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“The worst hotel I have ever been to”
Review of Pegasos Royal

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Pegasos Royal
Ranked #1 of 9 Hotels in Incekum
Certificate of Excellence
Reviewed 21 April 2014

I went there for a week with my son. I had wanted another hotel but this was HIGHLY recomended by a travel agent in Budaörs. According to her it was a newly renovated, family friendly hotel. In reality it was terrible, our room was so shabby that I asked for another one but two others which were shown were the same bad quality. The food was disgusting and the service too. Many times I was waiting for long minutes for the waiters to fill up the cocoa powder or milk for my son. The drinks were cheap and bad even in the restaurant they didn't have ice tea, apple juice or peach juice. Once a waiter put banana syrup into a water when I told him that the peach juice I had asked had no taste. The all inclusive service included only two tastes of a very bad quality icecream if you wanted a good one you could by the pool for one to four euros. I spent a lot of money on icecream and drinks in the little shop of the hotel. I was in Turkey before but after this vacation we don't want to go there again.

  • Stayed: August 2013, travelled with family
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4  Thank Brigitta H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mehmet d, General Manager at Pegasos Royal, responded to this reviewResponded 26 May 2014

Dear Brigitta,

Firstly, thankyou for taking the time to write your review of our hotel on Tripadvisor.
We are of course saddened by the negative points that you have highlighted regarding your stay.
We work hard at all times to ensure our guests have the best holiday possible. Should there be any points during a stay that need addressing we always ensure to solve them as efficiently as possible.
Firstly, with regards to the rooms, we can confirm all rooms where renovated and are all kept to the same standard. Photos are available. At the point of your stay, we were able to offer alternative rooms, which also meet our standards. If you have any photographs to highlight the room you stayed in, we would appreciate your feed back .
Sometimes, as you can appreciate the restaurant is a very busy place. Our aim is of course, to keep all of the products available to guests at all times. We do of course re-fill our products when required. It was of course unfortunate that you had to wait for us to replace the cocoa powder and milk at that particular time.
Our restaurant has a wide and varied menu for each and every meal-time. As of course you will understand, we have many people of various nationalities that we aim to please with our range of cuisine.
Drinks dispensers provide a variety of flavours to our guests throughout the day. Again, we aim to top up and refresh when levels are low. There may be times when not all flavours are available as we replace them. However, we are sorry if you were offended by the waiters decision to offer you banana syrup as an alternative.
We aim to provide an enjoyable atmosphere and of course appreciate that ice-cream is a favourite of all our guests. We provide the best quality and flavours from Algida, one of the best known world wide providers of ice-cream. Many flavours are available for our guests and we feel it is unfortunate you bought from outside when this product was available to you with our All Inclusive option.
We aim to provide all of our guests with the best holiday possible. However, should problems arise during our guests duration we are always available on site to resolve them.
We hope that in the future you reconsider your decision and return to Turkey and to our hotel to enjoy a wonderful holiday.

Best Regards
Mehmet Dipcin
General Manager

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884 - 890 of 1,585 reviews

Reviewed 24 March 2014

Stayed here as a couple for a week in September 2012. The location is amazing, right on a private beach. Loads of bars with drinks all inclusive, including cocktails, always great service. The pools were large, and the slides were fun even for adults, although it's no substitute for a proper waterpark.

Not a huge amount going on in the evening, perfect to just relax and grab a few beers. Even in late september it was pretty hot during the day (I hid in the shade) and you only need a light jacket all evening.

The food was pretty good on the whole, a large range, with the chefs cooking some of it in front of you. Unfortunately on our last day I got some kind of bug, probably food poisoning, which led to a rather uncomfortable flight home.

  • Stayed: September 2013, travelled as a couple
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1  Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mehmet d, General Manager at Pegasos Royal, responded to this reviewResponded 4 August 2014

Dear Mark,

Firstly, thank you for taking the time to write your review of our hotel.
We are happy to read that you enjoyed your stay and liked our location.

We will be very happy to see you once again.

Kind regards

Mehmet Dipcin
General Manager

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Reviewed 14 October 2013

We were a group of people aged between 9 and 73 (now), visiting Pegasos Royal for the 2nd time since 2006. The hotel rooms and general fascilities are very good. Cleaning, delivery of handkerchiefs etc were fine by us. The temperature in the water (and air) was pleasant even as late as these days (week 41). I would say that it seems to be especially nice and safe for children. The first time we visited, in 2006, the restaurant and staff in general impressed us more than this time (2013). The food seems to be of high quality, but lack some "punch" and taste. But,
it's very much to choose from. I believe that many would desire more tasty and spicy food, at least for some of the it. Some of the staff are still very nice and friendly, but others appear as bored, seemingly not even pretending to act as they value the guests. Maybe they are bored after a long season. I believe that my views are shared by several among our party. In 2006 I would rate Pegasos Royal as top. This time I reduce to a score of 4 out of 5. Even though, i would still consider going back.

