This was supposed to be a relaxing week away but was anything but.
I will try to be balanced here. The hotel itself is very nice, big pool, plenty of Sunbeds and really nice beach area.
We booked a double room and were given a large room with double bed and single which had plenty of room. HOWEVER it was facing out the side of the hotel (block 3) and faced the rubbish bins and some waste ground. I don't necessary need a nice view but the smell meant that the balcony was unusable. This is because the rubbish was just thrown there in open bin bags and not covered in any way - this is just poor management. We asked to move but were told because of our booking (double economy - booked with low cost holidays) these were the only rooms on offer.
The shower also leaked everywhere which meant a bit of a clean up exercise after every time you used it! But room was cleaned beautifully everyday.
Food was nice and there is always something to suit everyone's tastes though. Don't bother with the a la carte restaurants as it is the same food taken through from the main restaurant but fawlty towers style as they only had one member of staff trying to serve 22 people all at the same time! I felt sorry for him, some people left midway through (probably to serve themselves from the main restaurant) which was a shame as he was doing his best. But again this is down to poor management.
Another negative were the only toilets in the hotel were on the ground floor by the restaurant - these were also used by people from the pool coming in and out as there were no pool toilets. This meant by 10am there was no toilet paper and the place was generally wet, and not frequently cleaned. In the evenings there was rarely any toilet paper in there so I took to carrying one from the room around in my handbag!
Positives - they will supply you with beach towels and the drinks in the room fridge are topped up (it said this was chargeable but the maid just kept leaving us a large bottle of water each day which was useful for the evenings and mornings, I also used the Turkish bath which was reasonably priced.
The main let down for this hotel is their customer service. The hotel manager and most of the reception staff were nothing short of rude and clearly were not interested in customer service one jot - during the whole week we stayed there there was a constant stream of complaints from other guests about either the rooms not being suitable (one woman had been given bunk beds for her two very small children which were not suitable and was requesting either a cot bed or a change of rooms and the manager just shrugged his shoulders) or other service complaints.
The woman who worked on guest relations, actually sighed if you dared approach her desk and refused to make eye contact with you until you started speaking to her!
This does not extend to the bar and waiting staff who were generally jolly and always smiling.
We have been to turkey many times before and have stayed in much nicer hotels for less money. My rating for the hotel is based on it being more 3 star than 4 and it loses a point for the complete lack of customer care.
Other points to note not necessarily related to this hotel but relevant if you are booking through low cost holidays. Our transfer to resort had no idea where he was going, it was a mini bus with 5 groups on it and what should have been just over an hour transfer took 2 1/2 hours as we drove around in circles, he phoned his friend and generally stopped and asked people on the street for Directions - at 5am after a delayed flight this was not welcomed!
We were also advised by low cost holidays that we had a late check out which the hotel didn't honour and wanted us to pay €40 for. I am yet to bring this up with low cost holidays.
We are fairly chilled out people and just wanted to relax in the sun for a week which we managed to do, but start and end of holiday were somewhat marred by the hotel staffs attitude.
I would not stay here again. Please don't let this influence your views on a Turkey though - we will be back but will choose a different hotel. In the 10 years we have come to Turkey - it's never been like this, so ticking this one off as a bad choice and will return but will book elsewhere.
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- Also Known As:
- Seher Sun Beach Colakli
- Seher Sun Beach Hotel Turkey/Colakli, Antalya Province