Claim Your Business on TripAdvisor
The first step is taking advantage of free TripAdvisor tools.
Claim Your Business on TripAdvisor
Get Your Business on TripAdvisor
How to get listed and start collecting reviews on TripAdvisor
TripAdvisor is the world’s largest travel site, with millions of travellers visiting each month to research and plan their perfect trip. Accommodations, restaurants and attractions can be listed on TripAdvisor for free! Being on TripAdvisor will increase your business’ exposure to a large, qualified audience and give you access to many free marketing tools. Getting listed is easy – let’s get started.
How can your business get listed?
There are two ways: a representative from your business can request a listing, or a TripAdvisor user can write a review of your property and initiate a listing.
Before you request a listing, go to www.tripadvisor.com/Owners to see if a traveller has already added your business to TripAdvisor. Type the name of your business in the box. If it appears in the results drop down, a traveller has already initiated a listing. Select your business from the drop down and then click the “Claim Your Business” button to confirm that you are affiliated with the property.
If your business is already listed, you should claim that listing as your own instead of creating a new one. TripAdvisor only allows one listing per property. For more details on how to claim your listing and access the Management Centre, where you can manage your TripAdvisor listing and reviews, see our Quick Start Guide.
Request a listing
If your business is not listed on TripAdvisor yet, there won’t be any matches in the drop-down search results. In that case, click the “Get listed now” link below the search box. This will bring you to a page where you can request a listing for your property.
You’ll need to provide a few different types of information about your business to get started. TripAdvisor editors will use this information to confirm that your business meets our listing criteria and to determine the best category for it on the site. Please complete the request form with as much detail as possible to help us accurately list your business. Read below for more information about each section of the form.
The “Your information” section helps us verify your relationship with the business. Provide your name, connection with the business, and email address. Make sure your email address is correct because we’ll send you a message when your listing is published on TripAdvisor. Then you can register your affiliation with the property to take advantage of free tools.
Listing information for your property
Next, you’ll provide information for your business including your company’s official name and address. Once you’ve typed your address, place the marker on the correct location on the map. Your property’s mapped location will be shown to travellers on the site as they plan their trips. You’ll need to add your company’s website and phone number as well.
Keep in mind that TripAdvisor editors use your website or a partner’s website (like a tourist board or bookings partner) to confirm the information you provide. So, it’s very important that the data you submit in your listing request matches your website and other resources.
We’ll also need you to answer some detailed questions about your type of property. These help us make sure we’re displaying your business in the right category and including as much relevant information as possible. For more specifics on your particular type of property, check out the categories below:
Accommodations: As an accommodation owner, your property will be listed on the TripAdvisor accommodations section for your destination. There are some specific items you’ll need to provide so we can put you in the correct category within that section:
- Total number of rooms
- Price range
- Minimum stay requirements
- If you have on-site staff and security
- If room cleaning is included
- Front desk staffing details
- If bathrooms are en suite
You’ll also be able to provide additional information on amenities including whether your property offers complimentary breakfast, suites, tennis/golf, beach/pool access, fitness centre, internet access, etc. These details will be added to the “Amenities” portion of your listing and will help travellers research what they can expect at your accommodation. We use these characteristics, as well as official, local classifications, to determine if your property should be listed in the Hotels, B&B/Inns, or Speciality Lodging category on TripAdvisor.
Restaurants: Restaurant listings appear on the Restaurants section of TripAdvisor. Individual restaurants that are open to the public can be listed. You’ll be asked to provide the category of your restaurant (sit down, café, or fast food), type of cuisine, pricing, and any special features. These items will appear on your listing page and will help travellers decide to dine at your restaurant.
For more information and advice on how restaurants can get the most out of TripAdvisor, click here.
Attractions: You’ll need to select a category that best describes your attraction. If your business isn’t a fit for any of the attraction types that are listed, select “Other." You can also provide your recommended length of visit, pricing information and details on other amenities (bathroom facilities, lockers, etc.).
