We had a really awful experience with this company. I advise you try Air BnB, Home Away, or VRBO instead. I won't be using this company ever again. Here's why:
1) THEY ARE SIMPLY LOOKING TO FILL THEIR AVAILABLE PROPERTIES, AND COULD CARE LESS ABOUT YOUR NEEDS AS A CLIENT AND FITTING YOU WITH THE RIGHT PROPERTY
I e-mailed and spoke directly with a few different people at this company prior to booking. I made it clear on all occasions that my wife and I and our 2 young daughters (newborn and 3 y/o) were visiting for fun. We needed a quiet, central location with outdoor space.
We ended up choosing the Downtown Lexington house. Upon arrival, we found the house backs into a massive construction site. The property immediately adjacent to this house is the old Martha Jefferson hospital and there is a major construction project going on. By 6:40a the next morning, we felt like we were in the construction site. Beeping vehicles were moving on site, workers...