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pbaragiola
Falls Church, Virginia

Bad + pandemic hotspot

1.0 of 5 bubblesReviewed 12 Aug 2020via mobile
Positives
- the beach is nice and serene, while crowds are not taking over.
- the staff is nice and wants to help

Negatives
- super crowded and not ready for pandemic. Hundreds of people eat in same room. Buffet is super crowded. Beach is super crowded during the day.
- safety is an issue. My cellular phone was stolen after I left it near my table. There are no safes in rooms. The staff didn’t seem to care
- the water is COLD. Hard to stay in for
Very long.
- amenities not great. Phone in room was
Broken and no one fixed it in four days. Room was often not cleaned. Shower by beach broke and no one fixed it.

Would not recommend

Date of stay: August 2020
Trip type: Travelled with family
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Neşe Lapaoğlu, İşletme Sahibi at Club Marma Hotel, responded to this review
Responded 13 Aug 2020
Dear Mr. Baragiola,

First of all, thank you for taking the time to write a comment about our hotel. As a hotel that has adopted customer satisfaction as a principle, we are pleased that you presented not only your positive comment s but also negative comments which are important for us to improve ourselves as a hotel.

Since our kitchen and facility have the “Safe Tourism” certificate, they are regularly inspected by both our hotel management and the Turkish Health Ministry.

Our hotel has 98% customer satisfaction and our hotel personnel’s respect, kindness, and willingness to serve to the customers have always been top-quality.

Since our restaurant has an open and wide area, it may rarely cause these types of unfortunate thievery situations.

We are sorry that you lost your phone. For the record, we have searched your phone with all our stuff and managers with your family for two days.

We provide safes to the rooms of all our customers who request.

The issues that have been in the rooms are taken care of by our technical service daily if our reception is informed.

Our rooms are cleaned and sterilized daily if not stated otherwise.

Our beach is always in service for our all customers and we have not taken any complaints about the shower on our beach yet. After your comment, we checked our shower once again and we could not find any issue.

Your declaration and comments were forwarded to relevant departments to be taken into account.

Kind regards,

Hotel Management

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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10 - 15 of 397 reviews
Reviewed 13 September 2019 via mobile

We spent two weeks at Club Marma - such a beautiful place. Great for families and couples. Lovely spacious beach and clear sparkling sea. Great place to chill out! Most of the staff were fantastic - so warm and friendly and professional - especially Buket, Saffet and Gülay. Nurcan Saribaš was amazing and helped us every day (sorting out issues with the booking company, hiring a car and even arranging a dentist appointment🥰). One staff member was rude to us but everyone else was so helpful and friendly. Free loungers and towels were amazing and the accommodation was spacious and clean - nice food too 😊.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank nikip550
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 September 2019 via mobile

New resort with big and nice rooms, average food and service, but in a wonderful bay, with a great beach for kids. We loved that place, beside the average management. I hope that next year many things will be improved.

Date of stay: August 2019
Trip type: Travelled with family
Thank dialadal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 August 2019 via mobile

The beach area and the sea are beautiful. Good place to relax and get rest. Rooms are clean, food is ok. the staff is very friendly and hard working. Thanks to Şevval and the cleaning lady Hayriye.
No wi-fi.

Date of stay: August 2019
Trip type: Travelled with family
1  Thank neslimh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
clubmarmahotel, Konuk İlişkileri Müdürü at Club Marma Hotel, responded to this reviewResponded 11 August 2019

Dear ,

We would like to thank you for taking time to share your experience about your stay.We are very glad to be able to meet with your expectations with our service.

It is great to read that you were impressed with our food and beverage.

We will be very much looking forward to welcoming you again in our hotel and in your next visit.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2019

My mother teaches at the Maltepe University. Brand new hotel & great staff, Akyarlar is natural & great beaches. The most comfortable sunbeds i ever used. I hope the dogs at the beach will be taken away. Food is also very good.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
4  Thank sinankocak81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
clubmarmahotel, Konuk İlişkileri Müdürü at Club Marma Hotel, responded to this reviewResponded 8 August 2019

Dear ,

We would like to thank you for taking time to share your experience about your stay.We are very glad to be able to meet with your expectations with our service.

It is great to read that you were impressed with our food and beverage.

We will be very much looking forward to welcoming you again in our hotel and in your next visit.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2019 via mobile

If you are looking for a very comfortable, spacious beach with an excellent sea, want to eat super well and enjoy the great view dont hesitate to go there. We have stayed at club marma in july and thanks to very friendly staff and the great atmosphere, we have enjoyed every moment of it..especially the food was amazing and the open air cinema by night was such a pleasure. Thanks for making this stay a wonderful one.

Date of stay: July 2019
Trip type: Travelled with family
Thank berilp2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
clubmarmahotel, Konuk İlişkileri Müdürü at Club Marma Hotel, responded to this reviewResponded 2 August 2019

Dear ,

We would like to thank you for taking time to share your experience about your stay.We are very glad to be able to meet with your expectations with our service.

It is great to read that you were impressed with our food and beverage.

We will be very much looking forward to welcoming you again in our hotel and in your next visit.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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