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“Arrogant, nonchalant staff. Give this one a miss. There are better hotels to choose from”

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Wild Coast Sun Hotel
Ranked #2 of 4 Hotels in Port Edward
Reviewed 8 September 2013

This USED to be a good hotel. The overall feel is reasonable but a dated. Carpets in hallways in desperate need of replacement. No hot water on all three days at the same time( 8 am). I asked for the duty manager who was nowhere to be found. The excuse on day two was that they were scouring the water heater. I have up on day 3. The staff are unhelpful and downright arrogant.

  • Stayed: September 2013
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1  Thank Diyarav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary P, Manager at Wild Coast Sun Hotel, responded to this reviewResponded 10 September 2013

Dear Diyarav
Thank you for sharing your thoughts with us, and please accept our apologies for the inconvenience and frustration you experienced during your recent visit to the Wild Coast Sun. We appreciate hearing about any problems as this gives us the opportunity to try and resolve them.

We have in place very definitive operating standards and we make every effort to uphold them in every customer interaction. However, there are times when we don’t perform as well as we would like to, and this is clearly one of those occasions.

Would you please contact me on gary.pinchen@suninternational.com to discuss this complaint further.

Regards
Gary Pinchen
Operations Manager
Wild Coast Sun

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Reviews (241)
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202 - 208 of 241 reviews

Reviewed 5 August 2013

A lovely resort about 2 hours south of Durban that's kitted out with a decent sized casino, a kids gaming arcade, 10-pin bowling, a couple of bars and restaurants, spa, pool, tennis courts, squash courts, gym, bowls green and conference area.

Within the property grounds is a golf course (no driving range) and a water park. The hotel can also arrange river cruises and deep-sea or beach fishing.

The rooms are on the large size, each with a very decent sized balcony that has 2 sun loungers and an occasional table on them.

The ensuite bathroom has a shower cubicle (with a very powerful shower) a toilet cubicle and a decent sized bath. Aside from the door to the bathroom (next to the entrance door), there's a sliding door made up of wooden slatted binds, that can be retraced and makes the bath feel part of the overall bedroom (and you can watch TV from there too!).

The rooms are simple decorated and are very light and airy. The beds are firm and very comfortable, and dressed with plain white linen. Service throughout the hotel was efficient and friendly

There are a few things to note about this property:
- There are a significant number of wild monkeys that roam the grounds of the hotel; whilst they are harmless (if you don't goad them) they will come into your hotel room, or rummage through your items around the pool, so be aware (there's plenty of signage warning you to keep your balcony doors closed and watch your items in the outdoor areas
- the hotel is a long building that runs parallel to the coast (with the reception area, restaurants, bar and casino at one end). If you have a room with a high floor number say 150 (for first floor) or 460 for 4th floor), there's a fairly long walk to the lifts. Lower numbers (say 101, 208 etc.) are closer to the lifts and stairs
- If you take a room with a sea view, note that the sun spends most of the day behind the hotel shining onto the sea, so this means your balcony will be in shade for the vast majority of the day. This may prove to be a boon during the hot summers, but possibly not best during the milder (though still sunny) winters
- the hotel is on the cost, with gated access to the beach and sea. However, there can be strong currents at this part of the sea and shark nets (that prevent sharks coming close to the shore) are o longer in operation at this part of the coast

Room Tip: Irrespective of floor number, pick lower numbers, as these are closer to the lifts - also note that...
  • Stayed: July 2013, travelled on business
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1  Thank sonnywaheed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2013

Recently stayed at the Wild Coast Sun and have to say the bath was a highlight. Because you're able to slide away the screen doors, you can have a bubble bath while watching TV and the sunset. Extremely friendly staff, I don't think I walked past one without being greeted. Nice restaurant options, fantastic list of activities - would recommend this in summer to make full use of the awesome waterpark.

