All our stay in this hotel was extremely bad, from the very beginning till our departure. First of all – could your imagine that their name “Villa Maria Au Lac” would be” Villa Maria don Orio” on their side board? Then our room: we booked Suite (when you book via their web-site they have pictures and description of a suite of first type), so we were sure that we booked the suite of first type, when we arrived we got the suite of second type. This second type suite is the same as a family suite, but with the lake-view balcony. The balcony in fact wasn’t the lake-view; it was the restaurant-view. So you should close your curtains for all day because people in restaurant can see you and your room in details. The furniture (if I can call it furniture) was shabby, the sofa was with dirty spots, the bedsides tables on upper level were bare stumps with nailed lamps, the bad was squeaking. Air-con was extremely noisy. The first level with sofa dressed for sleep had no free space, you could hardly move between walls and the sofa. The wardrobe had lack of space too, because they put the safe and the refrigerator with the mini-bar there. The shower was without a door, so water poured onto the floor. Breakfast was poor and uneatable, so my husband and daughter didn’t attend it, by the way if u arrived at 9.30 am (breakfast till 10.30) you would find empty plates. You should take your own beach towels; otherwise you would pay 3Euro per each. They didn’t provide laundry service at all. And you don’t find an iron and drying facilities for wet clothes and swimsuits. And you shouldn’t dream of having a sunbed on the smallest beach – they have only five or six for all guests. Service was awful in all aspects – the receptionist had never greeted us during our 8 days stay, room’s cleaning was very specific (they didn’t wash dirty glasses neither did they clean table), the call to the reservation desk was terrible: the manager was rude and even didn’t want to listen to us about the problem with the suite of second type; she was not listening to what I was telling about. We tried to shorten our stay and this “friendly” hotel asked us to pay the whole amount for all reserved days, “but we are free and can go away every day” (manager’s words). They didn’t mention such rule in their cancellation policy (I mean their web-site). So we paid the whole amount in spite of spending there 2 days less. In my opinion everything in this hotel was extremely bad. If you respect yourself and your close ones, stay away from this hotel!
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- Also Known As:
- Hotel Maria Au Lac
- Hotel Villa Maria Au Lac Lake Garda/Toscolano-Maderno, Italy