We have just returned from a two night stay at this reasonably priced, clean and comfortable hotel. The pictures of the facility on their site are actually what you will find in reality- which was a great relief, considering all the disappointments that we have had at many hotels in India that do not resemble what you see on their sites.
Since it is a new hotel, less than 8 months, it certainly has problems with service. The staff and mangers have a hard time understanding ones' requirements and they lack proper customer service skills.
We requested an extended stay ( 4 hrs ), beyond checkout time of 11pm, and offered to pay the day rate - which, in my experience is normally 50% of the daily room rate. The response to this request was, "pay the full rate or else, check out by 11am". We thought that this was quite a heavyhanded approach to customer service, particularly when the hotel was only running 10% occupancy!!
Other strange rule- we could drink at the bar, but not at the dinner table!
- Official Description (provided by the hotel):
- We have 4 outlets: 1) Fiesta all day dining, 2) Madira The Bar, 3) Funbay pool side barbecue, 4) Woods Roof Top Restaurant and Bar. ... more less
- Reservation Options:
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