My wife and I stayed for two nights at the Quest Brighton at the end October 2013. We had travelled from Sydney for a family party in Melbourne. First impressions were good as the hotel is situated close to the sea front and has good parking facilities. Our room as spacious with a comfortable bed. However, there was one hand towel for two people, one shower gel, half the lights in the bathroom were not working and there was no cover for the duvet. The safe was broken and we couldn't deposit any valuables. We discovered that no evening dinner was being served in the restaurant and the bar had no draught beer though there were two beer taps. We asked for a plate of sandwiches and were told that they could not be for made us. We were offered a room service meal and we asked if this could be taken in the restaurant area ( which was empty ) as we wanted to eat as a family. The response was " 'fraid not". One hour later our food arrived at our room. Our sea food pasta was barely cooked, cold and piled high with pasta. We returned most of it to the kitchen with a complaint. We experienced stomach ache during the night.
We are frequent world travellers and this has to be one of the worst hotel experiences we have had. It was our first visit to Melbourne and a gave a very poor impression.
On the Sunday morning we found that there were no cups in the room so we couldn't prepare a drink. Fortunately we spent the rest of the day at the family party. The attitude of the staff ranged from irritable through incompetent to helpful. We asked to speak to the manager but were told he was not available. We have since written to the company who own the hotel but have had no reply. The impression was of a staff that could not cope and had no management support.
- Official Description (provided by the hotel):
- Quest Brighton on the Bay (formerly Rydges Brighton Beach) is located in one of Melbourne's most desirable and well-known suburbs.Quest Brighton on the Bay is a modern 4 star rated (anticipated) property with apartment style guest rooms. Only 20-minutes from the city, Quest Brighton on the Bay allows guests to enjoy the seaside suburb's atmosphere while being close enough to the city to stay in touch.Quest Brighton on the Bay features meeting facilities, onsite car parking, Verve restaurant, guest laundry and Endota Day Spa. ... more less
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