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Casa Suaya
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Reviews (182)
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46 - 51 of 182 reviews
Reviewed 6 January 2013 via mobile

This place is truly upsetting. I hardly ever write long reviews, but in this case I guess I can make a lot of people happier by recommending them to stay away from this place. Yes, the rooms are wonderful, tidy, spacious and offer a nice view (if ur on the second floor)! But the rooms are not exactly the problem. Neither, the location. Jose ignacio is beautiful and it has a bunch of great restaurants close by (make sure you come by car, which you will also need to get to a beach! You cant really use the beach by the hotel!) Its the poolarea: wow - out of nine days, I made it into the pool once, but only because i was dying of heat. The pool is pretty disgusting. its very disappointing, cause the poolside is pretty much the only thing casa suaya has to offer! The owner claims on the website you can bring your friends to the poolside, but i assure you you dont wanna bring anyone to this dirty pool. Everything around here is a little rusty and about to break. Plus the service is unprofessional, the breakfast is super simple and dont dare to ask for anything addiotionally than whats on display - the "waiters" will give you a confused look. The management desperately needs an update in hospitality. Our criticism did not come as a surprise for any one in the area, its seems like casa suaya is relying upon the hype of jose ignacio during the season to get this place booked. The owner def needs to invest in his property, especially the pool, as rumor says it its not the first season in which the pool has turned green. Some people who work here are lovely, kind and amazing and I feel sorry for them to have this place as a reference. Leo, for example is the DJ at the pool and the concierge. He has by far the 'bestest' music in jose ignacio! The owner was fair enough to offer us to move out with a reimbursement, but most things were fully booked plus it would have been a little too stressy! At least they tried a little harder! Despite all empathy and love I have for the nice individuals who work here, I simply can not recommend this place at all. This property requires a proper make-over! Do not let it disappoint you!

  • Stayed: January 2013
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5  Thank AleOel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2012

We want to complain about casa suaya services and value for money. Two of the three days, there was no hot water, we had to call twice to get our room cleaned, and there was no bread during breakfast. When we complained to Mara, she said that Expedia should be the one to be responsable and that they could not do anything about it. The location is beautiful but do not expect a four star hotel service. No hotel managers were available while wecwere there, and the only two people availble were helpless. Not worth $275 a night.... A joke.

Room Tip: Not worth the money
  • Stayed: June 2012, travelled as a couple
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5  Thank Monts2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2012

I have spent a long weekend at Casa Suaya last March.
Great place to stay....in front of the beach.....2min from Jose Ignacio beach, and la "Huella".
Excellent breakfast, don't miss the medialunas clients!
The room very spacious, and the service great!

We really hope to be back for New Year eve!!!

Thanks again for the great hospitality!

  • Stayed: March 2012, travelled with family
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3  Thank Lore_Roma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2012

great hotel, where you can relax and have a good time, really amazing and beautiful place to enjoy with friends, family, couple or whatever, i really liked it! i have to add that the staff at the hotel is great, they are all super kind and they are also constantly paying attention on what you need or want.

  • Stayed: March 2012, travelled with friends
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2  Thank cherry s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2012

Imagine yourself waking up with a view of a blue sky and a blue ocean. It was possible at Casa Suaya, our room was in the new area, in the second floor, so our balcony was facing this beautiful landscape every morning. During the night we could see the moon shining over the water and the sky full of stars. There was no noise, the room is spacious, with a nice matress and nice linen. The pool is great, with nice music and where we used to be greeted by a cute pet (a white dog) who used to move her tail and lay down with her legs up waiting for our caress. The hotel restaurant is more than wonderful with friendly staff.

  • Stayed: April 2012, travelled as a couple
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3  Thank Brazilianheat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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