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“The Bay Hotel La Preneuse Mauritius”
Review of The Bay

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The Bay
Ranked #1 of 2 Hotels in Riviere Noire
Certificate of Excellence
Pretoria, South Africa
1 review
“The Bay Hotel La Preneuse Mauritius”
Reviewed 27 February 2014

For me, it was a total pleasure to stay in this hotel - the food and services were exellent and the staff professional and friendly - will definitely stay there again when visiting Mauritius! A friend from Mauritius was staying with me - Mr Paul-Sylvain duPre - and he recommended this beautiful and quiet hotel in la preneuse!

Room Tip: I had a room just opposite the swimming pool - no problem - the view is beautifull
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  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank K4045BI123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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418 reviews from our community

Traveller rating
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    27
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
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English first
Cape Town Central, South Africa
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 February 2014

Came to this hotel for sundowner drinks and dinner.

On first impression the hotel looks great, clean - with a beautiful setting right by the ocean.

We sat down on the couches with a great view of the ocean and the beach as the sun was setting. We intended to have sundowner drinks - those drinks sadly only arrived after the sun had set. This was after us waiting a good 15 minutes to get the attention of the waiting staff. Drinks order also got mixed up.

Dinner was a similar experience as staff took their time, and were rather unprofessional when it came to service & customer satisfaction.

On the positive side - Food was good. But we left a bit disappointed from the entire experience.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Service
Helpful?
2 Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scotland
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 February 2014

This hotel could be a real little star. It sits in the most fantastic location on the beachside and is very pleasantly decorated and comfortable. Living nearby, we have been coming here fairly regularly for the last year for either dinner or drinks to watch the sunset. My bugbear is the really really abysmal service that we constantly encounter whenever we visit.

The final straw for this review was last Saturday night when we organised a leaving dinner for a friend of my wifes. Tables where not set up in time for when the guests arrived. The staff were very slow bringing drinks and the speed at which the main courses appeared meant that half the group had finished their main course before other people had received their. When questioned about the timing and service the staff were rude. There were painfully long gaps between courses meaning the meal which started at 6.30pm finished at nearly 11.30pm!! There was no senior manager on duty to organise what was a big evening given the hotel restaurant was full and they had an additional party having dinner.

This is the third experience of very very slow service at this hotel and was the instigation for this review. Given the high cost of the food and drink and the poor attitude of the staff and slow service I would not go back.

I would be interested to hear if anyone else has had issues with the service of the bar / restaurant area. My feeling is a complete lack of management and supervision is the casue of the problem.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank hmuir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Henley-in-Arden, United Kingdom
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 February 2014

Very nice very easygoing laid back small hotel right on the beach. Good food, rooms OK, staff lovely and friendly. Recommended if you are happy with something not too plush and nice and quiet with beach walks.

Room Tip: Walk direct to pool and restaurant from GF patio room with sea view.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vacoas, Plaines Wilhems, Mauritius
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 January 2014

Its a small hotel but they charge like 5 star hotels and service is way below 5*. Staff needs further training, there's a lack of professionalism. We called to book a dinner on the beach and the guy on the phone gave us the menu and the cost. When we reach there, the tables were not yet laid, the waiters didnt know the menu of the day, they were looking at pieces of paper. The table were arranged in front of us, the chairs were plastic pvc, and not covered. There were stray dogs fighting on the beach. Despite those inconveniences, the food was excellent esp the grilled lobster - i give the chef 10/10 for this menu. Its quite different in real than what they show on their website and email campaigns - quite disappointing.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ravi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mauritius
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 10 January 2014

I had the opportunity on Christmas to have lunch with my family at the The Bay Hotel. It was a very experience, with a nice location. Cool atmosphere, nice decor, and good food. We really enjoyed the general atmosphere of this hotel, for sure, if I had opportunity I will stay there in future to experience their accomodation and hospitality

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Bkarroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg City, Luxembourg
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 January 2014

I stayed here middle of November, i was travelling alone and for being an ex hotel boutique manager, i chose The Bay for its location and for being a small cozy Hotel, and all of that was just what i was expecting....
on my first day i was welcome by Valerie, the best receptionist i have ever met, always with her warmth and smile...she also made my stay there like being at home...

my room was nice , and breakfast even though it was simple, i could see that the chef was doing some effort with what he had...

almost every night i had dinner at their restaurant and the chef also spoiled me cooking dishes specially for me since i am a vegetarian...he even prepared a special dinner the last night just as i wanted, all indian dishes vegetarian and local way....every night one of their best waiters was there to make my evening more special with his nice service and charisma...his name is Prakash and is one of the most professional there together with the director Frederick whom also made my last dinner one of the best nights ever...

i recommend this hotel, the location is perfect, the rooms are nice decorated as well as the hotel itself and it is cozy. in general, the service is good although it needs more professionalism and more personalized service since it is a small hotel "boutique" and from my experience that is key in a boutique hotel....

conclusion, thanks to The Bay, this holidays were magical.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cynthiakpb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Bay

Property: The Bay
Address: Avenue des Cocotiers, Riviere Noire, Mauritius
Phone Number:
Region: Mauritius > Riviere Noire District > Riviere Noire
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Riviere Noire
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Bay 3*
Number of rooms: 16
Official Description (provided by the hotel):
Enjoy the delights of a beachfront holiday and discover the mauritian rhythm of life. Situated on the west coast, famous for its romantic sunsets and all-year round sunshine. The ambient harmony is ideal for those in search of authenticity & conviviality and the delicate & friendly welcome + the personalised service will make you feel at home. Our perfect location will give you access to a large choice of activities and renowned mauritian cultural sites. ... more   less 
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Also Known As:
Les Sirandanes Riviere Noire
The Bay Mauritius/Riviere Noire

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