This place is truly upsetting. I hardly ever write long reviews, but in this case I guess I can make a lot of people happier by recommending them to stay away from this place. Yes, the rooms are wonderful, tidy, spacious and offer a nice view (if ur on the second floor)! But the rooms are not exactly the problem. Neither, the location. Jose ignacio is beautiful and it has a bunch of great restaurants close by (make sure you come by car, which you will also need to get to a beach! You cant really use the beach by the hotel!) Its the poolarea: wow - out of nine days, I made it into the pool once, but only because i was dying of heat. The pool is pretty disgusting. its very disappointing, cause the poolside is pretty much the only thing casa suaya has to offer! The owner claims on the website you can bring your friends to the poolside, but i assure you you dont wanna bring anyone to this dirty pool. Everything around here is a little rusty and about to break. Plus the service is unprofessional, the breakfast is super simple and dont dare to ask for anything addiotionally than whats on display - the "waiters" will give you a confused look. The management desperately needs an update in hospitality. Our criticism did not come as a surprise for any one in the area, its seems like casa suaya is relying upon the hype of jose ignacio during the season to get this place booked. The owner def needs to invest in his property, especially the pool, as rumor says it its not the first season in which the pool has turned green. Some people who work here are lovely, kind and amazing and I feel sorry for them to have this place as a reference. Leo, for example is the DJ at the pool and the concierge. He has by far the 'bestest' music in jose ignacio! The owner was fair enough to offer us to move out with a reimbursement, but most things were fully booked plus it would have been a little too stressy! At least they tried a little harder! Despite all empathy and love I have for the nice individuals who work here, I simply can not recommend this place at all. This property requires a proper make-over! Do not let it disappoint you!
- Official Description (provided by the hotel):
- If you enjoy traveling and opt for discretion; intimacy and comfort Casa Suaya is for you. Your experience at Casa Suaya will be unique, you won't be a room number for us, you will be our guest.Whether you decide to explore Jose Ignacio or just cozy up and spend the day on the property, we have everything you will need.Stay with us and you will feel like home, where you begin and end you day in your way. ... more less
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- Also Known As:
- Casa Suaya Hotel Jose Ignacio