  • Stayed: October 2013, travelled with family
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1  Thank snash1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pegasos R, Public Relations Manager at Pegasos Royal, responded to this reviewResponded 18 August 2016

Thank you for your feedback,
The comfort and value of our guests is our primary concern. We are delighted to hear that you enjoyed your stay and thank you for the high recommendations for future guests. We look forward to your next stay so we may welcome you back home once more
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2013

Nice rooms, Nice pools and a very Nice Beach. Staff was terrible, same was the Food. This was my first timer til Tyrkia and i will not travel back. The innhabbitans og Alanya is pretty much like the Egyptians,

Room Tip: Ask for rooms With sea view :)
See more room tips
  • Stayed: September 2013, travelled with family
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    • Location
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2  Thank Terje S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pegasos R, Halkla İlişkiler Müdürü at Pegasos Royal, responded to this reviewResponded 29 August 2017

Dear Guest,
First of all, we would like to thank you for sharing your precious opinions with us about our hotel.
We regret that your stay didn’t pass the way you imagined it.

Within the structure of TT Hotels, our main target is to assure the guest satisfaction completely.
That’s why employing qualified staff and creating the areas needed by all kinds of guests are too important action points for us.
We would like to notice you that we've taken into consideration all of your impressions you shared.
Many thanks again for sparing time by evaluating our hotel.
With the wishes of welcoming you again and providing you better vacation memories.

Kindest regards,

Pegasos Royal Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2013

rooms - ok, but meals - terrible, rude staff, good pools, good clean beach, dont visit this hotel because restaurant with meals is superterrible, they dont have place for guests, clean is average, terrible elevators

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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4  Thank david851
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pegasos R, Halkla İlişkiler Müdürü at Pegasos Royal, responded to this reviewResponded 29 August 2017

Dear Guest,
First of all, we would like to thank you for sharing your precious opinions with us about our hotel.
We regret that your stay didn’t pass the way you imagined it.

Within the structure of TT Hotels, our main target is to assure the guest satisfaction completely.
That’s why employing qualified staff and creating the areas needed by all kinds of guests are too important action points for us.
We would like to notice you that we've taken into consideration all of your impressions you shared.
Many thanks again for sparing time by evaluating our hotel.
With the wishes of welcoming you again and providing you better vacation memories.

Kindest regards,

Pegasos Royal Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2013

Not so bad, but this is a 3* Hotel. Very poor restaurant - no juices [only sweet lemonades], no cafe [onle instant], no tea except black, Vegetables selection great, but there were almost no meat. Services very poor. Ask for the sea view - otherwise you are 15m from 6 lane highway. Very old bathroom - be prepared - rooms are nice.

Room Tip: Ask for the sea view - otherwise you are 15m from 6 lane highway. Very old bathroom - be prepared...
See more room tips
  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Dusan_Bratislava2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pegasos R, Halkla İlişkiler Müdürü at Pegasos Royal, responded to this reviewResponded 29 August 2017

Dear Guest,
First of all, we would like to thank you for sharing your precious opinions with us about our hotel.
We regret that your stay didn’t pass the way you imagined it.

Within the structure of TT Hotels, our main target is to assure the guest satisfaction completely.
That’s why employing qualified staff and creating the areas needed by all kinds of guests are too important action points for us.
We would like to notice you that we've taken into consideration all of your impressions you shared.
Many thanks again for sparing time by evaluating our hotel.
With the wishes of welcoming you again and providing you better vacation memories.

Kindest regards,

Pegasos Royal Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2013

excellent hotel food fantasic as was beach and sea ,Thomson team where excellent but sadly not there this year. They recommended sister hotel in Side. This hotel is ideal for children as plenty of waterslides and lots of entertainment. You can also visit the other hotels which are attached.Also numerous bars . Bus stop is only five minutes walk away and you can visit nearby towns and markets

  • Stayed: October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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1  Thank pauline b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pegasos R, Public Relations Manager at Pegasos Royal, responded to this reviewResponded 18 August 2016

Thank you for your feedback,
The comfort and value of our guests is our primary concern. We are delighted to hear that you enjoyed your stay and thank you for the high recommendations for future guests. We look forward to your next stay so we may welcome you back home once more
Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pegasos Royal

Address: Incekum Mevkii, Incekum 07470, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Incekum
Amenities:
Fitness Centre with Gym / Workout Room
Hotel Style:
#1 Family Hotel in Incekum
#1 Luxury Hotel in Incekum
Price Range: £80 - £155 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pegasos Royal 5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Pegasos Royal Hotel Incekum
Pegasos Royal Turkey/Incekum, Antalya Province

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