Hotel it self looks nice. Room very basic but clean. The stay was for my husbands birthday and I was doing some charity work. We checked receptionist said we were getting an upgrade and putting us away from the prom that was on. I would hate to see what the original room was like. We then realised we put in a room that was next to the room holding the prom and the event on the second night. My biggest thing for me is customer service while some of the staff were very nice I found others to be rude and disinterested esp the restaurant staff. We were seated asked for a menu and given a sheet of paper with some food no prices. We asked how it worked they said we could pick then they will tell us what the price was. There was one member that severed at.least 3 tables didnt speak or smile. Food was exspensive for the quality. We went in the bar for a drink and dessert as we didnt like the atmosphere in the restaurant. I asked for menu they gave me I also saw another menu didnt think much of it. On the second night we ate in the bar slightly cheaper and it seemed more choice, I looked at the other menu and asked what menu it was the bar said it was restaurant but i could have it in the bar. I explained what happened previous night and she explained was given the specials. I was annoyed with this. Ordered food had to ask for the bread and butter twice. The waitress even rolled her eyes at my husband and said it was coming. That was not all but I would be here all day. Overall clean hotel basic rooms restaurant and staff a let down. Also dont tell guest that they want be near the prom and then put them next door.
- Official Description (provided by the hotel):
- De Vere Horwood Estate combines the best of a period Manor House, set in 38 acres, with the modern facilities of Tempus Bar and Restaurant, extensive meeting and function rooms and 185 bedrooms. Our swimming pool and gym are available for all resident guests to enjoy ... more less
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- Also Known As:
- Horwood House And Leisure Club Hotel Little Horwood
- Horwood Hotel And Leisure
- De Vere Horwood Estate Little Horwood, Buckinghamshire