The hotel was a complete scam, and the customer service was appalling.
The hotel brands itself as an airport luring customers in when it is nowhere near the airport and in a very bad part of town. The area looks very industrialized and is in a remote part of town. They advertise having an airport shuttle but once we arrived we were told that one needed to make a booking 24hrs in advance. (Who would stay at such a remote hotel for over 24 hours?) If you are claiming to be an airport hotel at least have the decency to provide a shuttle. The receptionist was incredibly rude and very sarcastic. We asked to speak to a manager and he laughed at us asking why would we think there would be a manager at this time of night? He told us he would book us a taxi for the morning and charge us 20 Euros to get to the airport. The next morning an unmarked, unmetered car showed up to take us to the airport. The driver looked intimidating and drove insanely fast making us feel very scared and unsafe to be in the car. This made the whole experience feel more like a scam in that the driver may have had a deal with the hotel.
All in all do not stay here!
- Official Description (provided by the hotel):
- Proximity to Malpensa intercontinental airport (5 minutes away) has not only inspired the name of the Jet Hotel but has also made it a strategic place to stay for businessmen. Located in Gallarate, in the important industrial area of the province of Varese, between Lake Maggiore and Lake Como, 20 km from the Fiera di Milano exhibition complex, Rho/Pero Nuovo Quartiere, and just 30 km from Milan's city centre, the Jet Hotel is a small and peaceful oasis for people seeking rest and tranquillity after a flight or a busy day at work.Jet Hotel: everything is organised to ensure that when guests depart they always look forward to coming back. ... more less
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- Also Known As:
- Best Western Gallarate
- Gallarate Best Western
- Best Western Lombardy
- Lombardy Best Western