I stayed at this property on the 31st of July 2014 for 11 nights. I stayed with my girlfriend and 14 others (Large family booking!)
On arrival to the hotel (early hours) we were really disappointed with the service of the reception staff. My booking was perfectly ok BUT 3 bookings that had more than 2 in a room had serious problems. E.g : One of the group who had 2 Adults and 2 Children (15,10) had no room and was forced to stay at the sister property the Alba Royal and told go down in the morning and there room with sea view would be 100% be ready. After they were transferred to the hotel, they went to the room and it had only two single beds (Twin), when they went to the reception they told them that the children should SLEEP ON THE FLOOR for the night whilst laughing. So another trip to reception and managed to get a camp bed between the 2 children (not ideal).
After 3 hours sleep, they went down to reception and the room wasn’t still ready. They had to move back to the Alba Queen in the wrong room type again for another day and finally after 3 days into the holiday they got the sea view large family room they paid for.
Thomas Cook Travel Representative
Caroline Averiss (Thomas Cook Rep) was absolutely useless. She had no control over the hotel at all and it seemed the reception staff / management didn’t take her serious. The above family got offered an excursion as compensation and no apology and said it happens all the time. The paperwork wasn’t posted to the room as promised and we had to tackle her on the last day during the meeting to force her to give us the correct paperwork for complaints back in the UK.
During the stay we must have seen 10-15 families sleeping in the reception due to overbooking’s etc. Same excuses from the reception staff after speaking to a few people.
From my 12 years independent travel agency experience, Thomas Cook should place this hotel on stop sale and transfer a number of bookings to other hotels for the time being. I understand that the hotel is under new management and the ODD overbooking can happen in any hotel, but this is an ongoing problem with this hotel.
It is very difficult to get a sunbed at this hotel; we found that you had to get up at 5.30-5:45 to get a sunbed. If you were just a couple needing 2 sunbeds i reckon by 6:30am you wouldn’t have a chance and be forced to head to the beach. We witnessed a fight between 2 guys and involved the police. So if you want a bed get up early ha ha.
I stayed in room number 2355 which is a pool view room with a massive king sized bed. i would pay the pool view supplement if you can. The none pool view rooms overlook the road / other hotel! The room was always perfectly clean and cleaned every morning without fail. There is a switch in the room that either lights up green or red on the outside of the room to let the maid know if your room wants cleaning or not. The room had a flat screen TV with 60 ish channels (About 5 English).
All the staff are fantastic (Except reception!). All spoke really good english, professional and can have great laugh. Fatma is a credit to the hotel and was always at hand no matter what you want. The waiters in the hotel were also very very good. The entertainment team were fantastic and always had a variety of activities. (Shooting, Darts, water polo, competitions ..)
Food and drink
I cant believe that some people are moan about the food at this property in previous reviews. I highly rated the food. Meats: Steak, grilled chicken, chicken skewers, rabit, turkey etc. Very varied, loads of salads, fish, fresh bakery etc. The only thing i would say is not to go to the main restaurant at 7.30pm as its really busy.
As you can see in my pictures the hotel is extremely clean and modern. About 10 shops are located when you turn left out of the hotel with all the usual bags etc. We found a restaurant called Faulty Friends which was fantastic and we were treated like royalty. Good entertainment on karaoke night too! Defiantly worth a visit and you won’t be disappointed.
I can honestly say that this is a good choice for a hotel near Side. I would defiantly head back to this hotel again but maybe at a different time of year.
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- Also Known As:
- Alba Queen Colakli
- Alba Queen Hotel Colakli
- Alba Queen Hotel Turkey/Colakli, Antalya Province