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Julie F
Stockton-on-Tees

Festive afternoon tea

Review of Wynyard Hall
5.0 of 5 bubblesReviewed 23 Dec 2023
Had afternoon tea at Wynyard Hall, it was exceptional, delicious sandwiches, pastries and cakes, excellent waiting staff, very attentive, nothing was too much trouble, would definitely recommend visit
Date of stay: December 2023
Trip type: Travelled with friends
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wynyard Hall Manager, General Manager at Wynyard Hall, responded to this review
Responded 25 Jan 2024
Good afternoon,

Thank you for taking the time to share your feedback about your visit to at Wynyard Hall. We are delighted to hear that you had a positive experience with us.

Your feedback is greatly appreciated and will be shared with our team.

We hope to continue providing you with exceptional experiences in the future, and we look forward to welcoming you back.

Once again, thank you for your generous feedback.

Warm regards,

Wynyard Hall
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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19 - 24 of 1,590 reviews
Reviewed 19 December 2023

We booked afternoon tea at Wynyard Hall hotel. Having waited 10 min for our table, we were told it was ready. It then turned out that there was only one chair so they took another chair from a different table ( turned out our table was not ready, was it? )
Anyway, we were given orange juice in a dirty glass (lipstick mark)
would be expected in a social club but not in a place where you pay £70 for the afternoon tea.
Then I asked one waitress for some Earl Grey tea and then she asked another waiter to get me some and I ended up with English Breakfast one 🙄
Moreover, some staffs’ waistcoats were too tight and the shirts were just coming out of them and it looked scruffy. Not to mention that all the people dining could hear and see all the waiters chatting in the kitchen when everyone was waiting either for bills, food, drinks etc.
As I said I’d expect certain flaws in a social club and not in an expensive and elegant place like WH. Sadly won’t be booking again as the poor service ruined the afternoon tea for me.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank KingaG833
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wynyard Hall Manager, General Manager at Wynyard Hall, responded to this reviewResponded 25 January 2024

Dear Kinga,

We are sorry to hear that your recent visit to Wynyard Hall did not meet your expectations. Your feedback is important to us, and we will address your concerns with our team to make necessary improvements.

If you would like to discuss your experience further, please reach out to our team at reception@wynyardhall.co.uk or call us on 01740 644 811.

Thank you for your feedback, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.

Sincerely,

Wynyard Hall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2023

We got married at Wynyard Hall this past August and had an incredible time. Wynyard Hall is a stunning venue with great facilities and grounds. The staff (especially Suzanne, Dan, Lianne and Brett) are incredibly supportive and helpful, and invested in the success of the event. 10/10 experience.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Hamza A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah Antonopoulos, Owner at Wynyard Hall, responded to this reviewResponded 20 January 2024

Dear 594hamzaa,

Thank you very much for taking the time to leave us a wonderful review on your wedding.
We're so pleased you enjoyed your special day and we wish you a lifetime of happiness together.
We will ensure that your feedback is shared with the whole team.

Kindest Regards,
Wynyard Hall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2023

Cancelling spa appointments when you get there saying phone lines are down and they have staff sickness 3times in 4 months management need an overhaul. Time and money are precious and should be well spent.

Date of stay: November 2023
Trip type: Travelled solo
Thank annmgoodwillie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wynyard Hall Manager, General Manager at Wynyard Hall, responded to this reviewResponded 25 January 2024

Dear Ann,

We are sorry to hear that your recent visit to Wynyard Hall Spa did not meet your expectations. Your feedback is important to us, and we will address your concerns with our team to make necessary improvements.

If you would like to discuss your experience further, please reach out to our team at spa@wynyardhall.co.uk or call us on 01740 644 811.

Thank you for your feedback, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.

Sincerely,

Wynyard Hall

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2023 via mobile

We got married at Wynyard Hall on 29 September and what a fabulous experience. The support we had leading up to our wedding and on the day itself was excellent - nothing was too much trouble. The venue is amazing: we got married in the Mirror Room and had our wedding breakfast and evening party in the Conservatory. The food was delicious and the service fantastic and so professional. Thank you to Suzanne, Jackie, Dan, Lianne and the rest of the team. You made our day so special ❤️

Date of stay: September 2023
Trip type: Travelled with family
Thank GoPlaces628822
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah Antonopoulos, Owner at Wynyard Hall, responded to this reviewResponded 20 January 2024

Dear GoPlaces628822,

Thank you for taking the time to share your feedback about your wedding at Wynyard Hall. We are delighted to hear that you had a positive experience with us. Our team enjoyed being part of your special day and your feedback is greatly appreciated, we will be sharing your wonderful feedback with our team.
We hope to continue providing you with exceptional experiences in the future, and we look forward to welcoming you back.
Once again, thank you for your generous feedback and all the best,
Warm regards,
Wynyard Hall

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2023 via mobile

Had a lovely spa day, excellent surroundings staff were super friendly and courteous, would highly recommend, I understand a new spa facility is currently being constructed, I will definitely be returning to try the new amenities out, thanks wynyard, good job 👍

Date of stay: October 2023
Trip type: Travelled as a couple
Thank richardritchiej
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wynyard Hall Manager, General Manager at Wynyard Hall, responded to this reviewResponded 25 January 2024

Dear Richard,

Thank you for taking the time to share your feedback about your visit to at Wynyard Hall. We are delighted to hear that you had a positive experience with us.

Your feedback is greatly appreciated and will be shared with our team.

We hope to continue providing you with exceptional experiences in the future, and we look forward to welcoming you back.

Once again, thank you for your generous feedback.

Warm regards,

Wynyard Hall

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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