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“Fantastic hotel with great service!”

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Islanda Resort Hotel
Ranked #10 of 15 Hotels in Ko Mak
Certificate of Excellence
Lund
Level Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Fantastic hotel with great service!”
Reviewed 20 January 2014 via mobile

In my opinion the best hotel on Koh Mak, fresh, clean and well maintained. It is located on a hill in the central part of the island not more than 7 min walk to the beach. The location made it easy to see the whole island.
The rooms where great with a nice balcony overlooking the pool, the view from the poolarea and the hotelbar/restaurant is fantastic with the beautiful island of koh kham in the background. The food where great, a little more expensive than other restaurants but nothing that bothered us.
Great service with everything! They even arranged for us to rent a golfcar to go around the island with the kids!!!

Stayed January 2014, travelled with family
Helpful?
Thank Fredrik I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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66 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Swedish first
  • Thai first
  • Any
English first
Bournemouth, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 January 2014

Stayed in this hotel for 2 nights, wasn't expecting a lot at all with the price but To my amazement it was absolutely faultless ! The staff were brilliant from beginning to end and are genuinely happy to help you ! The receptionist is brilliant, the club sandwich is amazing & the view from the infinity pool Is one of the best I've had from all the islands I've stayed on ! If you stay here...definitely visit koh kham (the island opposite infinity pool)which you can go to from koh mak hut resort for 200bht each return - what a place ! Also a good place i found to eat was the art hut ...amazing tuna salad ! Enjoy ! :-)

  • Stayed January 2014
    • Value
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Helpful?
Thank SouthSeaOwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
2 reviews
Reviewed 5 January 2014

We ve been staying 3 nights and were there for New Year's eve.
The buffet for that evening was mandatory.
The staff has organised little games with prizes, everybody get something ; it was really friendly and kind of them.
One day, my son has hurt his foot, and they have been very helpful to treat it.
Thank you so much for such a good stay.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
Thank marie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
1 review
Reviewed 25 July 2013

Me and my sister stayed at Islanda for 3 nights on a break from work in bangkok. The rooms were really nice and the staff even nicer. The lady who manages the resort and works on reception couldnt be any more helpful. The only downfall for our trip was the weather. Even with this,when giving us our transfer,the staff stood with umbrellas and waited for us to board to boat and wouldnt even allow us to carry our bags. The food was also delicious at the hotel. We would of also loved to take a dip in their lovely pool but with the weather,it wasnt possible. Would definitely recommend and would return without hesitation. Lovely resort,people and island.

  • Stayed July 2013, travelled with friends
    • Value
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Helpful?
Thank Threlf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karlsruhe, Germany
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 3 February 2013

This hotel has a indescribable beautiful view. It is located on a hill and you can see down to the huge bay all over Koh Mak. It does not have a beach front - but who cares?! I think its the best view you can get on the island. Beaches are around in 5mins by scooter / bike. They also pick you up and bring you to the pier for free. Rooms and bathrooms are very nice and have A/C. Infinity swimming pool is also great!

  • Stayed January 2013, travelled as a couple
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Helpful?
1 Thank diskOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 January 2013

We stayed at Islanda Resort Hotel from December 19-29 and have mixed feelings.

Firstly, as others have pointed out, this is not really a resort. It has about a dozen rooms, a small pool and a restaurant. For Koh Mak standards I suppose that qualifies as a resort but if you are used to large resorts with fancy everything you won't find it here or anywhere on Koh Mak. That doesn't mean Koh Mak isn't a great island to visit - it is. There are some lovely places to eat, swim, drink etc but Koh Mak has not been built up like the over run islands in the south or even Koh Chiang for that matter so just know that before heading here.

This hotel is very expensive, especially for Koh Mak standards. Is it worth it? I suppose it depends on the person. They claim to be offering more here than elsewhere which is true on one hand but not the other. A few things here are worth noting. The hotel is exceptionally clean and the staff do a great job of keeping it that way. Also, it is new so its appearance is still bright and well kept. The view is amazing as it sits atop a hill with a view of the entire bay. Is it the nicest hotel on Koh Mak? Probably. Is it worth the extra money? You decide.

I should point out that Islanda Resort is not near the beach. You will have to walk ten minutes or just rent a scooter as we did for our stay here. The hotel rents scooters for a very reasonable price.

