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“Not able to sleep”

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Best Western Plus Park Hotel Brussels
Ranked #2 of 2 Hotels in Etterbeek
Ghent, Belgium
1 review
“Not able to sleep”
Reviewed 4 March 2012

We slept there during the weekend at a room on street level. The room (n 17) is located right under the kitchen, so from 06.30 we were not able to sleep due to the constant sounds coming from the kitchen above us.


Our room had a depressing worn-out look and feel. It must be said, however, the beds itself are very good.


Breakfast is nothing to write home about. Also, the kitchen ran out of eggs (on a sunday morning breakfast)!

We contacted the staff afterwards via mail but only got a dull reply, let alone an apologise.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JFranssen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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159 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
netherlands
Level 4 Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 4 February 2012

Though in the centre of Brussels, and close the EU- institutuions, the hotel is situated in a calm area, opposite of the Park. At the backside of the hotel a nice innergarden, which allows sleeping with open window:no streetnoise.
The breakfastbuffet is of good quality, good service from the staff. Rooms we cleanand all in all a good price-quality ratio.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dutch-family-in-USA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 31 October 2011

I found the service at this hotel to be outstanding. The staff went out of their way for me, including posting back two jackets that I foolishly left in the wardrobe.
The hotel is perfectly located for the EU buildings, and is nice and close to the park.
My room was very clean and comfortably decorated.
Overall an excellent experience and I would fully recommend.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ainsley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hurth, Germany
Level 6 Contributor
118 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 19 October 2011

The hotel is located in a traditional building, close to a park and 5 minutes walking distance from the Metro station Merode. It is not located in the city center, but the metro line at Merode gets you there in 5 minutes. The atmosphere in the hotel is welcoming and friendly. The room was middlesized and clean. Breakfast is served in a nice old style room and includes pastries, scrambled eggs and fruits, i.e. an upgraded continental breakfast. Around the Metro station you'll find a selection of different restaurants. In summary I would review it as average to good, but compared to many other hotels in Brussels it is well above average.

Room Tip: Rooms on the ground floor provide access to a nice garden with different seating areas.
See more room tips
  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PhileasFoggCologne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chantilly, VA
Level 4 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 September 2011

Spent 4 days here, and overall it wasn't too bad. The room was spacious for an individual, but the bed was not good, it was very small and not comfortable. The breakfast was great and had a lot of options. It was a nice walk to the train which can take you downtown in no time. The park was also very nice.
I believe with new beds I would have ranked this stay higher.

  • Stayed October 2010, travelled on business
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank jaboodie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trieste
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 July 2011

I really liked this hotel. For Brussels standards it's not too expensive and it's still a four star hotel. The room was very spacious and clean with the view to the park and the street, but it's rather quiet since it's not a big street. The personnel has been very kind and helpful, unlike in some five-star hotels in Brussels I stayed at in the past. There's free wireless internet in the room and I also had breakfast included in the price. The breakfast room is a glass-roofed room at the back overlooking an inviting private hotel garden. It's a buffet breakfast, so you can eat as much as you want and there's a selection of food for every taste. I don't like Brussels at all, but if I have to come back there I'll certainly go to this hotel again!!!

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank maeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 5 Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 13 November 2010

I stayed here for one night on business. I certainly wouldn't have stayed a second, and I have now asked that this hotel be removed from the list of approved hotels used by my company.

On a business trip, I'm not expecting grandeur from the hotel - I want a clean, comfortable room where I can prepare for the next day's meeting and get a decent night's sleep. However for 165 euros I was shown a small single room that was simply unacceptable. Having read previous reviews on tripadvisor I had anticipated that the mattress might be old. This was indeed the case. The mattress was soft and lumpy but the hotel had appeared to attempt to rectify this by placing upon it a thin (say 1 or 2 inch) foam mattress that was absolutely filthy. I discovered this immediately on arrival as the bed gave off a distinct whiff of urine and having pulled back the sheets it was clear that the source of the odour was this extremely dirty, stained top mattress.

I went back to reception to request another room. I was subsequently shown an identical room, but it smelled very strongly of cigarette smoke. At this point I had made the mental decision to move elsewhere, if necessary out of my own pocket. I was then shown a third room which the receptionist said was one of their new Executive rooms and this was in fact a great improvement. I don't know the tariff but it was presumably more than the price I had paid (the receptionist said she would let me have this at the 165 euro rate). Even so, there was no way that this room was to a 4* standard. Tired furniture and twin beds pushed together to create a double ( but each bed still with single sheet and single duvet).

Breakfast was a dismal affair - a selection of limp processed meat and dried pastries.

In its favour, the hotel has a nice location next to the park. The bathrooms, as I saw them in each room, also appeared clean. However I have given this hotel a 1 for cleanliness because of the filthy mattress, which was simply unhygienic; and overall my impression is that this is a rather tired 2* hotel in desperate need of an upgrade.

  • Stayed November 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mrandmrs_snuffles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Best Western Plus Park Hotel Brussels

Property: Best Western Plus Park Hotel Brussels
Address: Avenue de l'Yser 21, Etterbeek, Brussels 1040, Belgium
Region: Belgium > Brussels > Etterbeek
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
Ranked #2 of 2 Hotels in Etterbeek
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Plus Park Hotel Brussels 4*
Number of rooms: 52
Official Description (provided by the hotel):
* The BEST WESTERN PLUS Park Hotel Brussels is located in a mansion dating from 1903, has been completely renovated to meet the comfort requirements of a 4 * Deluxe. Thanks to the experience of our staff will make you feel at home whether you come for business or leisure. A buffet breakfast is served in the English-style room overlooking the garden. * The hotel is at 300m from Merode metro station, 400m from the museums of Park of Cinquantenaire (Army, Aviation, History, Autoworld and Royal Museums of Art), 2 km from Parliament and European institutions, embassies and just 20 minutes from the International Airport (Zaventem) and Midi Station (Thalys and Eurostar Terminus). ... more   less 
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Also Known As:
Best Western Brussels
Brussels Best Western
Best Western Plus Park Hotel Brussels Europe

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