I don't understand why this hotel gets the good reviews. It in not per se bad, but in relation to the price (300USD/night) it is a ridiculous rip off. This place is to be avoided unless they start offering it for 50$/night.
This "new hotel" is already in an incredibly poor state. First, upon arrival (1630h) the room was not ready. It can happen I guess, especially in smaller hotels, but then let us know and give us a cup of coffee. Instead, they delayed check-in by, amongst other things, asking what we wanted for breakfast the next day!? It took at least 20 minutes to get all kinds of silly things done which was difficult enough because the receptionist did not speak a word of English.
Entering the room we passed the cleaning lady on the way out. Too bad she was not actually finished. Floor was still dirty and the toiletries of others were still in the shower. Most questionable about the whole thing was that the hotel was actually empty when we stayed there, so really don't understand what the problem was with the room....
The reception is awful! Entering a luxury hotel you don't want to stand in a glass aquarium which looks like a newspaper stand. Not even sure why they have this, I'd be surprised if they check more then one person in on a daily basis. The facilities are sooo poor... Take the doors which are covered with black glass for a mirror effect: in our room the glass was broken and sticking out...
The toilet is right next to the bed. And I do not mean a toilet room, but actually the pot. If you're traveling as a couple, forget about going to the toilet in the night. For you partner it will be as if you are kneeled next to this person. No door, nothing.
Clearly, money has been saved on constructing this place: I would not ever accept such finishing in my house. E.g. the spotlights are installed in holes way too big leaving huge ugly gaps around them. A very cheap effort of trying to make it "luxury". Big fail.
A massive whirlpool occupies a lot of the space in the room. Not per se bad, but it clearly takes away all the spaces of other essentials: no proper clothing closet, no normal chair, no space around the sink and a balcony not even worth mentioning although maybe other in other rooms they are larger and with view...
There was no staff! The bar was unattended (but with loud and explicit music, bit of a weird experience) and the whole building was deserted. For whatever service you required, even ordering a drink in the bar, we had to contact the receptionist who would then mysteriously find a person who would come and serve just the one order...
The location is quite poor as well. Away from the water side in a residential area on an unpaved road. Neighbours can spot you at the pool from their living rooms.
We left this hotel after one night. Should definitely not be charging guests 300USD/night.
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- Also Known As:
- Winery Boutique Hotel Chile/Algarrobo