The reservation was paid for and booked through trip advisor via a gentleman named Rey C. He was quick to respond to questions and concerns. I verified our reservation ahead of time and was notified that it was allowed to arrive after 1pm. I was...More
The previous guests had checked out late. Due to the fact that it was New Year's eve, the claning staff was short handed. This was an unfortunate and isolated event which was mishandled. This is not the norm.