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“Two stars, and you get what you pay for”
Review of Hotel Albert

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Hotel Albert
Ranked #7 of 8 Hotels in Schaerbeek
Reviewed 28 October 2011

I booked this hotel because for some reason, at my desired time prices of all hotels in Brussels had rocketed.
Having paid just 55 EUR/night, I was prepared for a less-than-perfect experience. However, it turned out be bad enough for me to write this review.
Upon arrival I learned that they could not find my reservation made a month earlier. A man introducing himself as the owner of the place was quick to come forward and admit their mistake. Fair enough, things happen. What are they going to do about it? They are going to move me to another of their four properties in town, the Hotel Albergo. It is in the same (red-light) district near the North Station but a little closer, therefore I agreed to move. They said it was the same standard. The owner drove me there. After my request, he gave me a free Wifi code valid for one day (worth 12 EUR) as compensation for the inconvenience. Nice gesture, and I did not mind the change much then.
They gave me my room key, and the first warning sign was that they showed me to the stairs leading DOWN from the tiny reception. Yes, the room (No 40) was in the basement right under the reception, with two half-windows of opaque glass letting in a little light from the level of pavement (and plenty of light from passing car's headlights, as I'd find out at night). Each time I entered I would be greeted by a hanging musty smell.
There was a small LCD TV on the wall and a night-lamp on the stand for equipment. The wardrobe didn't have any handles, only holes for where they should have been, but it did have dust on the top. The adjoining toilet/shower had even more damp smell, probably because of hardly-existing ventilation in the cellar. The two soap and shampoo dispensers were empty, and I had to ask at the reception to give me some soap. After returning from town I found a bottle of cheap shampoo on the shower floor, for me to use as soap.
The shower ceiling had green mold bubbles everywhere - upon noticing them I was not so sure if I wanted to take showers there any more.
There was no room cleaning service after the night - they only brought in a fresh set of towels on my second day.
I had to go to an important meeting in the morning, and thus came to the reception at about 6.30 to ask how much it would take (and approximately cost) to go by taxi to my intended location. There was only one middle-aged guy going about some house-keeping who indifferently replied that he could call the taxi company, but that he was not supposed to know these things as he was not a taxi driver (as if I had implied that). He exchanged a few words on the phone and gave the receiver to me, not bothering to do the arranging himself.
I agreed that the taxi would come for me at 7.15, and mentioned to the guy that I was now going to have breakfast (at the other side of the reception, same room) so he could not down my room number. He was exhilarated: "But breakfast only starts at 7!" pointing to a bag full of buns that he was taking to the breakfast room. Frankly, I hadn't checked, but thought that 6 or 6.30 was not such an early time in a city like Brussels. Anyway, the guy clearly felt offended by my suggestion, and even though I said it was OK, he went on bumbling how people still sleep at this time and repeating that breakfast was served from 7, as if I had made the stupidest comment in my life.
Anyway, I came back at 7, knowing I had just 15 minutes to eat breakfast before my cab. I spent some minutes experimenting with the coffee and juice machines both of which worked only partly, dispensing some drinks, but not others, and was about in the middle of my meal when the guy said the taxi was there. Indeed, it was exactly 7.15. I thought I'd grab a few more bites, knowing that I wouldn't be able to leave my meeting until 13.00, after all three or five minutes of waiting by the cabbie would not change much. However, there was the sound of horn outside, and the hotel guy was telling me repeatedly that I must go immediately because the taxi is blocking the way for someone. (It is strange because the hotel is on a wide part of the street near a junction.). Although I think that it is the cabbie's job to do the driving/traffic part, and mine is to pay him for the extra waiting incurred, the hotel guy's constant pressure that I must go now got the better of me, and I ran to the cab, half-hungry and almost forgetting important papers in the room.
The other reception staff who I met (a lady spending all her time on Facebook and another younger guy) were quite nice but not too enthusiastic about their duties.
I was thinking how I could sum up this experience:
+ ok price (the owner even told me someone else was paying 139 euros for the same hotel);
+ good attitude of the owner;
+ ok location;
but
- dirty room and antisanitary shower;
- room in the basement!
- two-star staff attitude (on average);
- the fact that they keep moving guests around suggests a habit, not a coincidence.

