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The booking process was very easy. Marsha made sure to provide myself and my group with her direct contact where we were able to contact her with any questions we had. I booked for myself and 3 additional guests. Marsha also provided us with a plethora of information as far as the community store hours, things we may want to bring, things to do in the area, and transportation contacts. The only con I have is we never received our complimentary breakfast. The morning we were to receive it we called the butler who wasn’t aware of it and Marsha advised she will look about it but we didn’t hear back from her. No big deal, but it did throw out Morning off a little because we were expecting it. Not sure why we didn’t get it. Check in was smooth, no issues, the community and the house was more than what I expected. The house appears smaller on the picture but it was way bigger in person. We had no WIFI issues. The house had EVERYTHING we needed. The pool was really nice, the store was super convenient, it is better to shop at a local store for cost but if you don’t have your own transportation the store is convenient. I can’t stress how beautiful the community is. I have recommended this place to multiple people since my return back to the US. People saw my pics and videos and have been asking me for the contact details to plan their own trip. I give everything a solid 10/10 even though we did not get the complimentary breakfast or a follow up about it. The beauty and comfort of this place totally overrides the issue with the breakfast. I plan on returning with my kids next time. This place is super kid friendly. We were safe, and the amenities in the community are excellent for families with children. We booked excursions with Chuka. This estate is not a designated pick up but the pick up is about 5 mins away and if you ask the driver on your way back to Bring you to the estate, they will do it which was also super convenient. If you plan on taxi’ing everywhere and you want to go to multiple places it will be expensive, so it would be wise to look into a car rental because that’s what we ended up doing and I’m super glad we did. Well done Marsha with the keep up of this beautiful property, the seaside theme is even better than the pictures. It’s like home away from home. Love it love it love it.
Visited June 2019
Written 10 June 2019. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gillian E
1 contribution
Not what we booked but very happy!
I was contacted at the last minute by the owner to say that the apartment Sea Breeze Coolshades that we had originally booked was not available, but we were given another apartment, the Villa at the Palms which she promised was of equal spec and quality.
Well she was right and we were not disappointed. The Villa was light, very clean and nicely decorated, with all mod cons, AC in bedrooms and fans. It was at the front of the development which was good as it made getting in and out of the development easy. The pool and gym were close by, and I would urge everyone to take a dip in the pool, the scenery is gorgeous! The development is peaceful with beautifully kept grounds.
The owner Marsha, was very helpful and easy to contact. she sent a really useful message prior to arrival with all the important and need to know information. I know the area very well so didn't need it but would be really good for someone new to Jamaica or this part of it at least. Security is first rate, very friendly and no one gets in without them being notified by residents in advance.
I have already recommend the Villa to several people looking to come to Jamaica and plan to come back myself! The only negative was that the WIFI dropped out twice and can take over 24 hours to come back but this is outside of the owners control.
The Villa helped to make this a wonderful family holiday!
Visited March 2019
Written 29 April 2019. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Tour730177
Excellent
my family of 5 stay at oasis at the palms was very enjoyable booking for the villa was done with ease marsha was very accommodateing the security was courteous and helpful .When we got to the villa shanna was waiting on us with the key.shanna goes above and beyond to make sure the guest are catered for .I would recommend anyone to stay here I am planning on going back in November.
Visited August 2017
Written 5 September 2017. This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
GlobeTrotting329221
The management team and staff at JamaicaHolidayRental.com would like to thank you for your kind words. Cant wait to host you again.
Written 20 October 2017. This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sightsee671538
Lanzarote, Spain1 contribution
quiet, well equipped accommodation outside of the town of Ocho Rios
We booked the Oasis @ Palms in the Richmond Estate, however were informed the day prior that our booking had been changed, due to unforseeable circumstances, to an upgraded property in the cool shades section of the estate. This property was larger, more bedrooms/bathrooms and had a lovely porch with seating area at the front. Well equipped kitchen and dining room meant it was easy to cook at home. The smart TV helped entertain the little one on days that the rains came down. The only issue we had is that we didnt have a car and the Coolshades area of Richmond estate is a much farther walk to the store and the main road to catch the bus/taxi into town. If you have a 3 year old, without a buggy and you have no car, then be prepared to be carrying them!
Overall the property suited our needs but we would have been much better off getting a hire car as the cost for taxi's soon racked up.
Visited May 2017
Written 25 May 2017. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
123markryan1979
1 contribution
Kids vacation
Lovely property surrounded by lush greenery. The property sits right opposite a gorgeous play area for the kids and the back yard space was great for my little one to do cart wheel. We had welcome snacks on our arrival which was great because my son started to divide up the snacks. The swimming pool clean and sell patties which was great.
