Just returned from Dionysos, which ruined our vacation completely. The hotel could hardly be rated as 3 star. In my report I will try to be precise and pragmatic.
I will start from good things, which unfortunately made smaller portion of our experience; the hotel has a big and beautiful main pool, a good indoor pool and funny sliders. The beach and the see are amazing, probably the best asset of the hotel and at last nice LCD large screen TV in all rooms with a selection of different languages channels. 2 Russian speaking young ladies at the help desk who would always do their best to serve to all guests, no matter where you come from.
Unfortunately, then comes all the bad and frustrating staff, which made our stay at the hotel a dreadful experience. The hotel was crowded and full (almost 1500 people) and dominant majority of them were Turks. A small territory of the hotel, despite announced 30,000 sq. (only 15,000 would make the building and surrounding areas), whereas the other 15,000 sq were referred to the beach. The meal of the main restaurant was not good, annoying and irritating. I have seen cases when even locals complained about the meal and restaurant services, which is a true indicator of poor meal and not a taste issue. There always been long queues for meat served (qyabab or any other oriental snacks, burgers) and an ice-cream, which was apparently served for 2 hours in the late afternoon heat. The latter one caused even longer queues, and made standing in the heat for 30 minutes for a single cone of an ice cream a real suffering. Kids in swimming suits were not allowed to pick up small cakes or any bakery, served in a café next to the pool and thus had to dress up very fast every time they wish a cake or so. All public areas were poorly air conditioned, almost no air conditioning at all. The AC in rooms workded according to a strange time schedule (imagine how it feels when AC goes off at the heat in the afternoon or in the middle of the night). The reception always failed in assisting or providing a good customer service or in meeting customers’ needs. We were placed in a wicked room at -1 floor and for over a week time I could not get it changed to a higher floor rooms despite a high traffic of newcomers and leaving guests. Bathrooms were poorly taken care of, always humid there and a water leak from the bath tub in our room. The rooms were in general badly cleaned and the linen had been changed once a week, and at all most of the service was horrible. Personnel do not speak a word neither in English nor in any other common languages, except for some guys in the reception, whose English was on a rudimental level but still no help us there is only a denial on all requests. The entertainment at the hotel is probably one of the worst in the whole region or area. There is one big tennis court and one small table tennis for all 1500 guests in the resort. And obviously both were always reserved by locals. Internet, billiards and other indoor entertainment desks (table soccer, etc.) were all for money. The electro car which transports people from the hotel to the beach, has been broken for most of the time and the animation almost all in Turkish is very poor.
I would not recommend this hotel to anybody and as a proof to my words I’m attaching photos with queues for meat and ice-cream
- Also Known As:
- Dionysos Hotel Sports Colakli
- Dionysos Hotel Sports And Spa
- Dionysos Hotel Sports & Spa Turkey/Colakli, Antalya Province