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Grand Naniloa Hotel Hilo - A Doubletree By Hilton: 93 Banyan Dr, Hilo, Island of Hawaii, HI 96720-4632 (Formerly Grand Naniloa Hotel)

Photo of Grand Naniloa Hotel Hilo - A Doubletree By Hilton

1,761 Reviews

Ranked #5 of 7 hotels in Hilo

Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with...

Tripadvisor Traveller Rating:

Value

Rooms

Cleanliness

Service

Excellent

559

Very Good

524

Average

305

Poor

196

Terrible

177

Recent Reviews:

Nicole G

Trip type:

Couples

Noisiest hotel I've ever stayed in

16 Apr 2024

I travel regularly and my partner and I have just finished a 6 week trip, staying in a total of 12 hotels. This was by far the NOISIEST hotel with... more »

I travel regularly and my partner and I have just finished a 6 week trip, staying in a total of 12 hotels. This was by far the NOISIEST hotel with the worst sleep we have ever stayed in. We had a King Room for 4 nights.

First impressions of the hotel were very good, lovely reception lobby and grounds, with arrival drink. Staff friendly ams helpful. Our ground level room was on the same level as the lobby, which is where the main bar is and where the entertainment occurs. This caused issues particularly at night, as you could hear the singer/band as if they were in your room. The laundry room also on our level a few doors down- could hear the machines going all the time. Walls thin, could hear our neighbours next door and above. Every time the toilet was flushed in the room above, we thought the ceiling was coming in. Did not sleep well for the 4 nights, which was a shame as we had very busy days out and about exploring the beautiful island.

The room itself was great, good facilities and clean, although if you want it serviced they ask for 24 hours notice. Didn't see the need for valet service car parking, made the front entrance to the hotel very congested and would have been quicker getting our own car most of the time.

Think this hotel has a captured audience in Hilo as very limited with other hotel options in the area. Would I stay here again? Maybe, if my room was on the top floor!

Sabrina Graves, General Manager at Grand Naniloa Hotel Hilo - A Doubletree By Hilton, responded to this review

Mahalo for sharing your time in Hilo with us and for letting us know your favorite features and feedback. We are glad to know you felt welcomed by our staff and beautiful, open lobby areas. We apologize your comfort was disrupted by noise and efficiency. It is important to us that you have an exceptional experience, so your suggestions help us be our best. We understand your frustrations and hope you still had an amazing time. We hope you may give us another chance soon to host you with the excellence you deserve and that we strive to bring to our guests every day.

Warm Regards, The DoubleTree By Hilton Team

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810kamij

San Ramon, California

Trip type:

Family

Staff is friendly but hotel is old and rundown. Has degraded over one year. As a Hilton member I was very disappointed

7 Apr 2024

Hotel has run down within a year. We stayed here 1 year ago & enjoyed ourselves. We were shocked at how gross our room was when we checked in. There... more »

batmik

West Coast USA

Trip type:

Family

Just there for shut eye while we explored Hilo.

6 Apr 2024

The rooms were clean and updated. We had a two bed room and when you take a shower you have to close the curtain in the bathroom or the other... more »

Christine D

Trip type:

Family

Heard every sound from next dior

27 Mar 2024

The location was great, and the views are beautiful. In many ways, this is a great place to stay. But if your room has a door connecting it to an... more »

279kdhd

Trip type:

Couples

Such sweet people...

15 Mar 2024

We loved our stay here. We had a room with a beautiful room facing the ocean. We stayed 9 nights so it was a great room to return to after... more »

1-5 of 1,761 Reviews

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