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“Never Again”

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BEST WESTERN PLUS Park Hotel Brussels
Ranked #2 of 2 Hotels in Etterbeek
Buckinghamshire
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Never Again”
Reviewed 9 May 2010

Having stayed at this hotel due to a friends wedding being held here, I would not stay at this hotel again. Staff are the most rude, unfriendly people I have ever come accross. The 'Room Service' offered is actually food that is from a local takeway restaurant & when my husband complained that the food was cold the staff said it was not their fault because the food was from outside the hotel & they did not cook anything on the premises..It does not state this anywhere. The duty manager told my husband he was a liar and to go back to his room when he started to complain to her. The hotel is a disaster. It gives Best Western a bad name. NEVER AGAIN

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joroca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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150 reviews from our community

Traveller rating
    30
    53
    49
    8
    10
See reviews for
9
34
17
84
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 February 2010

On our way to Germany, we ended up in Brussel due to a snow storm. We were forced to here. The 4 of us (2 adults and 2 kids) were forced to stay in 2 large rooms, each with 1 King bed. It was not possible to have a room with 2 strollers.

We had to pay 179 Euro per room for one night. Rather expensive. Maybe stay there next time for a better rate.

Breakfast till 9.30. However the waiters stop refilling the buffet at 8.45. So at 9.15h there is almost nothing left to eat. :-(

The room is very large, larger as regular in a hotel. The bed is comfortable. The bathroom is a little outdated and need a update. Broken tiles and black corners in the showers. Although clean.

The hotel is located nicely opposite to a large park. The road in between in moderate busy. The area is a little remote. You can take public transport to the centre.

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sentla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monaco
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 December 2009

We came one week-end, a special offer was written on a board at the entrance of the hotel with chalk. In fact the paid price was few euros higher. Except this bad surprise the hotel was ok, we really enjoyed the park (just cross the street !). Very few shops/restaurants in the neigboorhood, and quite everything is closed on saturday. Few metro stations from a more living center...

  • Stayed June 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank mcvyger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bologna, Italy
Level Contributor
52 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 10 October 2009

The hotel looks somewhat nicer than it is, with just adequate rooms, below average breakfast, undermanned. Staff were nice and pluringual, but one clerk at peak check-in/out times is just not enough and it shows.
Room service only works after 6.30 p.m. and not even a sandwich was available before that time.
Lovely garden. Overall, the hotel is totally overpriced at euros 164 per night, single room with breakfast. More like a good 3 star than its 4-star rating.

  • Stayed October 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MEG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 October 2007

Took the car to Belgium and spent three nights at the Best Western.
Right opposite the Park Cinquantenaire with its wild parakeets and a stone's throw from the metro and trams.
Free parking just down the road (if you go in the right direction - ask at the desk) and we didn't need to use the car once in the city.
Lovely foyer, large clean spacious room with fully stocked drinks cabinet and interesting breakfast room for the inclusive breakfast.
Three nights for the price of two was a hugely attractive offer to good to miss.
Would definitely visit here again.

  • Liked — Size of bedroom
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank BKSPlymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 January 2007

I booked this hotel a a few nights during the summer of 2006.

Here are my thoughts.

Good Points:

Friendly Staff & Service (Most of the time). Free Continental Breakfast, (it was Free when i stayed there). Gym, I just loved the Sauna. Good Location, Near to Subway etc.

Bad Points

During my stay the Hotel A/C was not working, No Fans available, Complained to Manager that i could not sleep because of the heat, he ''Suddenly'' found me a room that i has A/C Working (quite surprised me).
Stay away from the Mini-Bar, Extortion Prices, I mean something like €5.00 for a Can of Coke, €4.00 for a bag of Crisps and almost €9.00 for a bottle of beer.

Overall

I would say my stay was OK, i would probably choose another hotel the next time i go to Brussels.

  • Stayed August 2006, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mrcool76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Etterbeek hotels

Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 30 August 2006

I stayed at the BW Park Hotel this August on a business trip to Brussels. I was pretty upset when I heard that the inviting company booked rooms at this place because I've been there before and I did not like it at all.

The same on this trip: total disappointment!
The lobby is pretty small, which makes it look cozy and home, but that is all I can say on the positive side.

The room was located on the 5th floor, small, dark, a bit smelly and poorly equipped.
The bathroom only had a shower and a plastic sink, the overall design was old-fashioned and cheap.
The bed was around 3ft wide. The entire room was probably 7ft wide. Not too much space for that much money.

The tv set was smaller than my laptop screen, so I decided to watch some dvds on my laptop instead.

The breakfast "English breakfast buffet" was included in the price.
But it was poor, too. Small selection of bread, no fresh fruits, no nothing. I had to wait 10 minutes for my coffee, so I was almost done with the breakfast

They charged me 150 Euros, which is a joke for that mess. At Le meridien, you pay 170 and you get all the amenities from a "real" 4 star hotel.

Well, if you need a cheap place to stay over the weekend, it might be ok, but for business traveller, who need some relaxation, better stay away.

  • Stayed July 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank mariusbaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Park Hotel Brussels

Property: BEST WESTERN PLUS Park Hotel Brussels
Address: 21 Avenue De L'Yser, Etterbeek, Brussels 1040, Belgium
Region: Belgium > Brussels > Etterbeek
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
Ranked #2 of 2 Hotels in Etterbeek
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN PLUS Park Hotel Brussels 4*
Number of rooms: 52
Official Description (provided by the hotel):
* The BEST WESTERN PLUS Park Hotel Brussels is located in a mansion dating from 1903, has been completely renovated to meet the comfort requirements of a 4 * Deluxe. Thanks to the experience of our staff will make you feel at home whether you come for business or leisure. A buffet breakfast is served in the English-style room overlooking the garden. * The hotel is at 300m from Merode metro station, 400m from the museums of Park of Cinquantenaire (Army, Aviation, History, Autoworld and Royal Museums of Art), 2 km from Parliament and European institutions, embassies and just 20 minutes from the International Airport (Zaventem) and Midi Station (Thalys and Eurostar Terminus). ... more   less 
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Also Known As:
Best Western Brussels
Brussels Best Western
BEST WESTERN PLUS Park Hotel Brussels Europe

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