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“NO WiFi IN THIS HOTEL!!WiFi IS NOT WORKING!!” 2 of 5 bubbles
Review of Mukarnas Spa Resort

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Mukarnas Spa Resort
Ranked #3 of 33 Hotels in Okurcalar
Certificate of Excellence
Ramat Hasharon, Israel
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“NO WiFi IN THIS HOTEL!!WiFi IS NOT WORKING!!”
2 of 5 bubbles Reviewed 19 April 2014

if you need wifi during your stay, don't dare to come to this hotel. All the time they say "tomorrow will be wifi". IT IS NOT TEMPORARILY. IT IS ALL THE TIME. I use only 3G and charges are very high. I choose this hotel only because it say "high speed internet" on their ad.
Other then that food is ok. Nothing more. There's much better places to go here in Turkey.

  • Stayed April 2014
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Shugon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan K, Ön Büro Müdürü at Mukarnas Spa Resort, responded to this review, 15 November 2016
Dear Guest,

We are sorry that, we did not contacted you before. Our resort took several steps since 2014. We are improving our service and quality with each year. We assure you tat you will not experience same problems once again.

We are sory that your holiday experience was not satisfying to you. We hope to make up to you this year with our improved service.
You can always contact us: info@mukarnashotel.com.

Best Regards,
Mukarnas Resort and Spa Hotel
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

836 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 16 November 2013

Mukarnas Spa Resort was AMAZING. I really had a great time there..There are a lot of possibilities to spend your time like Zumba,Latin Dance,Belly Dance,different games etc. I was there the last summer with my family and we really enjoyed our holiday there.The hotel is really good,the staff was really helpful,communicative,friendly,gentile and they are ready to help you always. The view is also GREAT,you have different places where you can choose to stay and enjoy your time there.The Animation team was the BEST ever. I am really glad that I spend my holidays there and I am thinking to go there again. It's really worth it. :) :) Looking forward to go there again....

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank s_suziK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MUSTAFA C, Yönetici at Mukarnas Spa Resort, responded to this review, 15 January 2014
Dear Mrs, Suzi,

We would like to thank you so much for your kind interest to Mukarnas Spa Resort.

You made us very happy with your lovely review.Please do not hesitate to contact with us for your future reservations.

We would be so glad to host you and your family again at our hotel.

Kind Regards,

Mustafa Cura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarajevo
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 3 November 2013 via mobile

This was almost last minute decision and it turned out to be the best one. We came late to the hotel due to the flight. We were tired, hungry and with a small child. Even so, the staff at the reception was most helpful. Fast check-in, and off we went to the main restaurant for midnight snack. The hotel staff spoke some English but they were so helpful and so kind. The last day, we checked out, but while we waited for our Agency's bus to come and pick us up, our kid wanted to use the bathroom but not the public one, and although we were already check edo it, the receptionist gave us our old key card to use the bathroom in our room.
Room was excellent, overlooking the park and a little bit of the sea, which turned to be a good thing at night (entertainment at the pool bar). Back to the room, it was clean and maintained on daily basis. Everyday we had a nice decoration on our bed - swans, flowers... Oh, the room had one single bed and one king size bed, which was more than enough for the three of us. We had a balcony with a sitting arrangement which was very useful during the nap time. AC was excellent, regulated from our room. If you leave balcony door open the AC did not work. The mini-bar was free of charge and it contained water and juices.
Now, the food at the main restaurant was Oh, my God! We only dined at this restaurant. Food was delicious, with so many options to chose from. Perfect for everyone's taste. Variety of salads, fruit, sweets plus the main dishes. And in addition to this, the restaurant staff would prepare some show for the guests -thematic ones. If you missed normal breakfast time, you had late breakfast or some snack at the pool, or something else. Practically, the only time that you did not have anything to eat was from 17 hrs till 19 hrs, when you were taking some last opportunities for swimming and getting ready for dinner.
The swimming area was great, pool very clean, beach excellent. The only thing that bothered us was the fact that you had to get rather early to "book" a chair at the pool. Towels for the pool were daily changed. There are three pools- one for the kids, and one with the water slides and a standard pool.
The SPA centre is great. I had a massage there which was worth every cent I paid. The sauna was great too. At night, we had a show prepared by the animation team, which included dance shows, late pool parties, belly dancers....
To wrap it up, perfect hotel especially for families with children. We even experienced a smaller accident and had to rush our child to the hospital and the hotel doctor organized transport to the hospital and back to the hotel, priority reception in ER, post treatment watch over our child. We would definitely come back to this hotel.

