20 December 2013

So to begin my story I would have to go as far back as August which is where it all begun.

My friend and I had booked 10 nights over Christmas and New Year at this establishment, knowing FULL WELL that during that time of year accommodation would be hard to come by. We didn't give it another thought until I called the night before enquiring about an airport transfer. The Owner Richard refused to believe I even had a booking and starting to debate with me about it even though I had the confirmation email right in front of me. I booked through a company called VIP Backpackers, who were lovely and really helped me out.

Richard then explained that VIP Backpackers had messed up and that he couldn't accommodate my friend and I but he could for 3 nights then we would have to move to Coogee for 5 then that was it. I spent ages on the phone trying to come up with a solution until I gave in and said that's fine but I'd rather just stay at Coogee if possible but for the inconvenience can you give us a free shuttle pickup as an apology for the mess up. He erupted with laughter and refused to let me speak or justify my question.

Apparently I had been offered a rate of $33 dollars a night for the 10 nights I was due there and I was told to keep it very discrete and not speak to ANYONE about how much we had paid. (All because Richard had neglected to inform the booking company the change of rate during the holiday season.) And because of this 'luxury' we were getting we were laughed at and refused a free shuttle service.

Richard then HUNG UP on me after he exchange a few harsh offensive words to me.

I called the company VIP Backpackers and they were very helpful and apologetic and apparently Richard had admitted to them he made the mistake afterall but he failed to mention his rude attitude towards me and the fact he hung up the phone.

THE OWNER IS A NASTY, MONEY GRABBING MAN AND SHOULD LEARN TO DROP AN ESTABLISHMENT IF IT CANNOT BE RUN TO THE STANDARD THE GOVERNMENT SET.

After reading a lot of the reviews I am now RELIEVED not to spend my Christmas and New Years here.

I am still waiting for my refund. Absolute fraud. DO NOT BOOK HERE!

  • Stayed: December 2013, travelled with friends
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4  Thank irritatedCustomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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71 - 77 of 136 reviews

Reviewed 24 November 2013 via mobile

I would have liked to stay here because if their location and actually made an online booking but could not get a confirmation. I tried calling numerous times, only to be told that they were looking into it. I waited patiently until the night before at 8:30pm and just decided I better book elsewhere. I would not stay here now ever because if they run their hostel like they run the bookings and phone calls I am not interested.

Stayed: November 2013, travelled as a couple
Thank Jody T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2013 via mobile

Guy who runs it is so friendly but firm so ruins are kept clean and more organised than the place I am currently staying in a different city which has been left with all the people's rubbish and tv boxes from the last decade! The fact we arrive at 7.30 am and had to wait until 2pm to get our beds and all they have done is put a sheet and pillow case on. At surfside you get clean matching sheets and a quilt. Another amazing stay right in the beach that always looks incredible. Thank you. Xxx

  • Stayed: October 2013
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Thank Cparrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

Tidy, Clean, Social, Fun, Full of Happy People!! A decent nights sleep (compared to some hostels!) The layout is designed to be social and you'll meet so many people in the kitchen/evening/morning/day!! Ping pong table outside.. basketball, and unlimited hire of surf items (which is great, its 5 minutes to the beach!!!!!)

Nothing to complain about, the rooms are tidy and clean and the place is looked after AND GOOD FUN!!

  • Stayed: October 2013, travelled with friends
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Thank Camilla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2013

Definitely the friendliest backpacker in BOndi I have seen so far (2 others). The place has been built for people to interact and it is really difficult to not meet tons of people if you want to, while the rooms remain calm and welcoming for early sleepers. I had a great time that I won t forget. Still, going through the review it is true that the managing team could be less gready, stop raising the prices that much, stop hunting for key deposits, to by cameras to hunt for key deposits... But during my long stay it seems that some personelstarted to slow down the bad habit, due to the regular customers leaving or the kind of review I just red. It could be definitely cleaner but still it manages to bring people together better than the other bondi hotel

  • Stayed: September 2013, travelled with friends
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Thank Saidlechef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2013 via mobile

You'll meet a few good people, like any hostel, but it's not worth all the crap you'll put up with from Richard (owner).

Pros: good location
Free food
Free surfboards

Cons: old disgusting beds
Dirty, poorly cleaned bathrooms
Crap owner who loves to take everyone's 27 dollar key deposits
Poorly cleaned bed sheets
Sleeping in the tv room for full price
COCKROACHES!!!!!!!!!!!!!

Stayed: June 2013, travelled solo
Thank Roger W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2013

I have never in all my life seen so many since at one place. The regulation is massive. If you break this, if you do that. They fine for every thing. Just for the record, I didn't get any fines. It is amassing that this hostel is still running. I got yelled at, by the staff, for not closing the door probably. They where very impolite. Even the proble who had Ben staying at the hostel for at longer period was impolite. I have never been at a hostel this bad. I strongly recommend to stay somewhere else. There is many hostels in bondi close to the beach.

  • Stayed: August 2013
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Thank Brtandersen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Surfside Bondi Beach Backpackers

Address: 35a Hall St, Bondi, New South Wales 2026, Australia
Region: Australia > New South Wales > Greater Sydney > Bondi > Bondi Beach
Hotel Style:
Ranked #11 of 16 Speciality Lodging in Bondi
Price Range: £17 - £51 (Based on Average Rates for a Standard Room)
Number of rooms: 10
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Also Known As:
Indy`s/Surfside Bondi Beach Backpackers Hotel Bondi

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