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“Good but with some issues”

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SENTIDO Turan Prince
Ranked #6 of 44 Hotels in Colakli
London, United Kingdom
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good but with some issues”
Reviewed 11 April 2014 via mobile

We have visited this resort in April 2014 and stayed there for 9 days. We went there with another family.
The holiday was booked via on the beach website.
To start with Thomas cook flight was excellent. Very friendly and helpful staff.
When we arrived to the airport we had our transfer waiting for us.
As two families of course we booked holiday and stay in the same hotel but transfer people said that we were booked in two different hotels. Which of course was their mistake, which took sometime but got resolved and we were dropped off to the same hotel.
When we arrived to the hotel we were met with glass of champagne.
Our family was told that our rooms were booked across the road. When we looked it was not finished work in progress construction site. We were in shock. So hotel staff allocated us two nice joint rooms, which we paid for anyway but apparently on construction site.
Then our family friends tried to check in. They booked same as us two bedroom family rooms. But got only one room with two beds. When went to reception they were trying to make up that they were correct even though our friends had proof.
Eventually they got second room , but not joint, meaning kids had to sleep in another room not connected to their parents room.
Next morning there was no hot water all day. In the evening there was no water at all.
Lock to the door broke and door remained open all day and anyone could come in and help themselves to take anything from the room. After asking staff for the whole day to fix the door, they finally attended by 10 pm.
When we were leaving, even though we had return transfer to airport booked, the on the beach agency did not care enough to confirm it with transfer providers and we almost missed our flights back home.
Staff in the hotel was very helpful and assisted us with transfer by calling the company and etc.
overall holiday was good. Hotel is good. Staff and all Turkish people very friendly especially with kids. Food in the hotel was amazing. Pools and aqua parks good.
Animation team was fun and kids club is perfect. They have disco on club which is never advertised so people don't even know it is there.
The thing which we really did not like, everyone speak German there and a bit of Russian, but English is like forbidden language. Which feels a bit discriminative, especially when you go to watch a show and it's all in German.
The other thing is , that if you decided to visit market next to the hotel, everything is €10 there even if it's not worth a £1.
Also if you want to buy cigarettes buy it on your way out in duty free airport. Really cheap.
We still would go back to that place anytime,but this time would book with different agent and not on the beach.
Just to highlight it, staff in the hotel is very good. Very friendly. Food amazing. Can eat and drink all day.

Stayed April 2014
Helpful?
1 Thank Chanel X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this review, 15 March 2016
Dear Guest,
Thank you for taking time to write a review about our hotel SENTIDO TURAN PRINCE. As the SENTIDO Turan Prince family we are happy that you are satisfied with our quality and service in our hotel. We would like to welcome you again.
SENTIDO TURAN PRINCE MANAGEMENT
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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894 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Swedish first
  • Turkish first
  • Any
English first
Hert, England
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 December 2013

Stayed with my husband and 2 young daughters during half term. The hotel is impressive to look at and has a nice atmosphere. Because of when we went it was a little cold for the outdoor pools. It would've been nice if the indoor pool had been properly heated and they were not exactly sympathetic when I mentioned it.

The kids club was Ok, went from being totally disorganised with kids watching TV and entertaining themselves to being run very
strictly when new lady took over. Evening disco was great fun after dinner for kids and when they did dancing shoes the kids loved it!

Food was a bit samey as you'd expect and very geared towards Russians and Germans. We did try the Italian a la carte but wish we hadn't. Tirimasu was served on a bed of jam!

Beach was nice and girls enjoyed the small arcade area. We also enjoyed turkish bath which is complimentary and shame we only discovered it on our last day. The masseuse I had was also very good and I went back for another one.

A nice hotel. Could do with a few improvements here and there to make it top quality but we also went at the end of the season which may have had an impact.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoolzJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this review, 30 March 2016
Dear Guest,
Thank you for taking time to write a review about our hotel SENTIDO TURAN PRINCE. As the SENTIDO Turan Prince family we are happy that you are satisfied with our quality and service in our hotel. We would like to welcome you again.
SENTIDO Turan Prince
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 November 2013

Travelled in October half term, had a good time at the hotel but it is not a five star more a four star. We were in the Rose building which was fine apart from being above the kitchens which was very noisy especially when they started at 4.30am. The food was good and varied but the restaurant closed at 8.30pm. The staff spoke very little english but they are used to the Germans and Russians but reception helped us when we arrived late at night to be told we were not booked in there but at their sister hotel Turan World because Travel Republic (not a good company) had moved us and not booked us in ! The pools looked good but were freezing cold, kids went in once so we spent the rest of the week on the beach which was very good. The indoor pool which should have been heated wasn't and even when some families complained they did not switch the heating on. Overall an enjoyable holdiay for a bit of late sun.