Tip: always buy travelers insurance just in case. The hospital charges were extremely expensive. We paid 600 euros for few stitches :(.

Stayed July 2013, travelled with family
Helpful?
6 Thank MinaMSarajevo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MUSTAFA C, Yönetici at Mukarnas Spa Resort, responded to this review, 15 January 2014
Dear Mrs. Mina,

We would like to thank you so much for your kind review about Mukarnas Spa Resort.

Your nice impressions about our hotel make us really so honoured and pleased.
If you have any questions or requests, that you would like to ask, please do not hesitate to contact with us.

We would be greatly delighted to welcome you and your family again next year in Mukarnas Spa Resort.

Sincerely Yours,

Mustafa Cura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cluj-Napoca, Cluj, Romania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

I have travelled here with my husband on our honeymoon. It was our first time in Turkey. The food was amazing, the animation team nice, the personal very gentile. We had a great time there and we will return back.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Siryan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MUSTAFA C, Yönetici at Mukarnas Spa Resort, responded to this review, 15 January 2014
Dear Mrs. Siryan,

We would like to thank you so much for your kind interest to our hotel.

We are so happy that; you spent an unforgettable holiday on your honeymoon at Mukarnas Spa Resort. Your nice review makes us really so pleased.

If you have any questions or requests, that you would like to ask, please do not hesitate to contact with us.

We would be so glad to host you again at our hotel.

Kind Regards,

Mustafa Cura
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Salvador, El Salvador
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 31 October 2013

Facilities - I thought the facilities were pretty good. The lobby was spacious and was quite comfortable for just sitting and relaxing. The room we had was of decent size and was clean. The one issue I had was that the air con unit for the whole resort was turned off because it was October. This was a bit of an inconvenience because we were on the sun side of the hotel and it got very warm in the room. We did open the balcony door in the evening but then the mosquitoes got into the room. We did complain about it but there was nothing they could really do about it. They did bring a bottle of wine and fruit which was a nice gesture.
The gym was pretty small and some of the machine were not working but as far as I am concerned, why go to the gym when you are at an all inclusive resort?
There were regular activities and there seemed to be lots for the kids to do.

Service - I thought that the service was pretty good. It did take some time getting a room when we arrived but we were there very early in the morning. Most of the staff spoke little or no English but it didn't really cause too much of a problem. The staff during the means were friendly and were pretty efficient cleaning up dishes and getting drink refills.
The rooms got cleaned every day if you wanted and new water was put in the fridge. There was no alcohol in the fridge which I was a bit disappointed in considering it was an all inclusive resort but not really that big of a deal.

Food - I thought that the food was really good, especially for a large resort catering to so many people and being a buffet. There was lots of variety and they did mix the food from day to day. It was pretty busy and if you got to the dinning hall at the wrong time you would not be able to find a table. Eating outside at night was not an option for most people because it got quite cool at that time of the year.

Beach/Pool - If you only like sand beaches you will be disappointed. The beach is a mix of sand, pebbles and cobbles. Walking on the beach in anything but closed toed shoes is not very comfortable. The beach was clean though and the water nice to swim in, although a bit cold. There were beach activities to do if you wanted to spend some extra money.
The pool looked amazing but it was pretty much WAY TOO COLD. I would have to say that was the biggest disappointment. A resort with a pool too cold to swim in. I found myself wondering if the other resorts were that way and if it was different that would have made me move. The pool was clean and the dishes got cleaned pretty quickly.

