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“Very nice setting”

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Waterberg Plateau Lodge
Certificate of Excellence
Reviewed 25 January 2013

Although the lodge itself is rather average the setting and views are terrific.Their is also a very nice late day safary tour, this especially if it's your first one in Namibia. If you have done others before then it might seem less interesting (except for the white rhinos which you can see from very close). The food is just o.k but we had much much better later on on our trip.The staff are friendly and do their best.If you go hiking there are very few indications for you to go from point A to B we met a few people who simply backtracked and did not complete their hike.

Room Tip: This is a great area worth visiting so and this lodge is fine for a day or two if the price is right...
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  • Stayed: December 2012, travelled as a couple
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Thank caro089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 - 45 of 127 reviews

Reviewed 20 January 2013

The location of the lodge is great with superb views from the rooms and we found staff to be very helpful and keen to please.
The room was good and we had no complaints about it.
We went on the wildlfe drive and walked very close to the two rhinos, which was a great experience.
The biggest downside is the food, in particular the evening meals, which were atrocious. Both evenings the main course was schnitzel, kudu one night and oryx the other. It was awful on both occasions.
It was further ruined by moths which fly into the restaurant and all around diners, their food and drinks. They were the icing on the cake.
I'm sure something could be done to keep them out but no one seems to make any effort.
All in all the management have a lot to do to improve things on the food and moths front.

  • Stayed: January 2013, travelled as a couple
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1  Thank Rodski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2012

Has a down-at-heel feel, drab architecture (more Brookside Close than African bush) and seemingly dispirited staff. The walk to the top of the plateau is worth the effort for the wonderful view; the 'resort', however, doesn't live up to its surroundings.

  • Stayed: November 2012, travelled with friends
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Thank BackInLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2012

The owners have clearly not invested any money in this camp. There is in fact no lodge - simply a dining area that looks like a tin -roofed cowshed. No soft furnishings anywhere. Staff doing their best but with very poor facilities. So called plunge pool dirty and not enough room to turn around if you plucked up courage to enter. Had to eat soup with a teaspoon since not enough cutlery. Metal chairs and tables not exactly designed for comfort. We were booked in for two nights but left after one. Nobody asked us why and there is no visitors book or feedback form to fill in. No coincidence I guess! Meanwhile you can see the owners personal airstrip for his plane from your hut. The worst place I stayed in Namibia by far out of seven different stops.

  • Stayed: July 2012, travelled as a couple
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Thank martincoles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2012

We stayed for one night in two chalets (with 2 kids). The lodge has a great location and provides for good hiking opportunities. Also the (costly) game drive to visit the two (rather tame) rhinos is worthwhile, because you can walk very close to watch them. However, compared to many othe lodges WPL was a disappointment as it is very expensive and the level of lodging, service and food is rather below average. Examples: we got there at 1:30h pm and wanted to have lunch which surprised everyone and we had to wait for 1 hour to be served bad sandwiches for thr steepest sandwich-charge we have seen in all of Namibia. The staff showed us to the chalets and wished us good luck with the luggage (not a problem, but no good service either). The afternoon game drive started 30 min late resulting in hardly any time to get ready for dinner. Dinner buffet was well intended but the main dishes were not great at all with very dry Kudu steak and inedible fish. Whil we were still trying to enjoy our desert the staff was noisyly cleaning up the buffet and open kitchen. Next morning we booked a hiking tour to the Waterberg Plateau (great experience), but in order to get a shower after the hike we had to stay for 30 min overtime because 10am is the usual check-out and the tour started was scheduled 7:30-10am. When we asked if we could keep our luggage in one of our "chalets" for an extra hour and shower there (as we were on our way to the airport), we had a major discussion about packing and showering at the camping site or paying extra charge, befor finally we were granted the extra half hour. The pools one can forget about by the way.
It is a great place locationwise, but definitely not worth the big money they charge.

  • Stayed: April 2012, travelled with family
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1  Thank Christian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2011

Our chalet had a large en-suite shower room, a lounge area and a fireplace - not that we needed a fireplace what witha hot metal roof, little ventilation, no fan or fridge. There was a rack on which to hang clothes but no drawers so our suitcases had to remain packed. Tea and coffee making facilities are in the room together with a flask of hot water - no kettle is provided - or hairdryer. The mosi net over our bed did not reach to the floor and had a hole in it - but we has brought with us a big can of Doom and so slept soundly and unbitten. On asking at the restaurant that the ice packs for our cool box be put in a freezer, we were told that WPL only had a fridge! However, if you drive to reception at the next level down and are persistent a freezer will be discovered! In front of the chalet was a 'fresh spring water' plunge pool which sadly had biting critters swimming in it. Once we reported this a good dose of something was put in which made the pool a place for a refreshing dip. Pity it wasn't inspected before we arrived. The chalet looks out on a fantastic view which goes on and on as far as the eye can see. There are a couple of folding deck chairs outside - why deck chairs? - and did no one think of guests who may find the physical act of getting out of one of these somewhat difficult? The restaurant is accessed by a steep flight of steps so guests with mobility difficulties need to be aware of this. Tea and cake is served at 3.30pm in the restaurant which also serves breakfast and dinner. From the restaurant there are again amazing views. The rock dassies will watch you while you watch them! Food in the restaurant was very good but the menu was verbally announced once we had sat down. This was the first place in Namibia that we were offered tinned fruit salad at breakfast! We would recommend a four wheel drive for both road access and the very narrow steep climb to the parking area but cars do make the trip. We had to drive to access the walking trails which were very good and mostly well marked - we particularly enjoyed the Porcupine and Fountain trails. On checking out we noticed that a small bottle of red wine had been added to our bill - there were a few of these secreted in alcoves in the wall of the chalet. I checked the bottles in our chalet on arrival and found one already empty..... and this had found its way onto our bill. At no time did anyone ask us about our stay or provide any opportunity for us to feedback. This could be a great place but there is a lack of attention to detail. Through providing guests with an opportunity to feedback to management these glitches could be put right.

Room Tip: All the chalets have great views and a good level of privacy
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  • Stayed: December 2011, travelled as a couple
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Thank Walkhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 days ago
Google Translation

Room Tip: Alle gut mit kleinem wassergefüllten Tauchbecken
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  • Stayed: October 2017, travelled as a couple
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Thank ingridrschulz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline R, Inhaber at Waterberg Plateau Lodge, responded to this reviewResponded today
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Additional Information about Waterberg Plateau Lodge

Address: D2512, Waterberg Wilderness, Otjiwarongo, Namibia
Region: Namibia > Otjozondjupa Region > Otjiwarongo
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
Ranked #6 of 16 Speciality Lodging in Otjiwarongo
Hotel Class:3 star — Waterberg Plateau Lodge 3*
Number of rooms: 8
Official Description (provided by the hotel):
Nestled on a rock terrace high up on the slope of the Waterberg, the chalets of the Waterberg Plateau Lodge afford grand vistas of the endless Kalahari bush savannah below. Each of the eight double room chalets sits between red sandstone rocks in the midst of green bush, with total privacy guaranteed. Acacias shade the terrace; a plunge pool filled with spring water provides cooling and attracts birds and small game. ... more   less 
Also Known As:
Waterberg Plateau Lodge Namibia/Otjiwarongo

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