  • Stayed: July 2013, travelled on business
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2  Thank Erika B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2013 via mobile

Stayed here for a conference and positive is the beautiful setting. At the wild coast and the room i had on the 2nd floor was ocean view. Great views and be careful with the monkeys. They easily enter your room and steal items. The room itself is refurbished the last years but the maintenance is bad. Lots of small problems. TV set didn't work , bathroom light could not be switched of. And very strange and loud plumbing related noises during the whole night. Also sewer smells. Not nice. Some good restaurants at the complex. The fish monger is good. All by all great location but an average hotel by means of room

  • Stayed: July 2013
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Thank catman52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2013

I am currently staying at the wild coast sun and had to share my experience.I had just ordered room service and found a hair in the burger, I called room service and the supervisor asked me "whose hair" it was and gave me such an attitude.its a shame to see such a good place get run to the ground.

  • Stayed: May 2013
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1  Thank vr1512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary P, Manager at Wild Coast Sun Hotel, responded to this reviewResponded 20 May 2013

Dear Sir/Madam
Thank you for sharing your thoughts with us, and please accept our apologies for the inconvenience and frustration you experienced during your recent visit to the Wild Coast Sun. We appreciate hearing about any problems as this gives us the opportunity to try and resolve them.
It would be appreciated if you can send me your name and room number so i can resolve this issue.
Gary Pinchen
Operations Manager
gary.pinchen@za.suninternational.com

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Reviewed 7 April 2013

We had a weekend break and travelled as parents with a 6 and 3 year old. All excited to see the new water slides, we were quite disappointed that most of the slides were of the extreme variety and intended for adults only, with kids less than 1.2m not allowed, not even if accompanied by an adult.

Back at the hotel, we stayed in a garden facing family room. This room type is about R 200 cheaper than the equivalent sea facing one. The garden view is drab and depressing to say the least. No landscaper has been to this "garden" in the last decade.

The room was comfortable, clean and well equipped. A recent renovation was obvious, however the lowest bidder obviously won the contract.

We had a late check-in at 22h30, and Ishmael who checked us in was exemplary in his friendly and efficient manner. A late night meal was order from room service, we waited nearly an hour and the food was average at best.

Breakfast and dinners were enjoyed at Chico's. It is buffet style.
Food quality is decent, variety and quantity is poor.
We were faced with long queues every time we went to Chico's
Dinners are unfortunately marred by stage music that makes dinner conversation impossible, making you wish you were back in your room. What happened to a quiet dinner and music/dance afterwards. The restaurant was clean and service prompt.

There are plenty of pools in and around the main hotel, strangely though, none of them are heated, we saw very few people in the water.

Our kids spent an enjoyable hour in the kids club, which was safe, and well supervised. Paid R 40

The waterslides is easy accessible by shuttle and entry to hotel residents only R 10.

Check-out is 10am and was simple.

We had a family weekend and never ventured into the casino or onto the golf course.

This resort is fully booked nearly every weekend and has lost it's exclusivity. It caters for the average gambler seeking an above average gambling experience.

An alternative would be Suncoast and Ushaka in Durban.

We won't return to the Wild Coast Sun Resort

  • Stayed: April 2013, travelled with family
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9  Thank Johan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2013

Have stayed many times at this property over the last 20 years and have made many special memories. During our recent stay it is apparent that the property is aging and whilst room renovations are underway one gets the feel that you are staying in a property now decades old.

The room was comfortable as was the bed. We enjoyed the pool area and the dining outlets although we miss The Commodore as a fine dining establishment. Chico's was great for the breakfast buffet.

We hope renovations restore this beautifully located property to its former glory!

  • Stayed: February 2013, travelled as a couple
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3  Thank Harv and Les C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Wild Coast Sun Hotel

Address: Main Bizana Road , 5, 2 Km south of Port Edward, Port Edward 4295, South Africa
Region: South Africa > KwaZulu-Natal > Port Edward
Amenities:
Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #2 of 4 Hotels in Port Edward
Price Range: £87 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wild Coast Sun Hotel 4*
Number of rooms: 146
Official Description (provided by the hotel):
The Wild Coast Sun and Country Club in South Africa is set on an unspoiled beach in the Cape and attracts visitors with its beguiling beauty and activities on offer. The resort is set on 750 hectares of natural bush between two rivers overlooking the Indian Ocean. The area offers tourists and conference delegates a variety of attractions and activities – from walks along our unspoilt beaches to deep sea fishing and scuba diving. ... more   less 
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Wild Coast Sun

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