Last year, my daughter gave us, as our 30th anniversary present, a weekend at the floating Hotel “Laguna Garzón” in Maldonado, Uruguay.
Unfortunately, we were not able to make use of her present even after two tries for the following reasons:
First try: After having confirmed our check in date and about an hour before beginning our trip from Montevideo to Maldonado, I received a call informing us that they could not receive us because the level of the water was too high and some rooms were not available. Thanks God, we were at home yet, but, they could let us know in advance, right? What could happen if we were in our way to the hotel?
Our agenda for that weekend was ruined.
In return, they offered us to stay in their other hotel but I was not what we wanted, so finally they offered us to book us for the same hotel in high season (even though our reservation was for low season). We accepted and booked for the next month.
Second try: The day before our trip, I called them to confirm our reservation. After a few tries, I finally could contact them. The next day after we arrived at the hotel (about 160 km from Montevideo) we found that there was no electricity, there were no other customers and the hotel staff was leaving because they obviously couldn’t work without electricity.
As a result, we had to return to Montevideo, cancel the reservation and request a refund. Honestly, the whole situation was really upsetting.
The following days and despite having made multiple telephone calls and having sent several emails asking for the refund, we never received an answer. After several months, my daughter had to make a claim directly to her credit card, which is still pending.
Overall, I consider that the service and attention of owners and managers of Laguna Garzón Hotel, in this case, was inconsiderate and irresponsible.
Finally, not only I do not recommend it for the poor attention received, but also because the second time we went, we actually had access to one of the rooms which wasn’t clean and ready to be occupied and the attention of the staff was inappropriate .
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