I did expect more as the Guest House is rated with four stars. (Some confusion there, as all the advertising boasts 4 stars, the plaque outside the Guest House has one). In my opinion, the establishment should be no more than one star.
We stayed in room 1 and found it to be very average, with various maintenance issues in the bathroom (toilet seat broken, shower door stuck and not closing properly, shower head spraying the ceiling, bath plug not fixed to bath). The towels were truly horrible, resembling sandpaper, and very painful to use.
The room itself was spacious, with aircon, DSTV selected, hairdryer, radio (great!), bar fridge (still water was open and half empty - No!) coffee/tea available (not refilled on the second day) and a safe. Unfortunately the bathroom window opens onto the patio/pool area, and is very awkward to use when other guests are around.
The room had no noteworthy view, except a glimpse of the marina through the bathroom window.
The staff were very friendly and helpful, and deserves a thumbs up.
Will I stay there again? Definitely not, a very disappointing experience.
- Official Description (provided by the hotel):
- The Royal Guest House is an elegant, exclusive Guest House set loftily high on the East bank of the Kowie River. Due to its prime location this guest house offers stunning panoramic views of the peaceful Royal Alfred Marina and our quaint little town. With 12 stylish en-suite bedrooms, each elegantly furnished with natural weave and dark wood furniture, finished off with 100% percale linen for that light relaxed feel. The cosy lounge area with self-help bar opens up to an inviting pool deck with loungers. This charming guest house is an oasis of peace and tranquility where friendly staff awaits you! ... more less
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