  • Stayed: October 2011, travelled solo
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1  Thank tolimas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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77 - 83 of 261 reviews

Reviewed 15 October 2011

I suffered because of bedbugs! It took me many days to be free of the effects of bedbug bites. I had to throw away the clothes that I used while staying in that hotel to make sure I don't bring home the bugs. It's terrible. Sorry. I hope the hotel does something about this. Elevator is also an old fashioned lift. It could hardly accommodate 2 people without any luggage. Good breakfast though. But internet access is not free.

  • Stayed: November 2010, travelled on business
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2  Thank corafabros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2011

I never imagined that such a place could exist in Brussels.
The first night I was accommodated in the famous room #5. The dirtiest room I have ever seen. I have to admit that I barely slept, maybe for 1 hour or 2.
The second night I was moved to Albert residences. Another very strange location. Could you imagine a hotel room without windows? If not, go there. Or better add a few bucks and go to a decent hotel.

Room Tip: Any other hotel should be better!
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  • Stayed: November 2010, travelled solo
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Thank Caltech_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2011

Some of the staff were super-helpful, they saved us hours of getting lost, had loads of advice on how to get to places and had bus timetables at reception.Free internet access on computer in reception, traffic was noisy but never disturbed us when the windows were closed. Room cleaned and fresh towels daily.Good location for centre although a little too far for us to walk there were loads of buses and trams, bus 272 stopped right outside and was direct to the airport for 3 euro! Super value for money if like us you're on a budget, not the Ritz but a clean comfortable bed! Steer clear of Gard Nord station if possible, we were followed onto tram and had our hand luggage snatched, a very unpleasant start to our trip, guy was concerned I had something 'dirty' on my back, while I was (stupidly) distracted, he snatched our hand luggage at the tram stop. Be careful. Loads of cheap places (mainly Turkish) to eat local to hotel, lovely bar next door but one, wine 2.5 euro, pasta dishes 8/8.5 euro

  • Stayed: August 2011, travelled with family
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1  Thank santalya_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2011

This hotel was run down and in a poor location.When we went to check in we paid for the accommodation then were told that we would be staying down the road at their other premises the Albert Residences. This was more of an apartment but not fit to stay in.Almost everything was either broken dirty or both! We were on the 6th floor and had an outside opening door onto a roof littered with rubbish and broken glass. We did not even venture into the kitchen it looked so bad. The TV did not work although this was rectified but was not available in english. There was nothing in the bathroom e.g soap or shampoo and not even a plastic tumbler. The hotel itself was a long walk from the city centre although there was a tram nearby. There are no other services nearby .It was a classic case of "you get what you pay for" !!

Room Tip: Dont let the management put you in the
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  • Stayed: June 2011, travelled as a couple
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Thank KiwiTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2011

The hotel is located near the center of Brussels. The neighborhood is not the best but it is OK to walk around before dark. There is a bus stop at the hotel entrance, in which busses to the city center are stopping every few minutes, and then it is a short two stations ride to city 2 mall and rue neuveau. The tram has a stop in the parallel street and north train station is whithin walking distance (~10 minutes, the bus get there also, if you are carrying suitcases...). The rooms are big and clean though a little worn out. It is quiet at night. Breakfast was not included in the price and was available for additional 7.5 Euro. Looking at the breakfast buffet left the impression that it is better to have coffee in the city center. If you are looking for inexpensive accomodation in Brussels, this hotel is a good choice.

  • Stayed: June 2011, travelled solo
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Thank Yael30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2011

the location is great, close to city center and to a shopping center, metro station.
clean and medium size room and the chamber maids were cleaning and changing everyday towels, soap, sheets :)
the funny part are the narrow stairs, you have to stay fit to get to ur room :P

  • Stayed: December 2010, travelled as a couple
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Thank red_me08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Albert

Address: Rue Royale Sainte-Marie 27-29, Schaerbeek, Brussels 1030, Belgium
Region: Belgium > Brussels > Schaerbeek
Amenities:
Hotel Style:
Ranked #7 of 8 Hotels in Schaerbeek
Price Range: £49 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Albert 2*
Number of rooms: 22
Reservation Options:
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Also Known As:
Albert Hotel Brussels
Hotel Albert Brussels, Belgium

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