Visited December 2016
Written 4 January 2017. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Gee O
1 contribution
Comfortable but much could be improved
We arrived later than planned as the flight was delayed. Sonia the cleaner was still waiting ever so patiently for us to arrive which was great- she gave us the keys and all seemed fine. security very strict which was very reassuring. the grounds are beautiful, well cared for and resourced.
The house itself was a three bedroom although one lo ked as we only paid for two
We felt very safe and every one so friendly including the cleaner, the manager and owner (whom we did not meet)
However.... our stay could have been much more improved if the following was taken care of
1. the house needs to be properly cleaned- the cooker was greasy and the sides of the cooker the floor area needs a deep clean- the house itself really needs a full once over deep clean - not the superficial cleaning that is currently provided
2.the fridge freezer did not work- the manager kindly and promptly provided a replacement but this took several days to get cold , was very very old, very rusty inside and out and dirty and we had to clean it and the door did not close properly
3. the place is full of ants- and I mean everywhere- we ran out of ant spray that solved the problem temporarily- I told the cleaner but this is not really for her to solve- needs a full termite spray process to get rid of the ants nest
4. the guests should be provided with proper large outside dustbins with fitting lids so that the cats do not keep eating at the black bags of rubbish that we had to leave outside which were many following our family meal on Christmas day
5. Wifi was cut off four days before we were scheduled to check out ahhhhhh!! not helpful at all. although we immediately told the manager and she said she would look into it it never got resolved and we subsequently learnt (because it came up on the tv screen) that the bill had not been paid - we did explain this but it was never sorted
6. the hot water system- water heater completely ineffectual - no hot water from the start of our stay- again we did tell the manager on day 2 who was keen to resolve the problem but it never got sorted
That said, it was a comfortable stay made good because the bedrooms had AC which made it comfortable and the beds were both very comfortable. In addition there was lots of storage space which was very handy
main thing was the cleaning to be improved, hot water and the wifi and this would make a wonderful complete stay much more comfortable
Visited December 2016
Written 31 December 2016. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Taneka Green
2 contributions
veryyyyy adorable
my stay here was very great last year December
i would recommend anyone to stay here. am planning on going back april
Visited December 2016
Written 7 December 2016. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Avis H
Negril, Jamaica1 contribution
Great Experience for family
My family of 5 stayed at this property. It was an overall hassle-free experience, from the booking, excellent management to the moment we arrived, the security was courteous informative and helpful. When we got to the villa Miss Sonia was waiting on us with the keys.The place was immaculate and looked exactly as in the pictures.The beds and pillows are so comfortable.
The entire stay was peaceful.We had easy access to the pool and other amenities.
All that we needed was in clean and fresh supply in the villa.
There is a great addition to the property of a Deli/ Grocery store which is beautifully laid out and has a wide variety of supplies.
The pool is huge, we had lunch by the pool and it was such a lovely time.My kids can't wait to go back.
Visited April 2016
Written 18 May 2016. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Atiba J
Kingston, Jamaica1 contribution
Great stay!
My friends and I really enjoyed our stay at this property and would highly recommend for others especially for the priced charge.
The location is in close proximity to the Ocho Rios town and all the major attractions in the area.
Visited October 2015 Travelled with friends
Written 10 May 2016. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Twanieka A
Greater London, United Kingdom3 contributions
AMAZING
Wow!
I don't know where to begin.
The booking process was easy. Ms Marsha contacted us well in advance to check that we were ready to travel and provided us with all the information for check in.
Ms Sonia met us on arrival. She is a delight. She stayed long enough to make sure we were settled and showed us how to lock up and even came by after 3 days to change our beds and wash the towels.
Upon arrival the house and grounds was everything we expected and more. Rooms were HUGE, fully furnished, even comes with a blender! There was even ice in the freezer and teabags on the counter. Pool clean and bar-staff friendly. Grounds are safe and secure. The pictures do not do it enough justice. It has the wow factor.
We struggled with a few minor issues like working out how to use the wifi but Ms Jackson was most helpful and on hand to respond to our silly questions.
Overall, I would definitely recommend this place, but I would move very quick to book if I was you, because I plan on booking it again! :)
Thank you to all of the ladies at Oasis for a 1st classed service :)
Visited April 2016 Travelled with friends
Written 20 April 2016. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Golf course (within 30 mins drive)Horse riding facilitiesTennis court
Things to know
Check in / out timings
Check in after 3 pm • Check out by 11 am
Cancellation policy
100% refund within 24 hours after booking (provided the stay is at least 60 days away).
100% refund* if you cancel at least 2 weeks before check-in
No refund available once booking is confirmed
About this property
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