My Terrible rating is based mainly due to our kids gluten intolerance, if you do not have gluten intolerance, slide down below where the rest of the hotel is rated. I have asked the hotel prior our arrival if they have gluten free options - the hotel responded that in every restaurant is possible to get gluten-free option. When arrived in the hotel - this is true, but the options are just unacceptable.
In buffet-style restaurant where there are plenty of foods - the only gluten free option were grilled vegetables. Even roasted meat is marinated in marinade which contains gluten which is really strange. Also, potatoes, etc. And when you arrive at such a restaurant you do not wish to wait another 15-30 minutes to be prepared something gluten free since you already are hungry. And honestly, you cannot eat French fries for every meal.
At a la carte restaurants - you have to ask for everything, the allergens are just not market at the menus which is also for a person quite terrible experience. We also ordered gluten-free ice-cream as room service and it was delivered dipped in something which looked like gluten biscuits.
So overall if you have gluten intolerance or allergy, please, in order to not be disappointed just avoid this hotel campus, they are just not ready for us.
On the other side - if you do not have gluten problem the hotel is very nice, we were welcomed really nicely with welcome drinks (many types – you can see in pictures). All personnel are trying to be helpful; we really liked the sceneries; it really looks like on the photos (which is not always usual).
We had the Delos villa - the only slight disappointment is that is not so private - we could see the neighbors because the dividing hedge was just too much cut, I would personally prefer more privacy.
The campus is way too wide - there is not map, they will suggest you their app which doesn’t work really well all the time. Yet if you like walks its really nice big campus.
The beach is ideal for small kids (even small kids could play in the sea because it’s very shallow for long time). When you book a villa you have also private gazebo - yet if you manage to get there (there are no signs and you have to ask the personnel how to get there), there is no map where yours is (I mean the Gazebo), but once you get around everything is really very nice.
The beach is really sandy (no pebbles, not imported sand or whatsoever) and it seem private – not overcrowded and really very nice beach.
So overall I would rate the hotel fantastic if you do not have any food intolerance, yet having the gluten intolerance, it was really big disappointment. You really do not want to spend your holidays asking all the time somebody about gluten, there are already hotels having marked everything everywhere what is suitable for people with certain food disabilities and are ready for these people much more.
Because of that we only stayed 2 nights instead of 7, the hotel didn’t offer to compensate (I didn’t ask them to, yet I would expect proactive approach – they knew we were leaving because of the food problem), but I trust it’s important to mention.
Dear qalexandros,
First of all we would like to thank you for the review, as well as for taking the time to submit your impressions about your recent stay at our hotel. We are particularly pleased to read that you enjoyed both the hotel's surroundings and the friendliness and willingness shown by the staff.
At Grecotel Riviera Olympia & Aqua Park, having as our primary goal to offer the ultimate summer holiday experience, we strive daily to do our utmost to ensure that our guests experience the ultimate in Greek hospitality. For this reason, we regret to read that some parts of your stay did not meet your expectations. However, allow us to disagree on a few points.
Regarding the issue of special dietary needs, indeed our hotel has the possibility of choosing specially tailored meals. Therefore, after the guest has informed and indicated his/her particular dietary needs, the hotel's catering departments are informed and they thoroughly organize the entire process of preparing the special diet.
Grecotel Mandola Rosa, being a hotel friendly to people with food allergies, takes care to adopt and adhere to procedures and standards in order to effectively serve guests with specific dietary choices.
In this regard, despite the failure we experienced on the first day of your stay, not having focused on your request regarding dietary needs, we tried to respond in a timely manner and give due diligence. So due to this unfortunate event, we would like to apologize, once again, deeply and hope that in the future we will have the pleasure to offer you the excellent experience you should have received.
Until then, we wish you the best, above all health!
Sincerely,
Efstratios Mavralexakis
General Manager
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