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“worst hotel of our trip”

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Hotel Claro de Luna
Ranked #20 of 41 Monteverde B&B and Inns
London, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“worst hotel of our trip”
Reviewed 16 July 2013

This hotel is dated, not very clean, the staff are apathetic and unhelpful. the breakfast was disgusting and there were flies everywhere. Our room even leaked water from the rain! Avoid this hotel at all costs!!

  • Stayed June 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank MiisM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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153 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
New York City, New York
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 March 2013

I am surprised about the bad reviews... we had a good experience, and actually loved the shower there. No issues with hot water. I think you have to go in with the right expectations. This is not a luxury hotel. Boutique, I think, in this case is meant to mean canopy beds and lovely chalets. We had no tv and no wifi, but we didn't mind. The front desk employees were kind and eager to make suggestions for activities in Monteverde. The walking distance to town was very pleasant. If you like many toiletries bring your own: only a soap dispenser in the shower. Breakfast staff was a little stiff, but the food was ok.

Room Tip: Rooms in the front have better light and more pleasant patio
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  • Stayed March 2013, travelled with family
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Helpful?
Thank meme135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 March 2013

This was the most disappointing hotel of our 15 day vacation in Costa Rica. Our room was located in a building at the rear of the property. It was large but dark and gloomy with several lights not working. There was one bedside light and one candle in a wine bottle! I am not joking! There was an old TV that gave one fuzzy program. There was no A/C no heating, no toilet paper holder, a cracked sink that never had hot water, although the shower did. The wardrobe had no back to it and only one shelf. It had a few cheap plastic hangers. There was no room safe.
The property had seen better days but was suffering from neglect, especially the tropical garden.The path from front to back was poorly lit with one lamp standard with broken glass and plants growing through it.
Breakfast the first morning was poor. We were handed a small plate with a quarter of a banana, about an eighth of an orange, a sliver of papaya and a wedge of watermelon. This was followed by a small plate of badly cooked scrambled eggs and soggy toast. The second morning was slightly better with a small amount of cereal also provided.
The hotel was about 5-10 minutes walk from town along a very bad road. We were so diss appointed that we checked out early to another hotel.

Room Tip: Some previous reviews indicate that the rooms in the main building are good.We were in the building...
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  • Stayed March 2013, travelled as a couple
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Helpful?
1 Thank Oatlander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Monteverde hotels

United States
Level Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 29 January 2013

We may have had one of the worst rooms, and have US standards, but our room was very cramped with no heat or air conditioning. The "town" was about 1/2 mile away on a very rough dirt road. The grounds were very nice and breakfast typical, but even by the Costa Rica standards, an inferior experience.

  • Stayed January 2013, travelled as a couple
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    • Sleep Quality
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Helpful?
Thank Kurtklas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 January 2013

A beautiful location very near to the village. The rooms were fine but lacked hot water as mentioned in other posts. We had multiple trips to the reception to get the water working usually resulting in the water working for about 30 minutes. Breakfast was simple but ok.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank RobertI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona, United States
Level Contributor
171 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 13 January 2013

The grounds of Hotel Claro de Luna are gorgeous; however, everything else was sorely disappointing. We were in one of the "luxury" suites. There are no ceiling fans or screens on the windows, so we ended up with lots of bugs in the room. Somewhat expected since we were in Costa Rica, but still something that could be easily remedied if the owners actually cared. The phone in our room was dead. Unfortunately, we had several problems so that meant we had to make several trips to the front office. On our first day there, we realized that there was no hot water. The girl in the front office explained that the person who deals with such matters was no longer on the premises, so we were just going to have to wait until the next day. Ok, not the best costumer service, but there was nothing that we could do so we decided to wait it out. We were told that breakfast started at 6:30am. This was great since we had a tour of the Monteverde Cloud Forest that started at 7:30am. At 6:30am we walked over to the breakfast building to find the cook stranded outside. She explained that she did not have a key. No worries I thought, the front office opens at 6am. Surely they have been hard at work for the past 30 minutes. WRONG. The front office was locked and empty. We walked back to the breakfast building and stood around with the cook for a while. Finally, someone with a key showed up at 7am. They rushed to serve us breakfast which was nice, but we ended up being late for our tour. When we returned to the hotel, we went back to the front office to ask about the hot water situation. We ran into the people in the suite next to us and they mentioned that they did not have hot water either. The girl in the front office told us that someone would come to our suite to help us. We waited about 45 minutes and someone finally arrived. She turned on the water for us and we waited and waited and waited. You know what we got? Luke warm water. Our "luxury" room had a whirlpool tub. There was barely enough tepid water to fill past the jets. What's the point of that? Basically we paid a lot of money for...I don't know what. I generally don't write bad reviews for places. You know, maybe they were having a bad day or something. However, I mentioned all of this to our travel agent. He kindly messaged Claro de Luna to investigate and they lied about everything. I find that unacceptable. My favorite part of their response was, "no one has ever complained about a lack of hot water". Maybe they should check out their TripAdvisor reviews...

Room Tip: Get a room at a different hotel.
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  • Stayed December 2012, travelled as a couple
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Helpful?
2 Thank Mattison P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio De Belen, Costa Rica
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 August 2012

We were here 1 night and had a great experience with the hotel. Very friendly staff. We had one of the rooms in the back of the garden and not in the main building. Big rooms with a porch.
You can walk from the hotel to the village to find a restaurant.

Room Tip: Take a room in the back of the garden. In the main building its really noisy and the rooms are very...
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  • Stayed August 2012, travelled with family
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Helpful?
1 Thank Johan104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Claro de Luna

Property: Hotel Claro de Luna
Address: 3 blocks south from Catholic Church in Santa Elena, 5655, Costa Rica
Region: Costa Rica > Province of Puntarenas > Monteverde
Amenities:
Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #20 of 41 B&Bs / Inns in Monteverde
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hotel Claro de Luna 2.5*
Number of rooms: 15
Official Description (provided by the hotel):
We offer a beautiful location on a hill overlooking town, lush gardens with a path connecting the buildings housing the reception, rooms and restaurant. Excellent ambiance, comfortable rooms, private bathroom with hot water and breakfast included. 5 minute walk to downtown, easy access to shops, restaurants, banks and supermarkets. ... more   less 
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