Hello, we have just return from a New Years Eve where we had an new years package. There is an wonderfull place to stay - in the middle of a great forest an there is quite. Great for rest. Unfortunatelly, food service is very poor. We ask staff to bring several drings and they did not have them. Most of the think on menu ran out 4 days before new years eve. (I ordered 5 different bothles of wines and none of them had it. After that, we needed to return 2 bottles wich where ruined. Last bottle was OK, but it was a red wine and completele chilled and taken out of fridge. Also they ran aout, pear liquere, cherry liquere, jagermaister, and local beer Kastan... Such a great offer !).
Food was also less eatable than good. Nor great! Silvest menu was so poor, we were forced to leave it on a plate. So sad on a last day of a year. (in that time, we had 2 bad bottle of champaine, which we returned).
Breakfeast is good for a 3star, not for a 4star hotel. But one day old bakery was to bad anyway.
We had an junior suit, which is really very nice. Spacious and comfortable. Must say, cleaning service does not work. They never did a bed in a 5 nights stay. No cleaning and desinfection of toilet. We had never towel changed (even so, they forgoton to give us towels to appartments at the day of our arrival). At the end, Safe got blocked and maintenance had to got in a safe to get our belongings - guy said, it happens offten...!
We had also ordered an massages but there was a miss understanding. We got 3 different massages than which we pre-ordered. So bad, when you look forward for a 90minutes beer massage and get 30minutes facial. (from a 5ordered massages only one was correctly booked)
Saunas and whirpool place is very fine and relaxing. Must recommend. Also stuff at the reception is good but can not catch up low level of service in kitchen.
If Studanka is 3star hotel, would be OK, but 4star and for such a price you pay there, expect service level up. Funny was, when staff recommended us great kitchen in competative hotel near by - Hotel Panorama, which is absolutely fantastic, but having not a good location.
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