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“Luigi Head waiter from Hell!!!!” 3 of 5 bubbles
Review of Hotel Milano

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Hotel Milano
Ranked #4 of 14 Hotels in Toscolano-Maderno
Certificate of Excellence
Newcastle upon Tyne, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Luigi Head waiter from Hell!!!!”
3 of 5 bubbles Reviewed 27 July 2012

A fantastic resort amazing scenery and could not fault Chrystal Holidays. Room was very clean basic, but overlooked the rear of the kitchen with a very noisy heating or boiler system. An excellent choice of food though, even given the fact that I had hair in my meal for 4 nights running. The only thing I could say was my family dreaded eating in the dining room as the Head Waiter Luigi was opinionated, bossy and hovered constantly over diners as they ate. His staff seemed terrified of him. On Luigi's nights off the dining room was relaxed and ran very effectively by the waitresses.

Room Tip: Only 2 types of rooms standard and superior pay extra if you can for the superior as the have a view...
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  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank agnus k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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131 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Swedish first
  • Any
English first
Malvern, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 21 July 2012

We have just returned from a fabulous week at Hotel Milano. We had a stunning view over the lake from our room, which was only a small supplement above any of the other rooms so well worth paying a little bit extra (£4 per night I think?) The gardens and pool are just lovely. Very clean and well kept. There was a group of Germans who hogged the sun loungers on a couple of occasions so I felt house rules should have been in place to enable fairness, lots of towels in place to claim a spot but nobody using them.

The Carlos Santana lookalike who entertained us one evening was very sweet and we danced by the pool under the stars. He is there every Wednesday at no extra charge.

The breakfast fare was really well set out and kept us going for most of the day. The evening meal was the only minor disappointment as we felt the chef tried too hard to cook English food not very well, rather than stick to Italian food which on the occasions he/she did it was amazing.

Loved the maitre de bless him, he was the main personality of the Hotel, and his staff couldn't do enough to help us.

The transfer from Verona airport was tedious and longer than the flight, but gave us the chance to suss out the other Hotels we were dropping off at en route, and it is safe to say that Hotel Milano was in the most fab situation of all. I would recommend anyone wanting a holiday with gorgeous scenery and lovely people to go and stay there, our photos are like postcards.

Room Tip: Choose numbers from third floor 305 to 308 ish. As they have fab views over the lake and sun in the...
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  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank TyrionL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malvern
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 20 July 2012

We have just returned from a week at the Milano and it was just the most fabulous place to be, we were fortunate in having a cracking room that fully overlooked the lake from its balcony and it was the stuff of dreamy adverts to see. It was our first time to Lake Garda and if you haven't been, or crave something cleaner, more stunning and different from scorched Spanish earth then try it out, you won't be disappointed. It's clean, spotlessly clean, well staffed and the shaded areas around the immaculate pool were fabulous.

We met the brothers that seem to run the show and to be honest found them both fine, polite and helpful, although it has Italian men do have different styles of body language and gestures to us English. This we found this out from a completely arrogant baboon of a bus driver, my recommendation is that in the event of a debate, take no prisoners and give back as good as you get, we found a good deal of our english expletives need no translation! We still, without reason got dumped miles from the place we wanted to be but I felt so much better about it.

The Maitre De is named Dionigi and he is a superstar! His English is first rate and his attention to all of his clients was absolutely first class. His sense of humor was good and his outstanding knowledge of the area was gratefully received. If you read this Dionigi a big thank you and the girls that make your team for ensuring our stay was so good and we wish you all good luck in life.

Try this place out, use the ferries and explore because when it comes to a perfect location, near the port, in a village, this place takes some beating.

Room Tip: Ask for a room with a balcony.
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  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Elforleather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 30 June 2012

Just returned from a 7 night stay,rooms were not as seen on the Thomsons/Crystal Lakes web site, these show the superior rooms only, the website did not explain that only the superior rooms are shown, the rooms shown have carpets and are at the front of the Hotel, our room was on the back overlooking the other hotel's garden, no carpet, dull looking bed covers. I had spilled suncream on the laminate floor in the room and cleaned up with some tissue, the tissue was very dirty, so the floor had not been mopped. The two owners are brothers, one fairly freindly and helpful, the other is damn right rude and does not give a monkey's about the guests, as in previous reviews the Maitre de is the one who should be running the show, his customer service skills are excellent and his staff were helpful & friendly. Food mediocre! Trips booked through agent are not good value for money, most of the places are within reach at a fraction of the cost. The resort is quiet,but in a beautiful setting, very near to the ferry port.

Room Tip: Check with booking agent which room you would be getting included in your price.
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  • Stayed June 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Jennifer C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 7 June 2012

Just returned from a three night stay. Very nice clean hotel run by friendly owners and staff. If you are looking for a 'village' feel then this is a must. Cannot fault the hotel but do not assume that you will get one of the rooms shown on the internal / external photos. This is of course subject to how much you pay. My wife and I booked a lower cost deal and got a budget room, still very modern and clean but no balcony, limited views etc. If you are looking for the 'photo' rooms you need to get rooms 305 or 308 etc - the ones shown! This will or course be reflected in the cost you pay. Pool and location great but local restaurants are a bit limited for choice. I would definitely stop again but I would ensure I booked one of the better rooms. Hope this helps.

Room Tip: Tip - try to book rooms 305, 308 etc. On your way back to the airport try to stop off at Peschiera...
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  • Stayed June 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westbury, New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 12 September 2011

We enjoyed a balcony overlooking the lake. The rooms were very comfortable and spotlessly clean. A complete breakfast is included in the cost of the stay and could be enjoyed in their spacious dining room or poolside. Just steps from the water ferry. Quiet and safe location.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Rizzm0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norton Sub Hamdon, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 20 August 2011

My husband and I stayed here for a week 15th - 22nd July 2011, travelling with Thomson Holidays. We had upgraded our room to a superior lakeside view. Our room was compact and minimalist and had a sleek shower room. It was in the extended part of the hotel. The rooms in the older part have much prettier balconies but are a little tired (we had a quick peek) but I would have happily stayed in one of these rooms as they were bigger. We were there half board and the food was delicious and Dionaggio (I think) the head waiter was a joy. He was welcoming and friendly and spoke excellent English and German. The brothers who run the hotel seemed ok to us, always very well dressed and service was good. We would have breakfast by the pool. The hotel is very pretty and has a lovely feel to it: calming and relaxing. We thought the pool and surrounding areas were lovely, comfy sunbeds with thick cushions. Definitely a relaxing week. Maderno itself is quite quiet with few hotels or restaurants. 2 fantastic gelaterias but not a lot going on. Torre is a pretty town on the other side of the lake and well worth a visit.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank SteveandKate40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Milano

Property: Hotel Milano
Address: Via Lungolago Giuseppe Zanardelli 12 | Toscolano Maderno, 25088, Toscolano-Maderno, Italy
Region: Italy > Lombardy > Province of Brescia > Toscolano-Maderno
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #4 of 14 Hotels in Toscolano-Maderno
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Milano 4*
Number of rooms: 46
Reservation Options:
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Also Known As:
Milano Hotel Maderno
Hotel Milano Lake Garda/Toscolano-Maderno, Italy

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