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The entrance to the museum is located on Greenwich Streets. There are 4 lines for entry - top of the hour ticket holders, bottom of the hour ticket holders, family members and those without tickets (a number of tickets are set aside to be sold the day of).Security screening is mandatory for all visitors. Large bags, backpacks, umbrellas, large strollers, must be checked (there is a coat check).
There are restrooms inside the museum. There are no restrooms on the memorial.
For an additional fee, 60-minute guided tours of the museum are available daily. You may book a tour when you book your ticket. No other guided tours, except those scheduled by the museum, are allowed.Personal photography, video and audio recordings are allowed in the museum for private, noncommercial use. No flash photography is allowed anywhere in the museum. You may not photograph, video or take audio recordings in the security screening area, the historical exhibit, the "in Memoriam" exhibit, the "rebirth at Ground Zero" exhibit, the auditorium or in the South Tower Gallery.
Cell phone usage is not allowed in the museum. You may use your cell phone on the memorial.Flowers may not be left in the museum. They can be left on the memorial.
Wheelchairs and appropriately sized strollers will be available at the museum coat check area.
There is only one artifact in the museum that visitors can touch - a piece of steel that was bent from the impact of the falling towers.
The museum recommends that children under the age of 11 not visit the Historical Exhibition - which is enclosed inside the museum (under the North Tower Pool Volume and clearly marked "September 11,2001" in blue lettering). The Historical Exhibition can only be accessed via revolving doors. Inside the Historical Exhibition there are alcoves with warning signs indicating that the material inside the alcove may be disturbing. In addition there are 4 early exit routes for those who might wish to leave the exhibit at any time. The exhibit focuses on the events of September 11th, pre 9/11 and post 9/11 rescue and recovery. No photographs are allowed inside the historical exhibition.
To view the entire museum should take about 3 hours.
Throughout the museum are security, visitor hosts, docents and other personnel.
If you plan on visiting several attractions in New York City you can save money on entrance fees by purchasing a City Pass, Go City Card or New York Pass. All are discussed in this traveler article: New York City: Attraction Passes - An Analysis