Room Tip: Avoid the Rose Residence above the Kitchens
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bramble404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this review, 30 March 2016
Dear Guest,
Thank you for taking time to write a review about our hotel SENTIDO TURAN PRINCE. As the SENTIDO Turan Prince family we are happy that you are satisfied with our quality and service in our hotel. We would like to welcome you again.
SENTIDO Turan Prince
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 September 2013

Lovely clean hotel with great food variety, three pools, nice beach an overall great holiday. As others have said previously we too were a bit disappointed at being in the Annex buildings. Although the hotel itself is rated as a 5 star the Annex buildings do not provide 5 star accommodation more like 3 star which was the only downside to being in the Annex buildings. However we realized that actually it was the best place to be as there was always a free sunbed around our little secret pool, great if you wanted a bit of peace and quite to get over your hangover from the open air nightclub!!!!. If you wanted to take part in the daily activities you could but you weren't hassled into doing so. We were two families on holiday with ages ranging from 10 to 50 and we all had a really enjoyable and relaxing holiday, just what we wanted. We originally chose this hotel as we wanted to be a short taxi ride away from Hypnotics Wakeboarding Park which we visited twice in the 9 days we stayed in Turkey. There are plenty of shops a short walk from the hotel, if a bit of shopping is what your looking for and they are all open until very late at night. Best bits cocktails and ice creams, not so good bits restaurant shuts at 9pm, in fact they begin clearing away the food at about 8.50pm so if you like to make the most of the sun and go for dinner later you're out of luck as you need to be in the restaurant by 8pm so that you can enjoy your meal without rushing.

Room Tip: If you don't like the room you have been given always talk to reception as they are happy to off...
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PickleLilEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this review, 30 March 2016
Dear Guest,
Thank you for taking time to write a review about our hotel SENTIDO TURAN PRINCE. As the SENTIDO Turan Prince family we are happy that you are satisfied with our quality and service in our hotel. We would like to welcome you again.
SENTIDO Turan Prince
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 September 2013

At first we were disappointed by being placed in the Annex buildings across the street but this turned out to be a stroke of luck as we were well out of earshot of the noisy main pool. The food was good and varied, the staff friendly and attentive. Loads of activities planned each day and entertainment in the evenings with an added bonus of the street market nearby means we were never wanting for more to do. The beach is great and the hotel's private deck is a nice way to spend an afternoon diving with the fish.

My only issue would be the relative lack of English speakers. They are around but you do get the feeling that the staff need more training in the language.

Overall I thoroughly enjoyed my stay and would gladly return.

Room Tip: Select the Annex to be away from the noise of the main pool and buffet.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Donavan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this review, 30 March 2016
Dear Guest,
Thank you for taking time to write a review about our hotel SENTIDO TURAN PRINCE. As the SENTIDO Turan Prince family we are happy that you are satisfied with our quality and service in our hotel. We would like to welcome you again.
SENTIDO Turan Prince
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 4 Contributor
32 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 15 September 2013

Having checked the reviews I have chosen this hotel as one of the best recommended. Not the cheapest but I Totally Agree with positive opinions! Great hotel. My 3,5yo was delighted with water facilities, slides, pirate water ship and beach. Boat trip to sister hotel very nice but still will recommend Turan Residence. As this was family trip We were going not late to bed so next door hotel entertainment was a bit loud but never last till very late night (around 11PM). August is not easy in any hotel so need patience to find place for dining (dinner mainly was a problematic) but nothing to be complaining about too much. Reservations by “towels” only at swimming pools and no problem for us as we preferred beach – where was more than enough of space for everyone. Staff friendly and professional. Guests international from all over Europe. Sister hotel - Turan world has much more slides but beach is much less interesting, many Polish and Russians. I recommend strongly Turan Residence!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank irek1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this review, 30 March 2016
Dear Guest,
Thank you for taking time to write a review about our hotel SENTIDO TURAN PRINCE. As the SENTIDO Turan Prince family we are happy that you are satisfied with our quality and service in our hotel. We would like to welcome you again.
SENTIDO Turan Prince
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amsterdam, The Netherlands
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2013

We just spent ten days at this hotel and it 's been great! Good food, nice restaurants, especially the turkish a la carte restaurant turquoise. The staff is extremely helpfull and kind. The hotel is situated in a nice garden with lots of palmtrees. There are several swimmingpools and a private beach. Our favourite place to spent the evenings was the open air lounge called purple and white, located in the garden, starring live bands or dj's. Great cocktails! Every night there was a marvelous show on the stage of their private theater, the hammam was also nice and the turkish cafe for coffee, tea or turkish delight was great!

Room Tip: Stay away from the annex building, too noisy!!!!
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jjjrbos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa A, Halkla İlişkiler Müdürü at SENTIDO Turan Prince, responded to this review, 30 March 2016
Dear Guest,
Thank you for taking time to write a review about our hotel SENTIDO TURAN PRINCE. As the SENTIDO Turan Prince family we are happy that you are satisfied with our quality and service in our hotel. We would like to welcome you again.
SENTIDO Turan Prince
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENTIDO Turan Prince

Property: SENTIDO Turan Prince
Address: Gundogdu Mevkii, Colakli, Manavgat 07600, Turkey (Formerly Hotel Turan Prince Residence)
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Manavgat > Colakli
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Family Hotel in Colakli
#5 Romantic Hotel in Colakli
#5 Spa Hotel in Colakli
#6 Luxury Hotel in Colakli
Price Range (Based on Average Rates): £
Hotel Class:5 star — SENTIDO Turan Prince 5*
Number of rooms: 460
Official Description (provided by the hotel):
The SENTIDO Turan Prince is a 5 star hotel which services all inclusive concept. Furthermore, the SENTIDO Turan Prince is located 50 km from the Antalya airport, 9 km from the ancient city Side, 3 km from Colakli and 12 km from Manavgat. At the moment, the SENTIDO Turan Prince has got 373 rooms and a garden worthy of paradise, enviable position on a golden sandy beach of side, charming atmosphere and a large number of facilities. The SENTIDO Turan Prince is a perfect place for a -get away from it all- holiday. ... more   less 
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Also Known As:
Turan Prince Residence Hotel
Turan Prince Residence Colakli
SENTIDO Turan Prince Turkey/Colakli, Antalya Province

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