My wife and I recently had occasion to stay at Playa Vik for several nights. To be clear, the physical property is unreservedly unique and 100% as advertised – that much is unrebuttable. Moreover, Jose Ignacio is as unspoiled and charming as everything you’ve read. That said, this property suffers from a conspicuous identity problem. Upon arrival, guests are told that the goal of the property is to make people feel like they are staying in their own homes/apartments, as opposed to at a hotel. Indeed, guests are actually asked to sign somewhat quizzical tenancy-like agreements that are similar to what one might sign for time-shares and “hotels” where the units are privately owned, and rented to guests. But, in reality, this is not a home/apartment rental situation at all, inasmuch as there is daily maid service with evening turn-down, and a modest breakfast is included in the lodging rate. On the other hand, most of the service/conveniences you’d expect at a high-end hotel are either absent or poorly explained. For example, there are no menus for snacks, lunches, or dinners, and guests are left to try and locate dining staff and communicate with them about what’s possible to eat (English is spoken, but not terribly conversant). Moreover, the hotel made numerous dinner reservations for us, but it never dawned upon them to proactively provide confirmations/driving directions, etc., rather it was incumbent upon us to locate hotel staff, ask if reservations were indeed made, and then solicit directions. To be clear, the “concierges” at the property are definitely helpful when approached, but it’s far from the professional/welcoming sentiment one would expect in this price point. Accordingly, this property needs to either offer a dramatically more user-friendly experience that is consistent with what you’d expect at other similarly priced properties, or they need to ratchet back the price for what is actually provided.
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- Also Known As:
- Playa Vik Jose Ignacio Hotel Jose Ignacio