In order for a property to be listed on TripAdvisor in the Attractions section, it must be a permanent place of interest (not seasonal or short-term) with an official name, address and phone number. The attraction’s hours or regular departure times must be available on a website or brochure, along with scheduled departure locations (if they vary). Tour companies may qualify as an attraction if they operate their own tours, are licensed/recognised by the local city or tourism officials, and have a website.
Add a property description
A description helps travellers learn more about your business. It must be written in your local language and cannot include any HTML coding, phone numbers, web/email addresses or text in ALL CAPS. It’s best to keep this description short, so guests can scan the key highlights you’ve provided and make a decision.
Choose a photo
Providing a photo of your business helps you make a strong first impression with travellers. We’ll display this on your listing page. The photo needs to be a .jpg or .gif (common photo formats). We can’t accept images with borders, logos or files that are larger than 100kb.
Submit the listing
Once you’ve confirmed that all of the information you’ve added is correct, check the box at the bottom of the form to verify that you are a representative of the business, the information you’ve submitted is valid and that you have the rights to post the image you’ve provided. Then click the ‘Submit’ button to complete the process.
Once you request your listing, TripAdvisor editors will verify your details and confirm that your property meets the guidelines for the business type you’ve selected. This typically takes about 5 working days.Last Updated: 6 April 2016
How to Verify Your Identity as a Business Representative with TripAdvisor To enhance security for properties’ accounts on TripAdvisor, we include a verification requirement during our registration process. This requirement helps prevent fraud, creates accountability and further protects the site’s integrity for both the millions of consumers who rely on TripAdvisor for valuable travel advice and the businesses that market themselves through the site.
What does it mean for me?
All registered business owners on TripAdvisor must complete a process to verify their identity and affiliation with each of their businesses. This involves a few easy steps and needs to be completed once for each registered individual for each business.
Verification helps us provide an additional layer of security for the community by controlling who has access to an account. If you’re verified, it allows us to work with you to help resolve issues with your TripAdvisor listing because we know you are in fact affiliated with the property.
Please take the simple steps outlined below to verify your affiliation with your business. This process is quick and straightforward. Once you’ve read and agreed to our Terms and Conditions, and your identity has been confirmed, you can use all the resources available through the Management Centre.
How do I complete the verification process?
It’s simple. First, if you haven’t already, you’ll need to register as a business representative for your property on TripAdvisor:
- Visit www.TripAdvisor.co.uk/Owners
- Type your business name and select it from the drop-down menu
- Follow the prompts to complete your registration
If you’re a newly registered user, you’ll be prompted to complete the verification process before you can proceed to the Management Centre. Alternatively, if you’re already registered, but haven't verified, you may receive a prompt to complete verification security measures upon logging into the Management Centre.
There are a few ways you can verify – depending on the information we have on file about your business. The most common ways to verify your identity are via phone or with a credit card (no charge is actually made). See below for additional details on each of these methods.
In some cases, verification via email may be an option as well. If you qualify, you will be sent an email with simple instructions to get verified. Similarly, another representative from your business could invite you to verify using the Manage User Access tool. In this case, you'll receive an automated email with instructions to complete your verification.
Verifying by phone:
Upon electing to verify by phone, the phone number of your business will be shown. This phone number should be for your business – not your personal phone number. If the displayed number is incorrect or outdated, please click the “Request Update” link at the bottom of the box. Then follow the instructions to request an update.
If the number is correct, please choose a method to receive your verification code – either by phone call or SMS text message. If your phone number requires an extension, you may enter it into the field and continue. Our system will either call or text you the four-digit verification code. Enter these four digits into the box provided and click “Submit Code”.
Congratulations, you have successfully verified your identity by phone!
Verifying with a credit card:
If phone verification method doesn't work for you, you can also use a credit card. The card you provide is for authorisation purposes only. A £1 hold will be placed on the card in order for us to confirm its validity and your identity, but no actual charges will be processed.
Please note that the card you use should bear your name, not that of a manager or colleague. You will be asked to provide the following information regarding the card:
- Your country (country in which the card was issued)
- Type of card (Visa, MasterCard, etc.)
- Credit card number
- Cardholder name
- Expiration date
- Security code on the back of the card
- Billing information (which includes your name, address and postal code, along with your country’s phone dialing code and phone number)
Once you have successfully submitted your information, you will see a confirmation message on the screen. You'll then be linked to the Management Centre for your property.
