Journey of a Tripadvisor Review

From submission to posting, how Tripadvisor moderates traveller reviews


Ever wondered what steps Tripadvisor takes to moderate reviews? Watch the short video above to learn more about:

  • The technology Tripadvisor uses to track and evaluate reviews,
  • What happens when we spot a suspicious review,
  • The three main types of fake or biased reviews and how we catch them,
  • The role of our investigations team, and 
  • What businesses can do to request an investigation

For more information about our reviews guidelines, click here.

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Respond to reviews in the Management Centre

Last Updated: 10 April 2017