I should start by saying that I try to be reasonable when I make any comment on here, things you say here can have a lot of effect so I don't say things lightly and don't criticise unnecessarily.
We were massively disappointed in this place, to say the least.
We wanted to stay for a couple of nights whilst visiting Ludlow races nearby. When we checked in we were taken to a room at the back of the main building in what looks like a purpose built annexe. The room was not unattractive and was reasonably well fitted.
The first problem was with the cold. There is supposed to be underfloor heating but it either didn't work or wasn't sufficient. You have no way of controlling this as there is no thermostat or radiator in the room. So you have no way of altering the temperature in a hotel room – the first such example I have ever seen. The solution was for them to give us a portable heater to plug in the room, imagine the kind of thing a jobless person might use in their bedsit and you get the general idea.
Next problem is that there are no curtains on the window, let me repeat that, the ground floor windows have no curtains. There was just a poor, horizontal slatted blind that didn't close properly and provided no darkness in the room at all. So at 5AM when it got light outside it was bright enough in the room to do lots of things like read, sew, paint or do sudoku puzzles. The one thing it was too light to do was to sleep, which at 5AM was pretty much all I was after.
The room was also not well cleaned as we found several large black hairs in the bathroom. Now we are not the kind of people who are on our hands and knees looking under things and trying to find specks of dirt. However when a long black hair is sitting on a white bath, sink and toilet its not hard to spot. I should point out these were separate hairs and not one huge one draped over the bathroom.
Oh and the water was at best lukewarm however on the positive side the shower was powerful.
We also booked into the restaurant for dinner and guess what we found it disappointing! Firstly the staff didn't know the menu, so when you ask them 'what is this like' or 'what does this come with' they don't know. In a pub that doesn't matter but in a 'fine dining' establishment it does.
The food was then produced at a massive rate of knots, I have spent more time queueing in fast food outlets than it took them to produce our starter, once the starter was cleared the main course was raced to our table 30 seconds later. So from when we sat to when we finished our starter and main course was around 20 minutes. Now I know its unusual to complain that food is arriving too quickly but the problem is you get no time to enjoy what is given to you and clearly the dishes aren't created from scratch if they can be produced so quickly.
The food itself was not bad but it was trying way too hard. It was overly pretentious for no good reason and lacked in seasoning. Its the kind of food that people think they should be appreciating but when the Emperor looks down he realises he is in fact naked.
We went to the races the next day and had a set menu for half the price that we enjoyed more!
On the plus side breakfast was not bad at all and was much better than the evenings efforts.
We were going to stay for 2 nights but decided after 1 that we had simply had enough of being there. When we checked out they told us they would still be charging us the full amount for the 2nd night but would remove the breakfast we had not yet eaten, their kindness was a little overwhelming at this point. The place was so bad we decided to take this on the chin and leave anyway. Let me reiterate that last point, it was so bad that we decided not to stay in the room we were going to be paying for anyway and get in the car to drive home.
Now I am not an overly fussy person. When you are paying £50 a night and eating in a pub you take the rough with the smooth most of the time. But when the room is more than £100 is cold, too light and contains too much strange DNA you need to speak up!
You may say that perhaps we were just unlucky in the run of events we experienced and that may well be true. However if you are spending this much I simply wouldn't take the risk, there are plenty of places in Ludlow that are cheaper to stay in and better to eat at. Try a Premier Inn and a bag of chips.
- Official Description (provided by the hotel):
- 15 En-suite bedrooms situated in period outbuildings tastefully converted to provide contemporary accommodation. Bedrooms are very well equipped and some suitable for families. With an emphasis on fresh local produce the Clive Restaurant is renowned for locally sourced food, two AA Rosettes and entries in the Good Food and Michelin Guide. The Bar offers less formal dining and lighter menu. Located in Bromfield just 2 miles north of Ludlow with ample parking. ... more less
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- Also Known As:
- The Clive Restaurant With Rooms Hotel Bromfield
- The Clive Ludlow/Bromfield