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“Ski in Ski Out - Fantastic, Just don't eat the food” 2 of 5 bubbles
Review of Colorado Apart Hotel

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Colorado Apart Hotel
Ranked #4 of 4 Hotels in Farellones
Whitefish, Montana
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Ski in Ski Out - Fantastic, Just don't eat the food”
2 of 5 bubbles Reviewed 24 September 2010

Wow! Spring skiing in Chile. Access to the mountain from El Colorado Apart Hotel was fantastic. Really easy to walk off the deck on to the snow and voila!

However, do not fall for the offer of great food or access to the internet. Since my visit I have asked for special dispensation regarding the the poor food and other issues. The Chilean travel agent defended the hotel by saying that "we've never heard that before" and that at each meal options were available for other entrees. Below is a summary of my experience. (Remember the skiing was great!!!)

Options at Dinner: No options were offered. We were simply served three plates, one at a time without offers of any other items.

Quality of food: My group, three persons of different backgrounds, different tastes and different diets did not finish a single plate. The beef tasted like horse meat. Other items tasted foul at best. We laughed at dinner and returned to our rooms to snack on items purchased in the grocery store before coming up the mountain.

Internet: The internet is limited to 5 users at a time. The hotel and restaurant themselves use a minimum of 2 or 3 of those connections themselves, therefore leaving only 2 or so for guests. Hotel staff, if unable to get 1 of the 5 available connection would routinely unplug the wireless router so as to kick everyone off the wireless connection then log on themselves.

Yes one might expect to have intermitent access to the internet if it was so published. But the world does not expect that kind of performance these days regardless of the location. If the features of a hotel say Wireless Internet then it should be available to all. The wireless signal was only available from 8 am to 11 pm. Do I need to point out how ludicrous it is to offer less than 5 connections for only 15 hours per day for an international guest community of 30 or more persons? Each morning at the moment the doors to the restaurant opened there was a queue of persons all attempting to access the internet. One or two of us could get on the others sat in disconnected dispair, polling others in various languages, "Get on?"

Towels: Chilean hotel standards for towels are smallish. So I understand that Chile has standards for towels that are less than those standards from other developed countries. This is not the issue. The issue is that we did not have the Bath sized towels in our room. We had only hand towels. On our last day housekeeping put larger towels (albeit small) in a closet.

I should add that although the hotel/apt provides excellent ski in ski out access to El Colorado, the hotel does not provide drive in drive out access. Access to your car, taxi or other transportation while carrying skis and other suitcases is a 100 meter walk across a ski slope. This is treacherous in street shoes.

I recommend Chile for skiiing and for the fantastic Carmenere red wine. Bring your own food, your own broadband access, and your own towels and you will be skiing in heaven!!

  • Stayed September 2010, travelled with friends
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank TravelJake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 reviews from our community

Traveller rating
    24
    27
    4
    6
    2
See reviews for
26
14
Solo
0
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Crystal Bay, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 16 September 2010

The El Colorado Apart Hotel is in a great ski in/ski out location and that is about the only good thing about this place. The staff provides awful service. The food is barely edible (even though many items were pureed). The place advertises that there is free Wi-Fi , but I would consider that to be false advertising, as it was not functional. Overall I would not recommend this place at all.

  • Stayed September 2010, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank elgmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Luis - Brazil
Level Contributor
63 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 bubbles Reviewed 11 September 2009

Except for the nice ski in-ski out location and the great food, me and my wife had a terrible experience at this hotel. Something that had never happened to us on our trips. While dinner was served at the restaurant, somebody got in our room and stole a brand new smartphone. We found out later that it had also happened to other guests during dinner time. Cell phones and cameras were stolen from many guests. All doors and windows had been locked after robbery, which may indicate involvement of staff. Despite communicating the robbery, we had no response whatsoever from the manager. All they could say is that those circumstances are "complicated". No compensation received. Do not recommed it to anybody.

  • Stayed September 2009, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank edu_cavalcanti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Colorado Apart Hotel

Property: Colorado Apart Hotel
Address: El Colorado Farellones Ski Resort, Farellones, Chile
Region: Chile > Santiago Metropolitan Region > Farellones
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Ski-In / Ski-Out Suites Airport Transportation
Hotel Style:
Ranked #4 of 4 Hotels in Farellones
Price Range (Based on Average Rates): ££££
Hotel Class:3 star — Colorado Apart Hotel 3*
Number of rooms: 10
Official Description (provided by the hotel):
Hotel Ski in-Ski out at the base of El Colorado Farellones, at 45 minutes from Santiago, Chile, 15 and 5 minutes from Valle Nevado and La Parva neighboring ski resorts. Ski rental services on-site with snow gear and accessories. Restaurant with 360 panoramic view to the Andes mountain. ... more   less 
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