What if I still have questions?
If you are having trouble, get in touch! We are happy to help, so you can use the TripAdvisor Management Centre to build your business.
For help with the verification process call +44 203 318 5019.Last Updated: 29 July 2013
Manage Who Has Access to Your TripAdvisor Listing
Learn how to manage who has access to your TripAdvisor listing.
Maintaining the list of people with access to your business’s TripAdvisor Management Centre is easy with the new “Manage User Access” tool. Use it to invite new users and remove outdated ones.
How the “Manage User Access” Tool Works
To manage who has access to your TripAdvisor listing, log into your Management Centre and under the “Help & Settings” tab in the top menu, select “Manage User Access.”
On this page, you’ll see a full list of all users registered to manage your TripAdvisor page. You’ll also see their TripAdvisor usernames, affiliation to your business and the products they have access to (if applicable).
For instructions on how to invite, verify and delete users, continue reading below. Please note, before you can make changes, you may need to re-verify your identity as a business representative for your property. If this is the case, you'll see an orange “Verify Identity” button on the right side of the page – click it to re-verify.
Invite new users
Adding a new user gives that person the ability to respond to reviews, upload photos, and edit business details. To invite a new user, click the plus button, add the person’s email address, and then click “Send Invite.” An email will be sent asking the person to confirm their role at your business and accept the TripAdvisor terms and conditions. They’ll then have access to the Management Centre for your business.
Who should I invite? Typically, it’s best to grant access to users who update your Management Photos, write Management Responses or use tools like Review Express to collect new reviews. For accommodations, people who manage your property’s Business Listing, Business Advantage, and instant booking campaigns should be invited as well. Sometimes businesses also invite third party representatives, like agencies, to access their Management Centres.
In some cases, representatives of your business may have registered for your property but failed to complete the verification process. It's important to complete verification, but it provides an additional layer of security by controlling who has access to a business's account.
If a user is not verified, you will see a blue exclamation icon next to their name. To complete verification, click the edit icon in their box and then click "Verify this user."
It’s important to make sure your list of users is up to date. If people move on from your business, you can remove their access by clicking the "Delete User" icon in the box for each user. Once you delete a user, that person will no longer have access to your property’s Management Centre.
Who should I delete? It’s best to ensure only current representatives of your business have access to its Management Centre.
I need to change ownership of our Business Advantage subscription – how do I do that?
To change ownership of paid product, like Business Advantage, you should submit a customer support ticket online. Here’s how:
- Visit the Management Centre.
- In the Contact TripAdvisor box click "Get online help.”
- Under "Please tell me what the issue is” box, select “Business Advantage.”
- Select "Update Account Access Permissions" as the subtopic.
- In the Comments box please include all details of the switch you'd like to make.
I accidentally deleted someone – what now?
Accidents happen. Luckily, it’s easy to re-add users. You can invite someone to re-register by clicking the add button and entering the person’s email address. They’ll receive an email asking them to confirm their role at your business and accept the TripAdvisor terms and conditions. Once that’s done, they’ll regain access to your listing.
Why are there so many owners registered to my listing?
Since your property was first listed on TripAdvisor, employees may have come and gone, you may have changed ownership or people may have switched roles. Whatever the reason, we encourage you to review the list of current users, add ones that are missing and remove or update ones that are out of date.
I don’t know who a person registered to my property is – what do I do?
First, check to make sure they aren’t related to any third parties you work with. If they aren’t, then delete them from your property.
If someone suspicious is registered for your property, please first delete them as a user via the Manager User Access page. Then, immediately report the situation to our Content Integrity Team by submitting a ticket on our Owner Support Forum. Here’s how:
- Visit the Management Centre.
- In the Contact TripAdvisor box click “Get online help.”
- Under “Please tell me what the issue is,” select “Update Management Centre Access.”
- Under “What do you want to do?” select “Report suspicious registrant.”
- Fill out the name of the suspicious registrant and make sure to provide as much detail as possible about who you believe the registrant is and their relation to your property.