Location - The location was not ideal if you like to go do stuff off site. There is a bazaar 300m down the road and you can take a local bus to Alanya, which is definitely worth it, but there is nothing really within walking distance.

Overall the resort was well worth the money. You do have to put up with some loud and rude German and Russians but even that was not nearly as bad as I was anticipating.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan K, Ön Büro Müdürü at Mukarnas Spa Resort, responded to this review, 15 November 2016
Dear Guest,

Thank you for taking the time to share your experiences. It was a true pleasure for us to read your summary about your holiday and we are glad to hear that we were able to meet your expectations.
We look forward to welcoming you back here in the near future.

You can always contact us: info@mukarnashotel.com.

Best Regards,
Mukarnas Resort and Spa Hotel
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kaunas, Lithuania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 31 October 2013

I have stayed at Mukarnas Spa Resort twice - on 2012 June and on 2013 June- and I had really amazing holiday here. What did i like the most? Actually everything.:) The variety of food was very large - you could find a lot of different kind of food in the different type of restaurants. Waiters and waitress were always polite, friendly, attentive. Barmens always made you some kind of attraction. The beach was clean, you could always find a place where you can put your stuffand enjoy the beautiful view of Mediterranean sea. Rooms was quite good, clean, mini bar was full of cold drinks, I stayed with my family so we took family-type room with a view to the sea. I really liked the Animation team. They were so creative, friendly, have a great sense of humour, knew, how to enertained people.The evening shows was really high level and I enjoyed it very much and I never felt boring. The staff was friendly, helpful, they always explained you everything. I want to come back here;)

Room Tip: Family - type to separe rooms with a view to the sea on the first floor.
See more room tips
  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Ieva P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan K, Ön Büro Müdürü at Mukarnas Spa Resort, responded to this review, 15 November 2016
Dear Guest,

Thank you for taking the time to share your experiences. It was a true pleasure for us to read your summary about your holiday and we are glad to hear that we were able to meet your expectations.
We look forward to welcoming you back here in the near future.

You can always contact us: info@mukarnashotel.com.

Best Regards,
Mukarnas Resort and Spa Hotel
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 October 2013

I would prefer to everyone, food , service excelent. Good place for childrens to play. Shopping place is near if you need something :) Beach is great. The rooms are very clean. Animation programs are very good. I will return to this hotel thats sure :)

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Laracska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hakan K, Ön Büro Müdürü at Mukarnas Spa Resort, responded to this review, 15 November 2016
Dear Guest,

Thank you for taking the time to share your experiences. It was a true pleasure for us to read your summary about your holiday and we are glad to hear that we were able to meet your expectations.
We look forward to welcoming you back here in the near future.

You can always contact us: info@mukarnashotel.com.

Best Regards,
Mukarnas Resort and Spa Hotel
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mukarnas Spa Resort

Property: Mukarnas Spa Resort
Address: Alara Tourism Center, Okurcalar, Turkey
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Okurcalar
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Okurcalar
#2 On the Beach Hotel in Okurcalar
#2 Luxury Hotel in Okurcalar
#5 Family Hotel in Okurcalar
Price Range (Based on Average Rates): £
Hotel Class:5 star — Mukarnas Spa Resort 5*
Number of rooms: 425
Official Description (provided by the hotel):
Anatolian, hosting humanity with its khans and baths for centuries, continues its travel without loosing this tradition.Mukarnas Spa Resort, built by inspiring Seljuk architecture, has started its journey by opening the doors to the magic water of Mediterranean in order to provide its guests a sort of modern service.Our Company, opened in April 2007, consists of 30.000 M2 area, a total of 425 rooms, 1100 beds capacity and offers its guests an unforgettable holiday on the edge of Mediterranean Sea.MEANING OF MUKARNAS?It's a component of Islam artifice fills in interior of domes with a sight taking shape as a honeycomb. These with stalactite called 'stalactite'. ... more   less 
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Also Known As:
Mukarnas Hotel Okurcalar
Mukarnas Spa Resort Turkey/Antalya Province

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