The staff are very nice and always greet you with a smile. Mostly, they will try very hard to accommodate you but there are instances where they don't quite cut it. When we were here it was peak season and very hot. This means 30 degrees and we were paying $200 a night. This is a lot of money for Koh Mak. For that money I would expect certain privileges, one being the ability to leave my air conditioning on all day if I want to. They would not allow this. When leaving your room your key card comes with you which cuts power of to everything in your room. If you want to charge your devices or leave the AC on you are out of luck. I got another card from the staff at the front desk and left it in the slot when we left the room to leave the power and AC on. I discussed it with a number of staff and explained to them that when we returned to our room the temperature inside was much hotter than the already extremely high temperatures outside and that it took almost an hour for our room to get down to a comfortable temperature. They explained that the power for air conditioning cost money and that it was more environmentally responsible to keep it off. Really! Firstly, for $200 a night we should be able to have the AC on 24 hours a day if we want. Secondly, I don't need to be lectured on environmental matters, which was just an excuse for them trying to increase profits.

The restaurant food was outstanding and the vista from the restaurant was spectacular. However, the drinks at the restaurant are a lot more money than other places on Koh Mak, which would have been fine if they were better than other places. They were not, in fact the mixed drinks were some of the worst we had on Koh Mak. The food is also priced a little high but that didn't bother us because it was excellent. It should be noted that the breakfast here is not very good at all. They try to make western food at breakfast but fail horribly. In addition when we ordered just fruit for breakfast it was not fresh and had clearly been cut and prepared the previous day/s and kept in the fridge. The coffee is instant as it is most places on Koh Mak.

Here is a big error that you should be aware of. They made a massive administrative error upon our checking out that would have cost us $1000 if I had not caught it and been very insistent as to what had occured. What had happened was upon checking in the owner/manager (who is a very sweet and lovely woman) charged us the remaining amount owed for our stay in advance. That's fine. Upon checking out, however, she had left the island to go to Bangkok and the employee in charge wanted to charge us again for the room! I explained to him that we had paid already and he said there was no record of this. He tried calling the manager and was unable to reach her. There was much confusion as he spoke with other staff and I showed him my credit card records online. While this was all going on we were supposed to be en route to catch our boat to leave the island but we were held up at the hotel taking care of this mess. Finally they decided to not charge us again and drove us to the dock but this took a lot of time, discussion and worry. There should have been a very clear record of our payment and they had no system in place to account for that. Big, big mistake. A couple of days later the owner/manager sent a brief two sentence email apologizing.

The positives: Very nice staff, new buildings, exceptionally clean, fantastic pool, great food, great view
The negatives: Price, administrative errors, proximity to beach, no power or AC while away from room, expensive drinks

One final note is while on Koh Mak beaches you must wear insect repellent or the sand flies will leave you worse for wear.

Even with our feelings about what was wrong or could be improved at Islanda we enjoyed our stay there and had a great time on Koh Mak. I would not pay that price to stay there again but probably would if they lowered their rates.

  • Stayed December 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank Stryker13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2013

Don't be fooled by the name: this is a hotel, not a resort! We stayed at this hotel end of december 2012 with 2 families for 7 nights. I have to say that we didn't like our stay here. ( and we've been to Thailand many times and stayed in numerous resorts all over the country and never had a bad feeling about any of them) Altough the hotel is nice, rooms are clean, people are friendly, nice views.. it misses a soul. This is a hotel you would stay at when you're in Bangkok not when you're on a tropical island. Then you like to stay in a place with a chill atmosphere and with a nice vibe, something this hotel doesn't have at all. The hotel is NOT suitable when you're travelling with kids ( our kids were 4 years old). The area next to the pool is tiny, it has 6 beach chairs and then the area is completely full. There is no garden where they can play, no facilities for kids at all. Every morning after breakfast we actually 'fled' from the hotel and didn't return untill late in the evening, just to be away from the hotel.
Food: food in the restaurant is ok. Nice and tasty. Breakfast is really poor. Always the same, hardly any variety and the first 4 days they served everything cold ( cold eggs, cold toast,...). For this price range, I definitely expect more. Like I mentioned before: this would be a good hotel in Bangkok, it is not a nice place to stay at when you're on a beautifull island with kids. Maybe the hotel should have a ' no-kids' policy... This wouldn't be such a bad idea.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Tine721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Islanda Resort Hotel

Property: Islanda Resort Hotel
Address: 1/12 Moo 2 | Tambon Koh Mak, Ko Mak 23120, Thailand
Region: Thailand > Trat Province > Ko Mak
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #10 of 15 Hotels in Ko Mak
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Islanda Resort Hotel 3.5*
Number of rooms: 18
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