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“Horrible and scamming team”

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Phoom Thai Garden Hotel
Ranked #1 of 10 Hotels in Phrae
Paris, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Horrible and scamming team”
Reviewed 24 April 2014

Me and my wife had a terrible short stay at this hotel.
It's located really far from the sightseeing of the downtown and there are no taxis in Phrae. The guy from the hotel who was supposed to lift us up in downtown Phrae tried to scam us with one of his friend, in asking us 5000 bahts for the transportation. We denied but when we came back at the hotel (the guy didn't want at all to pick us up at the right place), the staff didn't care at all for what happened to us and ask somebody else for the transportation. Unfortunately, the new guy lift us at the bus terminal instead of the downtown and one of his friend asked us for 5000bahts again. We denied again but the guy was violent and caught my wife violently.
We came back by feet at the hotel and decided to leave. When we explained the situation at the staff, they were hypocrite and were just interested in the payment of the room, which we just took for some hours.
JUST DON'T GO TO THIS HORRIBLE PLACE. The pictures on tripadvisor aren't real, as most of the hotel is in work

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jonathan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelphoomthai, General Manager at Phoom Thai Garden Hotel, responded to this review, 4 May 2014
Dear Sir,

Please accept our deeply apologies for your terrible experience toward our hotel.

We had already done investigated our staffs for the matter. Unfortunately, there was a misunderstanding from the language.

We do have shuttle service to town with charge. On that day the driver did ask for the service fee for THB 50.- per way but his English is weak. However, to prevent the repeating case, he has been fined from the hotel due to his inappropriate manner.

In addition, our hotel is now under construction in the garden area. Our new swimming pool and spa will be built in the next 2 months.

Please kindly let us know for your next visit in Phrae so, we will try to do something for your pleasant stay. We wish to welcome you and your family in the future.

Yours Sincerely,
Saowalak Wisutthiphon
General Manager
PhoomThai Garden Hotel, Phrae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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88 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
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  • English first
  • French first
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English first
portugal
Level 6 Contributor
249 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 7 March 2014

This is a most attractive hotel from the outside with 46 rooms overlooking their garden. The staff were friendly and spoke English. The room was a good size and clean and had a balcony, but the bed was quite hard. The towels were rather old and could certainly do with replacing.

Breakfast was a large and very good buffet of Western and Thai food served by a very jolly chef. It is true that the corridors could have done were redecorating but the hotel lobby was attractive and, contrary to an earlier review, was very clean and the floor was being cleaned even as we booked in. We were quite pleased with our choice and thought it was reasonable value.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nickyportugal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwich
Level 4 Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 February 2014 via mobile

We stayed here recently and overall it was good. The first room was not very nice, on the ground floor next to the building site, but they changed it quickly and the upstairs room was lovely (we had booked a deluxe room so I think we should have gone there anyway). The best thing is its location, an easy walk into town, and a couple of restaurants just opposite. We always used the one on the right hsnd side and the food was excellent.

Stayed January 2014, travelled with friends
Helpful?
Thank Norwichliving
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ajijic, Mexico
Level 4 Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 February 2014

My husband and I just spent 3 nights at the Phoom Thai Garden Hotel. The hotel, which was quiet and great for sleeping, is well located and within easy walking distance to the centre of town, restaurants and coffee shops. The entrance, lobby area and garden are spacious, lovely and inviting. Breakfast was very good and consisted of a number of Thai dishes, fresh fruit as well as freshly made pancakes and omelettes.

We had a superior room and though it was supposed to have been recently updated, it seemed to be only in part. Also, the bathroom did not seem to be updated and the cabinetry was old. The water pressure wasn't great and you did need to keep the spray at low volume in order to get hot water. Apparently, we learned from an English couple who were also staying there, that these kind of hot water systems are still in England and they were quite familiar with it. We did not see a mini bar or coffee making facilities in our room though they may have been in other rooms. Despite these things, the bedroom was very clean and spacious, and the bathroom was satisfactory and we would give it a 3 1/2 out of 5 though we would rate our treatment at this hotel at a 4 1/2 and a 5 for Too..

There is not a great deal of English spoken by the staff (except for Mrs. Saowalak Wisutthiphon, the owner (calls herself Too) who spoke good English) but enough so that we were able to get all of our needs met and all of the staff were very pleasant and accommodating. Too arranged for the hotel's Tuk Tuk (with a lovely fellow who drove it called Suk) to take us on a very interesting 4 hr. excursion where we took in some very enjoyable local sights. We felt the charge of 1000 B was very reasonable and we were gone at least 4 1/2 hrs. and charged nothing extra. Later that day when we returned to the hotel, Too suggested taking my husband and I to the local market where she kindly bought us some local fresh corn and peanuts. We then discovered that our bus tickets to Chiang Mai needed to be changed due to an error by our hotel in Chiang Mai, and Too came to our rescue and kindly brought us to the bus station and did all the communicating in order to get us new tickets.

