I stayed at Mercure Brussels Airport Hotel for two days: 29-31 January 2014. While checking-in I declared that I did not want to eat breakfasts and the lady at the front desk confirmed that appropriate sum of money would be indicated on my bill. Since I was in a hurry I did not read the calculation of costs carefully enough to spot a mistake the person had made. For two-day stay at the hotel there were four breakfast indicated in the calculation. Two of them I did not pay but another two I paid because they were added contrary to my intention and I did not spot that mistake. Since I did not eat breakfasts I paid in fact 40 euro more than I should. Several days later I sent an e-mail asking for a proper bill indicating hotel services only (without breakfasts) sent to me and my money that I paid for two breakfasts back. The hotel replied that I was right and they needed my bank account details to make a refund. That was ten days ago. I haven't received neigher my money nor the bill.
The place itself is conviniently located. The personnel polite and helpful (taxi was waiting at 4:40 a.m.!). Room was very clean as the whole building. Official stay can be pleasant but be careful what your bill says.
- Official Description (provided by the hotel):
- Barely 500 m from the NATO precinct, this hotel is renowned for its hospitality and fine cuisine. Located between the centre of Brussels and the airport, the hotel offers 113 comfortable rooms, 7 suites equipped with a kitchenette, 6 non smoking floors and 2 rooms adapted for guests with limited mobility. Business Flat for long stays. Free shuttle service for hotel guests. Bus stop close to the hotel. ... more less
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- Also Known As:
- Mercure Brussels Airport Hotel Evere
- Accor Brussels Airport
- Mercure Brussels Airport Evere