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“Major Problems”

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Joia Hotel & Luxury Apartments
Ranked #2 of 2 Hotels in Brusaporto
Certificate of Excellence
New York City, New York
Level 3 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Major Problems”
Reviewed 4 February 2011

Upon Arrival at the Joia Hotel we were given a Standard Room instead of the Junior Suite that was booked and paid for months in advance. We had a number of other major problems during our stay.

Other Problems:
- No assistance with luggage on arrival or departure.
- Electronic room key did not work.
- No wireless network.
- Internet access required non-standard network configuration for which no instructions were available.
- Housekeeping service skipped one day.
- Maintenance personnel wandered through private patio unannounced.

Misleading Information
- No room service.
- No wireless internet.
- Bathtub or shower - not both.

I definitely would not consider this hotel a four star property. They lack the staff and facilities to adequately provide the services expected at such an establishment.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Troy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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122 reviews from our community

Traveller rating
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    8
    5
    2
See reviews for
16
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40
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Oslo, Norway
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 December 2010

We have stayed twice at Joia. First time June 2008, we booked the cheap rooms without pool access the first time, and gazed envious at the ones with direct pool access.

We were very happy about the quality the first time and therefore choose to book another trip to the same hotel 2 years later, this time with pool access!

We arrived at noon and our room was not cleaned yet, so we were upgraded to a better one with jacuzzi. Unfortunately when we arrived at the room it was not cleaned either. Whipped cream and champagne is nice, if not opened and used. Basicly they had given us access without checking if the room was cleaned first. We were then handed another room instead, without jacuzzi though...

It is a nice hotel but due to their mistakes during our last visit we will not go here again. If the weather is nice it is very comfortable and cosy. The breakfast is not dazzling but ok..

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Johan_B_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level 4 Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 19 September 2010

When you arrive at the Joia Apartments it is easy to be put off by the fact that it's in the middle of nowhere, but once you enter through the beautiful gates and drive into the underground parking you know that you have found a hidden gem.

We stayed in apartment 120 which had a jaccuzzi bath and opened up on the the stunning swimming pool. All in all for what you pay these apartments are gorgeous. Obviously the down side is the location, it isn't in a resort and there are no on-site facillities so literally we ended up going to the supermarket to stock up, however it serves it's purpose fantastically well.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kirsty83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 6 Contributor
158 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
Reviewed 9 June 2010

The Joia Hotel is located in the medical industrial area of Bergamo in Northern Italy. It is in a class above anything you could find in the UK. The luxury apartments are breathtaking. I have never seen a better appartment.
Huge TV, bar, living area, bedroom, kitchen, jacuzi, shower, and when you open the doors to your patio, it’s a few steps away from the pool.
As a frequent visitor to Bergamo, I choose to stay here, and each time I do, I am just amazed at the sheer quality of every little detail.
The parking is underground, the breakfast area is also underground, and at ground level you see lawns, flowers, aparttments and the fantastic swimming pool. I cannot recommend this hotel high enough.

Richard Kaminski.

  • Stayed April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank trigga1526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Belgium
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 October 2008

The rooms are very nice, but the site is located in the middle of nowhere. There is no central bar nor restaurant so you have to take a taxi to get anywhere. And the taxis are horribly expensive (35 EUR for a 10 min trip).

  • Liked — the room design
  • Disliked — no restaurant no bar
  • Stayed October 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gharghur, Malta
1 review
Reviewed 19 September 2008

Everything perfect... a little heaven on earth.

  • Liked — quiet place
  • Disliked — il-brimb
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank tictacdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Joia Hotel & Luxury Apartments

Property: Joia Hotel & Luxury Apartments
Address: Via Cascina Ca, 24060 Brusaporto, Italy
Region: Italy > Lombardy > Province of Bergamo > Brusaporto
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 2 Hotels in Brusaporto
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Joia Hotel & Luxury Apartments 4*
Number of rooms: 28
Reservation Options:
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Also Known As:
Joia Hotel & Luxury Apartments Brusaporto, Italy - Province Of Bergamo
Joia Hotel Brusaporto

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