We would definitely stay at this hotel again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carol P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelphoomthai, General Manager at Phoom Thai Garden Hotel, responded to this review, 10 February 2014
Dear Carol,

Greetings from Phrae!

First of all, we would like to thank you for choosing Phoomthai Garden Hotel and for rating us on trip advisor. It was our pleasure to welcome you and your husband here.

Please accept our apologies for all incoveniences during your stay, we will improve for future guests.

We wish to welcome you and your husband to Phrae again.

Your Sincerely,
Saowalak W.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beechworth, Australia
Level 6 Contributor
157 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 29 January 2014

We had VIP rooms which were spacious but not comfortable. The air con was noisy, there was no soap in the bathroom, the slippers provided were old and dirty. The mattress was hard and uncomfortable. At first sight the hotel looked pleasant but with a closer look everything looked dirty, floors had not been washed for a while in the front foyer area or in the room. The balcony was closed in with no fly screens if you wanted to open it up and very grubby. The food. Was excellent and reasonably priced, the breakfast was ok. There was no written information about the hotel or the area.
Staff were generally friendly but spoke no English much. There was a gift shop which had a girl working in it who was silent and unsmiling, quite rude.

We loved the city of Phrae, seems most of the hotels are run down. There seems to be no transport of any type so unless you have access to a car there is no way of sightseeing. We were there to see family so were lucky to have been shown around sights which are kms out of town.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eva G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelphoomthai, Manager at Phoom Thai Garden Hotel, responded to this review, 30 January 2014
Dear Valued Guest,

First of all, we would like to thank you for choosing PhoomThai Garden Hotel during your visit at Phrae, Thailand. Also, thank you so much for your comments on Tripadvisior. We are really appreciated.

Please accept our appologies for all incovenience during your stay. We are now investigating the room including air-condition, amentities and bedding in order to improve for future guests. In addition, our English information and guide will be provided together with our English speaking staff in order to facitate for foreigner guests .

Please kindly let us know for your next visit in Phrae so, we will try to do something for your pleasant stay. We wish to welcome you and your guests in the future.

Yours Sincerely,
Saowalak Wisutthiphon
General Manager
PhoomThai Garden Hotel, Phrae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Phrae hotels

Wuhan
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 27 December 2013 via mobile

We chose the Phoom Thai Garden Hotel for its location and for the garden setting with individual balconies. It met our expectations on both accounts. The staff were all very friendly and efficient. Breakfast was plentiful and tasty, even on a very busy day. It consisted of mostly local items. The Wifi worked well throughout the property.
We disliked the noisy construction site right next door (not a problem at night), and we think the rooms could do with a bit of renovation. Our water heater was too small to handle regular water pressure. Only at very low pressure did the water get pleasantly warm.
On the whole we found this hotel attractive considering its room rates.

Stayed December 2013, travelled as a couple
Helpful?
Thank Beat R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nan Province, Thailand
Level 6 Contributor
331 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 283 helpful votes
Reviewed 18 September 2013

I did stay here for 1 night in a standard room. Although I did sleep well and the breakfast buffet was surprisingly good I would still rate this hotel as average because of the quality of the room with a very small old bathroom. If this is a renovated room then I wonder where it has been renovated.

Still not a bad hotel for Phrae and for a little bit lower price it would be acceptable.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChangNoi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelphoomthai, General Manager at Phoom Thai Garden Hotel, responded to this review, 19 September 2013
Dear Valued Guest,

First of all, we would like to thank you for choosing PhoomThai Garden Hotel during your visit at Phrae, Thailand. Also, thank you so much for your review for us on Tripadvisior.

We would like to express our deeply apologize for your disappointments about our room. As mentioned earier in the previous review that we are now under renovating for all rooms which will include our toilet and bathroom. We have done all Deluxe rooms and PhoomThai Luxury rooms since early of this year. Hence, only our Standard room that haven't done renovation yet.
Ee will start renovating some of our Standard rooms on September 2013. The renovation process will be continued room by room since we would like to avoid noise to disturb our guests. We expect to finsih all of our rooms within next summer 2014.

Please kindly let us know for your next visit in Phrae so, we will try to do something for your pleasant stay. We wish to welcome you and your guests in the future.

Yours Sincerely,
Saowalak Wisutthiphon
General Manager
PhoomThai Garden Hotel, Phrae
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Phoom Thai Garden Hotel

Property: Phoom Thai Garden Hotel
Address: 31 Sasibutr Road, | Amphur Muang, Phrae 54000, Thailand
Region: Thailand > Phrae Province > Phrae
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Phrae
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Phoom Thai Garden Hotel 3.5*
Number of rooms: 50
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