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Gresham Belson Hotel
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Reviews (432)
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All reviewsfree shuttleclose to the airportcity centrenice hotelbus stopbrussels airportreception staff arebusiness tripcomfortable beddecent sizecroissantsstayed here for nightsshort staybelgiumsupermarketeuropefi
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Reviewed 23 October 2013

The hotel was clean and easy to find and convenient for my office. The hotel was going through a refurb when I stayed which did not cause a problem for my stay but you can see it is a little tired in places. The breakfast room seemed tiny for the size of the hotel, I arrived when an entire coach party was there so the service was poor. That said it might have been very good on another day. On a plus side the wifi was very good and room very spacious

  • Stayed: September 2013, travelled on business
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Thank Andrew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WillemsRaf, Manager at Gresham Belson Hotel, responded to this reviewResponded 29 October 2013

Dear,

We'd like to thank you for staying at the Gresham Belson Hotel and for sharing your experience.

We truly strive to keep the hotel clean and keep the service as high as possible. This is also the reason why we are currently undergoing renovations, to stay on the top of our game to offer an as good as possible experience to all our guests.

Our breakfast room can seat up to 75 people at one time. It's true that coach parties tend to have breakfast all together which can cause some delay at the buffet, but we try to manage their breakfast times as much as possible in order to minimize any delay for the other guests.

We do hope that we will be able to welcom you again in the future so that you can experience the upgrades we have done already and still will do.

kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2013

I was handling lots of logistics in Brussels, found Gresham Belson, and hoped for the best. It was better than that. I had to drive in, so required parking, wanted easy access to centre ville, and a direct line is right outside the door, needed early morning shuttle to the airport, no problem -- and wanted a room in Brussels that I loved. Found it. AND there's a truly great Greek restaurant one street over. The room was very well appointed and every detail was attended to. Plush robes, heated towels, slippers, hot water maker, fine linens, extremely quiet room, well designed and decorated. I will always stay at the Greham Belson when coming and going from Brussels Airport. It is not basic -- it is fine with a surprisingly great price to boot.

  • Stayed: November 2012, travelled on business
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Thank ani m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WillemsRaf, Manager at Gresham Belson Hotel, responded to this reviewResponded 29 October 2013

Dear,

Thank you very much for your comment and for staying at the Gresham Belson Hotel.

It's always great to see that guests enjoy their stay with us as it is always our only goal to make guests happy, enjoy there stay and go home well rested.

we look forward to welcoming you again in the Gresham Belson Hotel.

kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2013

This is a much better than average hotel that has a free airport shuttle up until 22:30, which helps out a lot, since this hotel is in Evere, a 15 minute ride from BRU. While there is no Metro train service here, I found the 66 bus really convenient to get into downtown and visit Grand Place. Reception Staff accommodating; I'd stay again anytime.

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Thank Jzim31310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WillemsRaf, Manager at Gresham Belson Hotel, responded to this reviewResponded 29 October 2013

This is a much better than average hotel that has a free airport shuttle up until 22:30, which helps out a lot, since this hotel is in Evere, a 15 minute ride from BRU. While there is no Metro train service here, I found the 66 bus really convenient to get into downtown and visit Grand Place. Reception Staff accommodating; I'd stay again anytime.

Dear,

Thank you very much for your stay at the Gresham Belson Hotel and thank you very much for sharing your experience online.

It's always great to see guests enjoy their full experience here, and its great to see that you were able to benefit from our free services as well as the good public transporation connecting our hotel to the city center within minutes.

We hope to welcome you again in the future,

kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2013

I have stayed at this hotel a number of times now, the staff are very welcoming and are keen to help and while the rooms are basic they are large and clean. My only small complaint is that the rooms are always very hot, they seem to retain heat!

  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WillemsRaf, Manager at Gresham Belson Hotel, responded to this reviewResponded 29 October 2013

have stayed at this hotel a number of times now, the staff are very welcoming and are keen to help and while the rooms are basic they are large and clean. My only small complaint is that the rooms are always very hot, they seem to retain heat!

Dear,

Thank you very much for staying with the Gresham Belson Hotel on a regular basis.

The rooms have air conditioning units, however as Belgium does not have an extreme environment they swith off automatically at 11AM. Therefore it is possible that on occasion you could have had a room that was hotter than normal.

We hope that we will be able to welcome you again in the future.

kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2013

We stayed at Gresham Belson Hotel for three nights. The room was quite large and ok. The location of the hotel was not that good, but by bus you can reach centrum in 25 minutes and the bus stop is right next to the hotel. Considering the price of our stay (3 nights=170e) the location was ok. What shocked us the most, was that our room was not cleaned at all during our stay!! We left our room around 12-13 o clock and we didn't leave any "do not disturb"-signs on the door etc. ,but the housekeeping never cleaned our room during the day. We informed the reception about that after two nights and they were sorry but still our room wasn't cleaned, bedsheets or towels weren't changed and our toilet paper ran out the last day. Despite all that, we didn't get any refund or what so ever. During our stay they were doing some maintenance in some of the rooms even during weekends and they started at 9 am already, not that relaxing weekend...

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Ada H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WillemsRaf, Manager at Gresham Belson Hotel, responded to this reviewResponded 29 October 2013

Dear,

Thank you very much for having stayed at the Gresham Belson Hotel and thank you for sharing your experience online.

Unfortunately it seems that you have had a less than perfect stay. Would it be possible to advise us a bit more on when exactly you stayed via info@gresham-belsonhotel.com as standard operating procedure would be that the housekeeping department always enters the rooms except when there is a do not disturb sign, that the guest is sleeping or if the guest refuses the service.

We hope to hear from you soon, and that you would bless us again with your presence in the future.

kind regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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