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I have been in the luxury hospitality and spa industry for 20 years working for well known resorts and spas. I travel extensively. My experience with Four Seasons Hotels and Resorts has taught me the importance of exceptional service and I seek out this service wherever I visit. I believe in the power of customer service. I am the owner of a spa, hospitality and retail specialist firm in the northeast where I educate others on building a successful business and wowing customers.