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Ushuaia Ibiza Beach Hotel: Playa d'en Bossa 10, 07817 Playa d'en Bossa, Ibiza, Spain

2,428 Reviews

TripAdvisor Traveller Rating:

Value

Rooms

Cleanliness

Service

Excellent

1457

Very Good

478

Average

233

Poor

110

Terrible

150

Recent Reviews:

DeniseC84

New York

Trip type:

Couples

FUN

27 Oct 2017

My husband and I celebrated my birthday here during Martin Garrix closing party, INSANE. We stayed in the Fashion Victim Suite with a balcony over looking both the beach and... more »

MrFoodyLover94

Trip type:

Business

Mixture of business and pleasure.

20 Oct 2017

While we love the live music, the insane amount of people and the crazy atmosphere and the waiting staff do bend over backwards. However for £1000 a night you would... more »

tigercub21

Rayleigh, United Kingdom

Trip type:

Couples

Awful customer service of staff at hotel

16 Oct 2017

I stayed at Ushuaia between 5th- 7th October with my husband. We have stayed twice before one of which was our honeymoon a couple of years ago so knew what... more »

I stayed at Ushuaia between 5th- 7th October with my husband. We have stayed twice before one of which was our honeymoon a couple of years ago so knew what we were getting. My review isn’t based on the facilities of the hotel more the experience we had........

We booked a suite which was lovely as you would expect. The night before we checked out we asked for a late check out and was told it would be €100, & to call down in the morning to book if we would like to arrange. As out flight wasn’t until nearly 10pm we decided to go ahead and book it. When my husband rang down that morning, we were then told it was now €200 and accused us of lying saying it wasn’t that amount. I went down to speak to the reception who wouldn’t budge on this even though hours before it was €100. Needless to say we didn’t bother.

When we later got ready to leave my husband realised he’d left our jumpers in a drawer in the room. We spoke to reception who took us up to the room to collect them - however the jumpers were now gone. No sign of them in housekeeping either. No one had checked into the room either. Obviously someone had been in the room after we left and took them.

On arriving home I found a charge of £150 on my credit card. I contacted the hotel to ask what this was. They said I had had a bottle of champagne, a beer and water from the mini bar. None of any we have had. I have twice further emailed them to refund me to no response. I have now been in touch with my credit card company to pursue the issue. The lack of response is so poor from this hotel. I am disgusted how we’ve been charged for this, and our jumpers gone missing and still no response. I think they think we will drop this but we won’t as we genuinely haven’t had any of what they’re saying! We regularly stay at hotels around Europe and never have I been treated like this.
Beware anyone staying here as some of staff cant be trustworthy and are getting away with it probably due to it being the end of the season and the hotel closing.

Customer_Care_PHG, Customer Care at Ushuaia Ibiza Beach Hotel, responded to this review

Dear Guest

First, I want to thank you for choosing Ushuaïa Ibiza Beach Hotel for this stay as well as for sharing your review about it.

I am pleased to read that you thought the suite that you were staying at was lovely as expected. Nevertheless, it`s very disappointing that you have made you review only based o the check-out experience.

Please don’t hesitate to contact the hotel if you would like any more questions about the incidents that you describe.

We hope to be able to welcome you back with us, in order to provide you the Ushuaïa experience.

Kind regards,

Customer Care

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MSTL1295

Ushuaia Closing Night

16 Oct 2017

Loved, loved, LOVED it! Amazing music and despite 4000 people, and the fact that I was a solo female traveller, I felt safe and danced until the end. Met crazy,... more »

Umuntu7

San Francisco

Trip type:

Friends getaway

Beautiful hotel shame about the customer service

15 Oct 2017

We stayed at Ushuaia from Thursday 12th to Sunday 15th. The hotel is beautiful , it looks a dream . But reception staff were arrogant from check in . We... more »

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