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7 - 12 of 263 reviews
Reviewed 11 September 2015

We traveled as a group of 4 with 3 kids.98 % of guests are from Russian speaking countries and all service that is tailored – signs in Cyrillic, Russian speaking staff, members of an animation teams from Russian speaking countries.
if you do not know the language ( Russian) you will do very hard, because employees do not speak English (just a few word).We stayed eight days, the food was the same during whole stay. the worst food, one child did enterocolitis.
Departure only was prepared a grilled fish. (good by the way).
Pool: good and clean.You have to make a 'reservation' for a beach/pool chair(wake up at 06:00 and put your towel on a chair) otherwise you can sit on the floor.
Entertainment: Great if you speak russian:) otherwise you will miss a lot from it
Service: As I mentioned before staff is spoiled by russian tourists, rude and unprofessional.
the result is 100% we never go back there.

  • Stayed: September 2015, travelled with family
    • Location
    • Sleep Quality
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4  Thank Maria M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2015

We booked this hotel because of several good indications which we found on the website of the travel company and the website of the hotel, like "ultimate relaxation"and "world class chef dish". As we arrived a real small room was pointed to us. The bed was horrible
and we were not able to sleep at all. Also the temperature was around 56 degrees Celcius but after 4 hours after switching on the airco it went down to 32, pffff. I felt like an boiled egg.

The hotel has an animation team which starts working at 10:00 with really really loud music and dito voice-over. The level of this noise was continuously above 95dB with peaks of 112db (the level of a jet plane flies over at 100m) and played until 01:00 in the night). We made several complaints but the management is not capable in having a normal conversation with you, so nothing changed!

You have to make a 'reservation' for a beach/pool chair(wake up at 06:00 and put your towel on a chair) otherwise you can sit on the floor. More chairs than visitors but all beds are reserved. The management is doing really nothing about this problem with a lot of angry and disappointed guests as result.

The guests of the hotel are for 98% Russians and the dish of the 'world class chefs' are
also Russian orientated, almost every time cold, and have almost no variety. If you're lucky you can maybe find a piece of meat, but only if you are lucky.
We were 'lucky' to book a table in the a-la-carte-restaurant. We really had to make a selection out of 3 menu's. The quantity was poor (a little fish and 4 pieces of pommes frites). We never saw the dessert cause it took them over 45 minutes to put some ice-cream on a horn. :-(

Cause we were really doubting if our opinion was really that bad i started a little survey under the other guests. The result were stunning: 100% told me never to go back again to this place and everybody was really happy that they could go home. I asked them how they should rate this hotel: average was 2.7 stars.

Finally no one of the travel company took responsability and we are now trying to get into contact to find a solution to this horrible experience.

If you read all my reviews you will find out that i am not someone who's complaining but this experience was really bad!!

Room Tip: Don't choose a room, find another hotel is our advise
  • Stayed: July 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
5  Thank MyDennis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2015

We traveled as a group of 4 with 2 kids. First - its not a 5 star hotel as it was advertised. Second - rooms are too small, Third - staff is rude and unhelpful.
I traveled a lot and it was a first(and hopefully last) time I got the service like this.
Food: terirble, only salads was OK, no meat just chicken. For 5 star hotel to have only vegetables, pasta and chicken and sausages..... I survived by pitas with goat cheese freshly made at snack bar.
Beach: nothing special, lots of sunbeds was available but in the afternoon water was always dirty with plastic cups and waste
Pool: good and clean
Entertainment: Great if you speak russian:) otherwise you will miss a lot from it
Service: As I mentioned before staff is spoiled by russian tourists, rude and unprofessional. They not respect you at all.
80% of guest are russian speaking, most of them was very impressed by this place but they never traveled anywhere but Turkey and for them it's paradise.
For the price we paid we could easily go to DR or Cube to the real 5 star place:)

  • Stayed: May 2015, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank marinelady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2014

We arrived on morning, kind receptionist gave us an all-inclusive belts and ask to wait for a rooms in a bar. We´re accommodated around noon time. The room was small but nice and well equipped unfortunately our air-condition didn´t work even after the third intervention of maintenance. Small but nice sandy beach is directly next to the hotel and swimming pool with toboggans are OK as well.

98 % of guests are from Russian speaking countries and all service that is tailored – signs in Cyrillic, Russian speaking staff, members of an animation teams from Russian speaking countries (Georgia, Belarus, Russia…)

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
5  Thank zdehli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2013

Reached Hotel Club Insula a few years ago. What is sure is that this hotel is not a 5 star one. The rooms were ok but the staff was not friendly at all. Thw swimming pool is too small for the capacity of the hotel. You will have to get up at 6 am to go and reserve your places at the pool. To crowded and with a lot of kids shouting and screaming.
The food was ok and lots of deserts washed a liitle bit our opinion. But not enough. We will not come back again.

  • Stayed: July 2012, travelled as a couple
    • Value
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6  Thank teoBucharest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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